Best Western Nairobi Upper Hill

The hotel offers a unique and memorable stay, primarily distinguished by its seamless access to the extensive facilities of the neighboring Fairview Hotel, including its beautiful gardens, large swimming pool, and diverse dining options. This feature transforms a standard stay into a more expansive resort-like experience, making it an excellent choice for business travelers seeking a quiet yet central base, sightseers wanting easy access to the city's attractions, and couples or families looking for a peaceful retreat with ample amenities. Guests consistently highlight the exceptional friendliness and professionalism of the staff, the hotel's remarkable cleanliness, and its strategic yet quiet location. To enhance your visit, guests recommend being mindful of potential noise from nearby event venues or corridors, and it is advisable to inquire about room specifics, such as the presence of air conditioning, if this is a priority for your comfort.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained facilities, particularly emphasizing the significant benefit of having access to the neighboring Fairview Hotel's amenities. This includes a large, inviting swimming pool, expansive beautiful gardens perfect for relaxation or informal meetings, and an outdoor bar and restaurant, providing a resort-like atmosphere. Within the hotel itself, guests appreciate the availability of free Wi-Fi which is consistently reported as strong and reliable, ensuring connectivity for both business and leisure. There is also a small gym equipped with sufficient apparatus for a good workout, allowing guests to maintain their fitness routines. The overall range of facilities, especially the shared ones, significantly enhances the guest experience, providing ample opportunities for leisure and convenience during their stay.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness, from the common areas to the individual guest rooms, ensuring a pleasant and hygienic environment. Rooms are generally described as well-laid out and comfortable, with many guests highlighting the very comfortable beds and high-quality linens that contribute to a restful night's sleep. While some rooms are noted as being tiny or having small bathrooms, they are still considered adequate and functional. A common point of feedback, however, is the lack of air conditioning in many rooms, with only a fan provided, which can be a concern for some guests. Noise levels are a mixed bag; while the hotel is generally quiet, some guests experienced significant disturbance from loud events in nearby venues or construction noises, and occasionally from corridor noise due to door closing mechanisms.

Dining & Food Quality
The hotel's breakfast consistently receives excellent reviews, with guests frequently describing it as delicious, great, and offering a good choice of options. The spread typically includes fresh fruits, yogurt, bakery items, cereal, and made-to-order omelettes, often complemented by a barista coffee station. Many guests appreciate the variety and quality, noting it as a perfect start to the day. While the hotel itself does not serve lunch or dinner, guests have the convenient option to utilize the restaurants and bar facilities at the adjacent Fairview Hotel. Feedback on these external dining options is mixed, with some finding them good but others noting that the dinner can be overpriced or lacking in flavor compared to the breakfast experience.

Location & Accessibility
The hotel boasts an excellent and strategic location, situated in a quiet area on Upper Hill, yet remaining within easy walking distance of Nairobi's Central Business District (CBD). This makes it particularly convenient for business travelers who need quick access to corporate offices and meeting points. Guests consistently describe the neighborhood as safe and secure, fostering a sense of peace and allowing for comfortable daytime walks. Its proximity to various shopping areas and other restaurants further enhances its appeal, providing ample options for leisure and dining outside the hotel. The location is also praised for being well-connected, facilitating easy commutes to different parts of the city, making it a practical base for exploring. Overall, the hotel provides a peaceful oasis while still offering the convenience of a central urban setting.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional friendliness, professionalism, and attentiveness. Guests frequently highlight their helpfulness, noting that any request is met with a smile and a willingness to assist, making visitors feel incredibly welcomed and at home. The check-in and check-out processes are described as smooth, efficient, and quick, contributing to a stress-free arrival and departure. Specific examples of excellent service include staff accommodating early breakfast requests, converting meal tickets, and providing assistance with luggage. Many guests commend the staff's ability to create a warm and hospitable atmosphere, making their stay memorable and ensuring a high level of customer service throughout their visit.

Additional Information
Guests should be aware of several practical aspects that contribute to the overall experience. The hotel is noted for its strong security measures, including key card access points at multiple doors during night hours, providing a sense of safety and peace of mind. A frequently mentioned point is the absence of an elevator in some parts of the hotel, which can pose a challenge for guests with heavy luggage or mobility concerns, particularly for rooms on higher floors. While generally quiet, some guests have noted occasional noise from corridors due to the design of door closing mechanisms, which can be disruptive. Additionally, some rooms may not include an in-room iron or a small fridge, which are amenities some travelers might expect.