Hotel Dreamland Oasis

The hotel's expansive and beautifully landscaped territory, featuring lush greenery, diverse gardens, and a private beach, stands out as its most memorable characteristic. This natural oasis provides a serene and visually appealing environment for guests. It is particularly well-suited for families seeking a comprehensive resort experience with numerous on-site activities, and for couples looking for a relaxing getaway amidst picturesque surroundings. Sightseers will also appreciate the scenic views and the opportunity to unwind in a tranquil setting. Most guests are impressed by the well-maintained grounds and the variety of facilities available. To make the most of your stay, consider requesting a room in a quieter building, such as Building #4, to ensure a peaceful experience away from potential evening noise. Additionally, it is advisable to bring your own extra towels, as shortages can occur, and be prepared for additional charges for some amenities not included in the room rate.

Facilities & Amenities
The resort boasts an impressive array of facilities designed to cater to diverse interests, though guest experiences are mixed regarding their availability and cost. Most guests praise the extensive private beach access and the numerous pools, which offer various options for relaxation and recreation. However, some express disappointment that certain pools and the aquapark incur additional charges, even for hotel guests. The gardens and landscaping throughout the property consistently receive high praise for their beauty and meticulous maintenance, providing ample space for leisurely strolls and relaxation. While the hotel advertises various entertainment options like bowling, a cinema, and ping-pong, some guests report these areas are often closed, have limited hours, or are not fully functional. The availability of sun loungers and umbrellas at the pools can be a challenge due to overcrowding, though they are generally sufficient on the beach. Access to rooms is primarily via elevators, which some guests find to be slow, small, and prone to long queues, especially during peak times.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests describe the rooms as modern, clean, and offering pleasant sea or garden views, contributing to a comfortable stay. The beds are often noted for their comfort, ensuring a restful night's sleep. However, some reviews indicate that rooms may show signs of wear and tear, suggesting a need for renewal. A significant concern for several guests is the presence of noise, stemming from ongoing construction activities, loud evening music from nearby bars, or the occasional sound of passing trains. There are also reports of fire alarms frequently sounding, causing disruption. While some rooms are generally quiet, others experience considerable disturbance. Issues with room service are frequently mentioned, with guests reporting it is often unavailable, slow, or of poor quality, impacting the overall convenience of their stay. Some guests also noted minor issues with bathroom conditions or the presence of insects.

Dining & Food Quality
The dining experience at the resort receives mixed reviews, particularly concerning food quality and service. The breakfast buffet is generally described as rich and varied, offering a wide selection of options, though some guests found it to be messy or of average quality, and noted that coffee often came at an extra charge. The resort features multiple restaurants, including Georgian and Italian options, as well as a beach bar. While the variety is appreciated, many guests express dissatisfaction with the food quality, describing it as not tasty or overpriced. Service in the restaurants is a recurring point of criticism, with reports of long waiting times for orders, limited menu availability, and staff being inattentive or rude. Some guests also experienced issues with hygiene, such as unwashed greens or hair in food. The lack of reliable room service for food orders further limits dining convenience for many.

Location & Accessibility
The resort's location directly on the Black Sea coast with its private beach is a significant draw, offering beautiful views and direct access to the water. However, its accessibility to nearby urban centers like Batumi is a frequent point of contention. While only a short distance away, the journey to Batumi can take over an hour due to poor road conditions and heavy traffic, making excursions challenging. The presence of a train line nearby is also noted, contributing to occasional noise. Parking is a notable issue for many guests; despite being a large resort, there is often no dedicated parking space available, forcing guests to park on the street, often at a distance, or pay extra for on-site options. This lack of convenient and included parking is a source of frustration for those arriving by car.

Staff & Service
Staff and service quality present a highly varied picture, with both positive and negative experiences reported. While many guests commend the friendly staff for their helpfulness and welcoming demeanor, a significant number of reviews highlight issues with unprofessional and inattentive service. Guests frequently mention difficulties with communication, as many staff members speak little English, leading to misunderstandings. The check-in process is often described as slow and disorganized, with some guests being directed to the wrong buildings or experiencing long waits. A persistent problem across the resort is the shortage of towels at pools and the beach, causing inconvenience. While security personnel are present and vigilant in some areas, others report them as rude or unhelpful. Overall, concerns about management prioritizing profit over guest comfort and a general lack of hospitality training are common themes.

Additional Information
Guests should be aware of several important details that impact the overall experience. Ongoing construction of new buildings within the resort is a frequent complaint, leading to noise and inconvenience, and this is often not disclosed during booking. A major point of dissatisfaction is the additional cost for many amenities, including the aquapark, certain pools, and even sun loungers on the beach, which guests feel should be included in the room rate. This policy, combined with the allowance of outside visitors, leads to significant overcrowding at the pools and beach, making it difficult to find space. Safety concerns are also raised, particularly regarding the lack of lifeguards at the aquapark and pools, and issues with fire alarms and smoking in non-smoking rooms. The elevator system in multi-story buildings is often criticized for being slow and insufficient for the number of guests. Furthermore, the hotel has strict policies regarding outside food and limited room service availability.