Best Western Plus Meridian Hotel

This hotel offers a memorable stay, distinguished by its exceptional staff and a central location in the heart of Nairobi's business district. Its signature feature, a rooftop pool and bar, provides a relaxing escape with city views. The hotel is particularly well-suited for business travelers attending conferences, sightseers exploring the city's attractions, and solo travelers seeking a safe and welcoming environment. Many guests feel a sense of belonging, describing the hotel as a "home away from home." To enhance your experience, consider utilizing the hotel's in-house safari booking desk for convenient excursions, and be aware that while the hotel is a tranquil oasis, the surrounding area can be bustling.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive facilities, which cater to both leisure and business needs. The rooftop pool is a popular highlight, often described as warm, clean, and a pleasant spot to unwind, though some note its compact size. A well-equipped fitness center is available for guests to maintain their routines. For corporate visitors, the conference rooms and halls are highly regarded for their modern equipment and effective soundproofing, ensuring productive meetings. The hotel also provides convenient access to free coffee and tea on the first floor throughout the day and night, a thoughtful touch appreciated by many. While Wi-Fi is generally available, some guests report it can be slow or unreliable in certain areas, particularly within rooms. High-level security personnel are consistently noted for their professionalism, contributing to a sense of safety.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms as spotless and well-maintained. The beds are frequently praised for being comfortable, ensuring a restful sleep. However, feedback on room condition is mixed; while many find rooms spacious and comfortable, some note that they appear a bit dated or could benefit from minor renovations and patching up. Noise levels also vary; some rooms are described as quiet and soundproof, while others experience disturbances from thin doors or internal corridors. In-room amenities typically include coffee and tea making facilities and daily bottled water. Some guests have noted issues with air conditioning effectiveness, bathroom conditions such as shower leaks or older fixtures, and the absence of certain toiletries like hair conditioner.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the breakfast buffet. It is consistently described as delicious, excellent, and offering a wide variety of options, including fresh omelets and diverse international dishes, with some guests appreciating the inclusion of gluten-free and Indian food choices. While most guests commend the overall food quality and taste, some have provided mixed feedback regarding the dinner menu, occasionally noting dishes that were dry, undercooked, or did not match menu descriptions. Room service is generally reported as efficient and satisfactory. The hotel also features a restaurant and a bar, with the rooftop bar being a popular spot for relaxation. The complimentary coffee and tea available on the first floor further enhance the dining offerings.

Location & Accessibility
The hotel's central location in Nairobi's Central Business District is a major advantage, placing guests within easy reach of various amenities and attractions. It is conveniently situated near major roads, making it accessible to markets, shops, and a wide array of restaurants. Guests appreciate its proximity to key landmarks such as the Nairobi National Museum and the Kenyatta International Convention Centre. The hotel's location also offers good access to transportation, with Uber services readily available and relatively close proximity to both the international and domestic airports. While the hotel itself maintains high security standards, some guests advise caution when walking in the immediate surrounding area, especially after dark. Despite the bustling urban environment, many guests find the hotel to be a tranquil retreat.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being described as the most outstanding aspect of the guest experience. Guests frequently highlight their friendliness, helpfulness, and professionalism, noting their warm welcome and genuine willingness to assist. The check-in process is often described as quick and smooth. Staff members are commended for going above and beyond, providing excellent customer service in various areas, including handling luggage, offering local tips, and assisting with safari bookings. Their responsiveness to guest requests, such as addressing room issues or retrieving lost items, is highly appreciated. Many guests report feeling valued and at home due to the staff's attentive and supportive demeanor, which significantly contributes to a positive and memorable stay.

Additional Information
Guests frequently commend the hotel for offering good value for money, making it an attractive option for various travelers. The hotel has undergone or is currently undergoing renovations, which some guests noted could occasionally lead to minor noise or temporary access limitations to certain facilities like the pool. While conference rooms are praised for their soundproofing, some guest rooms have been reported to have thinner doors, allowing for internal corridor noise. The hotel provides a convenient safari booking desk in the lobby, which many guests found helpful for arranging local excursions. Although rare, a few guests have reported isolated incidents of issues such as double charging for their stay or problems with room key functionality, which required staff intervention to resolve.