Econo Lodge Ankeny - Des Moines

This hotel is frequently praised for its exceptional staff and their unwavering commitment to guest satisfaction, making it a memorable stay for many. Guests consistently highlight the team's friendliness and helpfulness, which often compensates for other aspects of the property. The hotel's convenient location near major interstates and various amenities is another significant draw. While opinions on room comfort and cleanliness are mixed, the complimentary breakfast receives widespread positive feedback for its variety and quality. This establishment is particularly well-suited for families seeking a value-conscious stay with amenities like a pool, and for business travelers who appreciate the quiet rooms and good internet access. To ensure the best experience, guests are advised to communicate any concerns directly with the front desk, as the staff is generally very responsive.

Facilities & Amenities
The hotel offers a well-regarded indoor pool that many guests, especially families, find clean and well-maintained, with some noting it uses less chlorine than typical pools. However, some visitors have found the water to be cold, and the pool hours, closing at 9 PM, are considered early by others. A fitness center is available and is described as well-equipped with cardio machines, dumbbells, and a cable machine, exceeding expectations for some. Free Wi-Fi is provided and generally reported as fast and reliable. While the elevator and hallways are sometimes noted for musty smells, the overall convenience of these facilities contributes positively to the guest experience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. Many reviews commend the rooms as spotless, clean, and well-kept, ensuring a pleasant environment. However, a significant number of guests reported issues such as stains on sheets, walls, or floors, hair in bathrooms, unpleasant odors, and even the presence of bugs. The beds are a frequent point of contention; while some find them comfortable, many describe them as hard, squeaky, or sunken, impacting sleep quality. In-room amenities like the refrigerator and TV occasionally receive complaints about being broken or having limited functionality. Noise levels are also inconsistent, with some rooms being quiet, while others experience disturbances from thin walls or loud air conditioning units.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent highlight for many guests, often exceeding expectations. Visitors frequently praise the breakfast variety, which typically includes hot items such as eggs, sausage, biscuits, and gravy, alongside waffles, fresh fruit, yogurt, bagels, toast, and cereal. The coffee is also commonly noted as being good. While the quality of the food is generally well-received, some guests have reported that hot items can be served cold or that popular options run out quickly, especially later in the breakfast service. Despite these minor issues, the breakfast is widely considered a significant value-add to the stay.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to major interstates, including I-35 and I-80, making it ideal for travelers. Guests appreciate its proximity to various suburban dining and retail options, including large stores and fast-food establishments, all within a short drive. The surrounding area is generally perceived as safe, though one guest noted an initial "sketchy" impression that proved unfounded. Parking is described as ample and well-lit, providing convenience for most vehicles, though some larger vehicles or those with trailers might find it challenging. The hotel's position near a gas station also adds to its accessibility for those on the road.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a major strength. Guests frequently describe the team as friendly staff, helpful, professional, and exceptionally accommodating, often going above and beyond to assist with requests. The quick check-in process is a common highlight, and staff responsiveness to issues, such as room changes or providing extra towels, is highly praised. Many reviews emphasize the staff's genuine care for guests' comfort and satisfaction, contributing significantly to a positive experience. While a few isolated incidents of unhelpful or rude interactions were reported, the vast majority of guests commend the staff's excellent customer service.

Additional Information
Guests should be aware that the hotel's pet policy has received mixed feedback; while it is advertised as pet-friendly, some visitors encountered unexpected fees or restrictions, such as not being able to leave pets unattended in the room. The housekeeping policy is also a point of note, as daily room cleaning is not standard, requiring guests to request fresh towels or trash removal from the front desk. The property's overall condition is varied, with some areas appearing recently remodeled and clean, while others are described as dated, worn, or in need of updates, including musty smells in common areas. Additionally, the pool hours are somewhat limited, typically closing by 9 PM.