Grace At Five by Grace Hotel Bangkok

This modern hotel is highly regarded for its central location and spacious, contemporary rooms, making it a convenient base for exploring the city. Its proximity to major transit lines and popular attractions positions it as an excellent choice for sightseers and those keen to experience the local nightlife. While many guests appreciate the hotel's recent renovations and overall newness, some aspects of service and facility completion are still evolving. To ensure a comfortable stay, it is advisable to explicitly confirm your room type preference, especially regarding smoking status, and be aware that some facilities may be undergoing upgrades.

Facilities & Amenities
The hotel offers a range of facilities, though some are still in development or located off-site. Guests frequently mention the swimming pool, which is not within the main building and requires a short walk to an adjacent property, often leading to inconvenience. Similarly, the fitness center has received mixed feedback, with some noting it could benefit from better maintenance and a more suitable location within the hotel. While Wi-Fi is generally available and reliable in rooms, some guests experienced connectivity issues in other areas. Parking is provided, but it is located across the street in a shared, often crowded, multi-story car park, making spaces difficult to find. Laundry services are available, though some guests found the charges to be unexpectedly high.

Cleanliness & Room Comfort
Rooms are generally described as spacious and modern, featuring comfortable beds and large LCD smart TVs with international channels. Guests appreciate the inclusion of blackout curtains, tea and coffee making facilities, and an in-room safe. Bathrooms are noted for their good-sized showers and adequate water pressure, though some guests found the lighting to be dim and noted a lack of hand towels. A significant concern for many guests is the pervasive cigarette smell and occasional sewage odors in rooms and common areas, despite requests for non-smoking accommodations. Furthermore, noise levels are a recurring issue, with many guests reporting poor soundproofing, leading to disturbances from adjacent rooms and the surrounding nightlife.

Dining & Food Quality
Feedback regarding dining options indicates that the hotel's food and beverage facilities are still in transition. Most guests report that the breakfast service is not available on-site and is instead offered at a different property nearby, which can be inconvenient. Some guests who expected breakfast to be included in their booking were surprised to find an additional charge. The hotel's main restaurant area is frequently mentioned as being under renovation or not yet open, limiting on-site dining choices. While specific food quality is not widely reviewed, the general sentiment suggests that guests often seek dining options outside the hotel due to the limited availability of in-house services.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering easy access to the city's public transportation network, including the Nana BTS station, which is just a short walk away. This prime position allows guests to conveniently reach popular attractions, shopping districts, and a wide array of restaurants and food options, including many halal establishments. While the immediate vicinity is bustling and offers vibrant nightlife, some guests have noted that the surrounding streets can appear narrow and dirty, and the area's lively atmosphere can contribute to noise, particularly at night. Despite these observations, the hotel's accessibility to key city points remains a significant draw.

Staff & Service
Guest experiences with staff and service are notably varied. Many guests commend the general staff, including receptionists and housekeepers, for being friendly, helpful, and attentive, often going out of their way to assist with requests and provide a welcoming atmosphere. The check-in and check-out processes are frequently described as smooth and efficient. However, a significant number of reviews highlight instances of unprofessional or rude behavior from certain staff members, particularly at the reception or management level, leading to frustrating encounters regarding room changes, service requests, and communication. Housekeeping is generally efficient, though some guests reported inconsistencies in room cleaning and intrusive calls.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which may result in some facilities being incomplete or temporary disruptions. A notable recurring issue is the hotel's smoking policy, with many non-smoking guests being assigned rooms that smell strongly of cigarettes, despite specific requests. A key deposit is required upon check-in, and some guests reported disputes over charges for minor laundry issues. It is also important to note that the hotel operates with two branches in the Sukhumvit area, which can sometimes lead to confusion regarding directions or services.