Garden Place Hotel

This hotel offers a truly unique and memorable experience, distinguished by its Italian-themed decor and grand, artistic ambiance that transports guests to another world. Its distinctive style, featuring beautiful artwork and statues, makes it a popular choice for sightseers and couples seeking a romantic or visually engaging getaway. The convenient location also appeals to business travelers and those utilizing "park and fly" services. While many guests praise the comfortable accommodations and generally friendly staff, feedback on room condition and cleanliness is notably mixed. To ensure a pleasant stay, guests might consider inquiring about the room's recent updates and confirming breakfast details upon arrival.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest convenience, including ample parking and an efficient airport shuttle service that many appreciate for its promptness. While some guests find the fitness center well-equipped, others note it could be improved, with the sauna sometimes not reaching optimal temperatures. Wi-Fi connectivity is a recurring concern, with many guests reporting poor or non-existent signal in their rooms, necessitating the use of personal data. Additionally, microwaves are available only in common hallways, and some guests find them to be unclean. The presence of a bar on-site is a welcome feature for many, though its operating hours can be inconsistent.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many rooms are described as spacious and feature comfortable beds that contribute to a restful sleep. However, a significant number of reviews highlight issues with the overall room condition, noting that furniture is often dated, scratched, or broken, and carpets frequently appear stained or worn. Some guests report issues with peeling wallpaper, cracked tiles, and general dirtiness. In-room amenities like TVs are often small, old, or have connectivity problems, and refrigerators can be tiny or malfunction. Jacuzzi tubs, a popular feature, are frequently cited for being dirty, having broken jets, or leaking. Bathrooms sometimes lack shower shelves and can have issues with lukewarm water or non-functional fixtures, while noise levels from adjacent rooms or hallways are a common complaint.

Dining & Food Quality
Feedback regarding dining options and food quality is quite mixed. The hotel offers breakfast, but its format has changed from a previous buffet to a more limited, often pre-packaged selection, which some guests find disappointing and not always included in the room rate. While complimentary coffee is available in the lobby, the overall breakfast variety and food quality receive varied reviews, with some guests finding it satisfactory for a quick start to the day, while others express a preference for more substantial options. The hotel also has a bar and can arrange shuttle service to an affiliated restaurant, which generally receives positive comments for its food and service.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, offering excellent accessibility to key areas. It is conveniently situated just minutes from the airport and provides easy access to major highways, including I-90. This makes it an ideal choice for travelers utilizing park and fly services. Guests appreciate its proximity to a wide array of restaurants and shopping options, making it easy to find dining and entertainment. Ample parking is available on-site, adding to the convenience for guests traveling by car.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the quick check-in process and the staff's willingness to assist with various requests, from providing extra towels to resolving room issues. Shuttle service drivers are also frequently commended for their efficiency and pleasant demeanor. However, housekeeping is a recurring area of concern, with numerous guests reporting that their rooms were not serviced daily, or that essential items like toiletries and fresh towels were not replenished. While some issues are resolved promptly, others, particularly those related to room maintenance or cleanliness, are sometimes met with indifference or remain unaddressed.

Additional Information
The hotel's unique decor and artistic ambiance are a significant draw for many guests, creating a memorable and visually engaging experience that sets it apart from typical accommodations. It maintains a pet-friendly policy, allowing guests to travel with their companions for an additional fee. Guests should be aware of a security deposit that is typically charged upon check-in, though its return process can sometimes be slower than expected. Some reviews mention concerns about security regarding side entrances not always being locked. Additionally, guests have noted tripping hazards due to worn or bubbled carpets in hallways, suggesting a need for maintenance in common areas.