Days Inn by Wyndham Muncie -Ball State University

The hotel is often noted for its affordability and recent remodeling, offering a basic yet generally clean stay for its price point. It serves as a practical choice for budget-conscious travelers and road-trippers seeking a convenient stopover. Guests frequently highlight the hotel's efforts in maintaining cleanliness and updating its appearance, which is a significant draw given its economical rates. However, the experience can be highly variable, with some guests encountering significant issues. The hotel is particularly suited for those who prioritize cost-effectiveness over extensive amenities or a quiet environment. For a smoother stay, it is advisable to manage expectations regarding breakfast offerings and be prepared for potential noise from other guests, especially during peak times. Additionally, guests should be aware of the refundable deposit required at check-in, as its return can sometimes be delayed or disputed.

Facilities & Amenities
The hotel provides a range of basic facilities and amenities, though their condition and functionality receive mixed reviews. Many rooms are equipped with a microwave and refrigerator, which guests appreciate for convenience, although some report these appliances being broken or improperly connected. Wi-Fi is generally available and functional, allowing guests to stay connected. The air conditioning units are a frequent point of concern, with reports of them being noisy, ineffective, or needing cleaning, leading to stuffy rooms. While a gym is advertised, some guests found it to be closed or poorly equipped. There is no elevator to the second floor, which can be a significant challenge for guests with mobility issues or heavy luggage. Security features like exterior lighting and room door latches have been noted as inadequate in some instances, raising safety concerns for solo travelers.

Cleanliness & Room Comfort
The cleanliness of the rooms is a recurring theme, with many guests praising the squeaky-clean and tidy appearance, especially after recent remodels. However, a notable number of reviews contradict this, reporting issues such as ants, roaches, bed bugs, mold behind appliances, and general dirtiness on surfaces like lampshades, light switches, and bathtubs. The beds receive highly mixed feedback; some find them comfortable with clean sheets, while others describe them as hard, uncomfortable, or having lumpy mattresses where springs can be felt. Pillows are often described as small or thin. Noise levels are a significant concern, with numerous complaints about loud music, yelling, talking, and doors slamming in hallways late into the night and early morning, making it difficult to sleep. Issues with water pressure and a lack of hot water are also frequently mentioned, along with old or insufficient towels and the absence of an in-room coffee maker.

Dining & Food Quality
The breakfast offered at the hotel is consistently described as a major disappointment by most guests. Many reviews characterize it as lackluster, poor, pathetic, or even a joke, falling far short of expectations. The selection is extremely limited, typically consisting of only two types of cold cereal (often stale, with room temperature milk), white bread for toast (frequently without butter or jelly, and sometimes no batter for the waffle maker), and occasionally biscuits and gravy that are described as old or reheated. Coffee quality is often criticized, with machines not working or providing a bad-tasting beverage, and there are frequent reports of no coffee or juice being available even early in the morning. The fruit bowl is often found empty. Guests advise against relying on the hotel's breakfast for a substantial meal, suggesting that it offers very little in terms of variety or quality, and certainly no hot food options beyond the occasional biscuits and gravy.

Location & Accessibility
The hotel's location is generally well-regarded by guests, often described as convenient and central. It is situated in a quiet area yet remains close to various points of interest, including Ball State University, local restaurants, grocery stores, and other shopping options. This makes it a practical choice for visitors attending events or exploring the surrounding area. Guests appreciate its proximity to everything they need, making travel and errands easy. Parking is available on-site and is frequently mentioned as being good and convenient for guests. While the immediate surroundings are considered safe, some guests have noted the hotel's setting off a side road within business complexes, which can make it slightly challenging to locate initially. Overall, the accessibility to key destinations and the availability of parking contribute positively to the guest experience.

Staff & Service
Feedback regarding the staff and service is notably mixed, ranging from highly positive to extremely negative. Some guests commend the friendly, helpful, polite, and professional demeanor of certain staff members, highlighting quick check-in and their willingness to accommodate requests. However, a significant number of reviews describe staff as rude, unprofessional, unresponsive, or even belligerent, particularly concerning issues like deposit refunds, accusations of smoking or theft, or handling complaints about noise. Guests report instances where front desk staff ignored questions, refused to answer calls, or were generally unhelpful. The check-out process can also be slow due to limited staff. While some experiences with staff are positive, the inconsistency in service quality is a recurring concern, with many guests feeling that their issues were not adequately addressed or that they were treated disrespectfully.

Additional Information
A significant and recurring issue for guests is the $100 refundable deposit required at check-in, which many are unaware of until arrival. This deposit is frequently reported as being delayed in its return (often 5-7 days) or entirely withheld due to alleged damages, smoking in rooms, or other disputed claims, leading to considerable frustration and accusations of dishonest practices. The hotel has a pet-friendly policy, but this comes with additional, often undisclosed, fees ranging from $25 to $50 per pet per night, plus the deposit, and some specific animals like cats may not be permitted. Guests should also be aware that the property is undergoing renovations, which may impact the appearance or availability of certain areas. There is a late check-out fee for departures past the standard time. Furthermore, the hotel is noted for not being ADA compliant, lacking an elevator and making it difficult for guests with disabilities to access upper floors.