Comfort Inn & Suites Event Center

This hotel is a standout choice for its exceptional proximity to the Wells Fargo Arena and Iowa Events Center, making it the ideal base for event-goers and concert-goers seeking unparalleled convenience. Its signature feature is the direct walking distance to these major venues, eliminating traffic and parking concerns. Guests consistently highlight the friendly and helpful staff, the overall cleanliness of the property, and the comfortable beds as key elements of a positive stay. The hotel also appeals to business travelers due to its downtown location and easy highway access, and families appreciate the amenities and welcoming atmosphere. For an enhanced experience, consider requesting a room with a river view to enjoy scenic vistas, and be mindful of breakfast hours, especially on weekends, as they may conclude earlier than expected.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects show the property's age. Many guests appreciate the convenience of free parking, which is a significant advantage in the downtown area, although some note issues with lot monitoring during events. The fitness center is available and generally well-regarded, providing a space for guests to maintain their routines. The indoor pool is a popular amenity, especially for families, but numerous reviews indicate that the pool temperature is often cold, and some mention a strong chlorine smell or issues with the pool's condition, including it being half-full or out of service. While the lobby and common areas are often described as well-kept, many guests observe that the hotel is undergoing remodeling or is in need of further renovations, with peeling wallpaper and worn carpets in hallways. Wi-Fi is available and generally functions well, and while elevators are present, some guests find them to be slow or small.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing their rooms as very clean and the beds as exceptionally comfortable, ensuring a restful night's sleep. However, some guests report specific cleanliness issues, such as stains on carpets or furniture, hair in the bathroom, or a general musty smell in some areas, indicating inconsistency. The bathrooms receive mixed reviews; while some appreciate features like a jacuzzi tub or ample space, many find them to be small, and recurring issues include slow hot water, leaks, mold around the shower, poor shower drainage, or outdated fixtures. Noise levels are a concern for some, with reports of street noise or sounds from adjacent rooms due to thin walls or older windows that may also allow in drafts. In-room amenities typically include a TV, microwave, and mini-fridge, with a coffee maker also available, though some note a lack of sufficient lighting or power outlets.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as good, plentiful, and delicious. Most guests appreciate the wide breakfast variety, which typically includes hot options such as scrambled eggs and sausage, along with DIY waffles, fresh fruit, yogurt, bagels, toast, and muffins. The quality of the food is generally well-regarded, though some find the coffee to be mediocre or watered down, and a few mention limited choices. A common point of feedback is the early closing time for breakfast, particularly on weekends, with staff sometimes clearing items promptly at the stated end time, which can be inconvenient for late risers. Despite these minor points, the breakfast is a significant highlight for many visitors, contributing positively to their stay.

Location & Accessibility
The hotel's central location is a major draw, placing guests within immediate walking distance of the Wells Fargo Arena and Iowa Events Center, making it exceptionally convenient for attending concerts, sports events, and conventions. Many guests appreciate the easy access to downtown Des Moines, with numerous restaurants and bars just a few blocks away. The hotel also offers scenic river views and glimpses of the capital building from many rooms, enhancing the urban experience. Its position directly off the highway or interstate provides excellent accessibility for travelers arriving by car, and the availability of free parking is a highly valued amenity. Additionally, the hotel's proximity to local hospitals and the botanical gardens adds to its appeal for various types of visitors.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as one of its strongest assets. Guests frequently describe the team as exceptionally friendly, helpful, welcoming, and attentive, often going above and beyond to ensure a pleasant stay. The check-in and check-out processes are typically noted as quick and efficient, contributing to a smooth arrival and departure experience. Many reviews highlight specific instances of staff kindness and professionalism, from accommodating early check-ins to providing excellent local recommendations. The overall commitment to providing attentive service is a recurring theme, with guests feeling well-cared for throughout their stay.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some note that finding suitable outdoor areas nearby can be a challenge. It's important for guests to be aware that daily room cleaning is typically provided only upon request, a policy that some travelers find convenient while others prefer automatic service. A recurring issue mentioned by guests is the condition of the ice machines, with several reports of them being out of order. While the hotel offers a pool, its temperature is frequently described as cold, impacting the enjoyment for some guests.