Embassy Suites by Hilton Cleveland Rockside

The hotel is widely recognized for its spacious suite accommodations, providing ample room for guests, and its complimentary breakfast featuring a popular made-to-order omelet station. The impressive atrium lobby serves as a central hub, contributing to the hotel's unique atmosphere. It is a suitable choice for families seeking comfortable lodging, groups attending events, and pet owners due to its accommodating policies. Business travelers also find its location convenient for their needs. While guests appreciate these core offerings, many note that the hotel's rooms and common areas are in need of significant updates, with some showing signs of wear. To enhance your stay, consider arriving early for breakfast to enjoy the full selection, and be sure to inquire about specific pool policies, as these can be quite strict and vary. Managing expectations regarding potential noise from large groups is also advisable.

Facilities & Amenities
Guest feedback on the hotel's facilities is quite varied. The pool is a frequent topic, with many guests expressing disappointment due to it being cold, cloudy, or closed for maintenance. Strict 45-minute reservation policies for pool access are a common source of frustration, often not clearly communicated. The fitness center receives mixed reviews, described by some as well-equipped, while others find it small, outdated, and lacking proper equipment. A significant recurring issue is the hotel's elevators, with multiple reviews indicating that often only one out of three are operational, leading to prolonged wait times, especially for guests on higher floors. The grand atrium lobby, while visually appealing, can become very noisy, particularly when hosting large groups. Parking is available, though recent changes have introduced a daily fee, which some guests find unexpected and costly.

Cleanliness & Room Comfort
The hotel's cleanliness and room comfort receive highly mixed reviews. Many guests report issues such as stained carpets, dirty furniture, and uncleaned bathrooms, with instances of hair in showers, mold, and sticky surfaces. The overall room condition is frequently described as dated and in disrepair, with peeling paint, broken fixtures, and non-working amenities like phones or air conditioning. While some guests praise the comfortable beds and spaciousness, others find mattresses too soft, slanted, or report feeling springs. Pillows are often described as lumpy or too small. Noise levels are a significant concern, with many guests experiencing disturbances from the atrium, hallways, and adjacent rooms due to thin walls and the presence of loud groups. Additionally, some rooms lack basic amenities like sufficient towels, facial tissue, or working coffee makers.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, is a consistent highlight for many guests. The made-to-order omelet station receives widespread praise, often noted for the cheerful and accommodating chefs. Guests appreciate the breakfast variety, which typically includes hot options, fruits, and pastries, though some advise arriving early to ensure full availability. The evening reception or happy hour is generally well-received for offering complimentary drinks, but feedback on the accompanying food options is mixed, with some finding them limited or not consistently replenished. The hotel's restaurant and bar areas are often commended for their pleasant atmosphere and the quality of service from the bartenders. However, a few guests have reported issues with the overall quality of other food items or unresponsiveness from room service.

Location & Accessibility
The hotel's central location is a significant advantage, frequently praised for its convenience. Guests appreciate its proximity to various attractions, including entertainment venues and major interstates, making it an ideal base for exploring the area. It is also noted for being close to medical facilities and other dining options. Parking is available on-site, though recent changes have introduced a daily fee, which some guests find unexpected. While the location is generally considered safe, a few isolated comments mention concerns about the immediate surrounding area or issues with handicap parking availability and accessibility during periods of construction. Overall, the hotel's position offers easy access to key points of interest, contributing positively to the guest experience.

Staff & Service
Feedback on the hotel's staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, attentive, and professional, particularly highlighting positive interactions at the front desk and with the breakfast team. The check-in process is often described as smooth, though some guests encountered issues with unorganized procedures or rude staff, especially during busy periods or system outages. However, a significant number of reviews report unresponsiveness, with calls going unanswered and requests for basic amenities like towels or linens being ignored or delayed. Housekeeping is a frequent point of contention, with many guests stating rooms were not cleaned daily or thoroughly. Some guests also experienced unaccommodating or dismissive attitudes from staff when addressing concerns, particularly regarding room issues or hotel policies.

Additional Information
Several important details enhance or impact a stay at this hotel. The pet-friendly policy is appreciated by guests traveling with animals, though a fee applies. A recurring theme is the hotel's strict pool policies, including mandatory reservations for limited time slots, which often leads to guest frustration as these rules are not always clearly communicated prior to arrival. The presence of large groups, particularly youth sports teams, frequently results in unsupervised children and excessive noise in hallways and common areas, impacting the comfort of other guests. Some reviews also mention a noticeable marijuana smell in certain areas. Guests should be aware that some hotel policies, especially concerning group behavior and amenities, may not be explicitly listed on official booking sites, leading to unexpected situations upon check-in.