Best Western Premier Batumi

The hotel is often highlighted for its stunning sea views, particularly from higher floors and balconies, offering a memorable backdrop for guests. Its central location is a significant draw, placing visitors within easy reach of the beach and city attractions. This makes it an ideal choice for sightseers and couples looking to explore the area, as well as families seeking convenient access to entertainment and dining. Guests frequently commend the hotel's overall cleanliness and the comfort of its accommodations, alongside the generally positive breakfast experience. To enhance your stay, consider requesting a room with a sea view for breathtaking vistas, and be aware that while many find it offers good value, some aspects may not align with expectations for a luxury property, particularly regarding certain service interactions.

Facilities & Amenities
The hotel offers a range of facilities for guest use, though feedback is mixed regarding their condition and accessibility. The swimming pool is a notable feature, often described as clean and enjoyable for both adults and children, with some guests appreciating its size. However, many reviews indicate that the pool is frequently used for swimming classes, limiting guest access, and some found the water to be cold or the pool to be temporarily out of order. The gym and spa areas are available, with some guests praising the sauna and hammam, while others noted a need for better maintenance and cleanliness in these areas. Free Wi-Fi is generally available and reliable throughout the property. Guests frequently mention the elevators, often finding them slow or insufficient for the hotel's height, leading to significant wait times, especially during peak hours.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many appreciating their spaciousness and the presence of a balcony offering pleasant views, especially of the sea. The beds are frequently described as very comfortable, ensuring a good night's sleep. In-room amenities often include a coffee machine and AC, which are typically well-received. However, some guests reported issues with maintenance, such as leaking showers or faulty TVs. There are also recurring comments about noise levels, with some rooms experiencing disturbances from outside (e.g., street noise, dog barking) or from within the hotel due to thin walls. While daily cleaning is expected, some guests noted inconsistencies, with rooms not being fully serviced or towels not being replenished adequately.

Dining & Food Quality
The breakfast experience at the hotel receives varied feedback from guests. Many describe it as good, excellent, or having a wide variety of options, with some praising the quality and taste of the food, and the pleasant view from the restaurant where it is served. However, a significant number of guests found the breakfast to be average, poor, or lacking in variety, particularly for vegetarian guests, with insufficient labeling of dishes. Some also noted that the same items were served daily. The hotel's restaurant is mentioned for offering decent food and good service, though some guests found it closed too early for late dinners. Room service is available, but some reviews highlight issues with unresponsiveness or delays in delivery.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the beach, the boulevard, and various attractions and shopping areas. Its proximity to the sea is particularly appreciated, with many rooms offering direct sea views and easy access to the promenade. Guests find it highly convenient for exploring the city on foot, and public transportation or taxis are readily available for further distances, making it easy to reach the old city center. Parking is available on-site, which is a significant benefit in this location, though some guests found the parking area to be crowded or inconveniently managed, occasionally requiring assistance from reception to access. Overall, the location is considered excellent for both leisure and sightseeing, providing a great base for exploring the city.

Staff & Service
Feedback on the hotel staff and service is notably mixed. Many guests praise the staff for being friendly, helpful, and attentive, particularly highlighting positive interactions with reception and housekeeping teams who were responsive to requests. The check-in process is often described as quick and efficient. However, a significant number of reviews detail negative experiences, particularly with front desk staff, citing instances of rudeness, unresponsiveness, and a lack of assistance with basic services like bellboy service or delivering towels and water to rooms. Some guests also reported difficulties due to language barriers with certain staff members. While some found the service to be excellent, others felt it fell short of expectations for a hotel of its perceived standing.

Additional Information
Guests should be aware of several specific aspects that impact their stay. A recurring point of feedback concerns the swimming pool policy, specifically the requirement for guests to wear swimming caps, which are not provided and must be purchased, often limiting spontaneous use. There are also reports of technical issues within the hotel, including slow or malfunctioning elevators, non-functional TVs in rooms, and occasional power outages. Some guests experienced significant inconveniences, such as a room door unexpectedly opening or issues with room allocation (e.g., receiving a double room instead of a twin, or two standard rooms instead of a suite) without prior notice. Housekeeping consistency is also a point of concern, with some guests needing to repeatedly request room cleaning or towel replenishment.