Eastin Grand Hotel Phayathai

This hotel stands out for its direct and convenient connection to the Airport Rail Link and BTS Skytrain via a covered skybridge, making arrivals and city exploration exceptionally easy. Guests consistently highlight the outstanding breakfast buffet, the modern and clean facilities, and the attentive and friendly staff as key elements of a memorable stay. The hotel is an excellent fit for sightseers and business travelers who value seamless transit, as well as families and couples seeking a luxurious and comfortable base with stunning city views. To maximize your experience, take full advantage of the direct train access to navigate Bangkok's bustling streets and be sure to indulge in the extensive breakfast offerings.

Facilities & Amenities
The hotel boasts impressive two swimming pools, located on the 22nd and 37th floors, both offering breathtaking infinity views of the city skyline. While some guests noted the water in the pools can be quite cool, they remain a popular spot for relaxation and photos. A well-equipped 24-hour fitness center is available for guests to maintain their routines. The hotel's in-house app is frequently praised for its efficiency and convenience, allowing guests to easily communicate requests and access information. For those opting for executive lounge access, benefits include a dedicated check-in/out area, a quiet space, and a generous happy hour with complimentary food and drinks. The presence of a convenience store within the building adds to the overall ease of stay.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness and the overall comfort of the rooms. The accommodations are described as spacious, modern, and well-maintained, providing a luxurious feel. Most guests found the beds comfortable, ensuring a restful night's sleep, though a few mentioned the beds were on the firmer side. The bathrooms are well-appointed, featuring large showers and, in some rooms, soaking tubs. In-room amenities such as AC controls, coffee makers, and automatic blackout shades are appreciated. While generally quiet, some guests in connecting rooms experienced minor noise levels from neighbors. Many rooms offer stunning city views, enhancing the overall ambiance.

Dining & Food Quality
The breakfast buffet receives overwhelming praise, frequently described as "amazing," "outstanding," and "one of the best ever seen." Guests are impressed by the sheer variety of choices, which includes extensive international, Asian, and local options, often requiring a map to navigate. The food quality is consistently highlighted as excellent, with fresh and tasty dishes, including made-to-order omelets. Beyond breakfast, the hotel offers an Italian restaurant on the 22nd floor and provides room service with positive feedback on items like burgers. The bar areas, including those associated with the executive lounge, offer pleasant atmospheres and popular happy hour promotions with a good selection of drinks and canapés.

Location & Accessibility
The hotel's central location is a significant advantage, primarily due to its direct connection via a covered skybridge to the Phaya Thai BTS Skytrain station and the Airport Rail Link. This seamless access makes travel to and from the airport incredibly easy and efficient, bypassing Bangkok's notorious traffic. Guests find it highly convenient for reaching major shopping areas like Siam and popular attractions, often just a few train stops away. While the immediate vicinity around the hotel may not offer a wide array of attractions, the excellent transit links ensure that the entire city is readily accessible, making it an ideal base for urban exploration.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism and cheerful demeanor across all departments, from the front desk to housekeeping and concierge services. The check-in and check-out processes are described as quick and efficient, contributing to a smooth experience. Staff are noted for their willingness to assist with various requests, including providing local information and helping with transportation arrangements. The hotel's efficient in-house app further enhances service, allowing guests to easily communicate needs and receive prompt responses. The staff's calm and professional response during unexpected events, such as an earthquake, also left a strong positive impression on guests.

Additional Information
The hotel's in-house app is a notable feature, providing a convenient way for guests to communicate with staff and request amenities. Guests with executive lounge access appreciate the added benefits, including a dedicated happy hour with food and drinks, and sometimes complimentary laundry services or extended check-out times. A recurring minor point of feedback is the wait time for lifts, especially during peak hours or when one is out of service, which can be a slight inconvenience for guests on higher floors. Some guests noted that outside food and drinks are not permitted at the pools, a rule that some found restrictive. However, the hotel often provides thoughtful gestures such as welcome drinks, fruits, or special treats for occasions like birthdays.