Vikingen Infinity Resort & Spa

This expansive resort is celebrated for its numerous pools and an impressive water park, making it an ideal destination for families seeking a fun-filled holiday with abundant activities. Guests frequently highlight the hotel's overall cleanliness and the wide variety of food options available. While the sheer size of the property can be overwhelming, leading to crowded common areas, the dedicated staff generally strives to provide a positive experience. Couples and friends can also find enjoyment, particularly with the diverse entertainment offerings. To make the most of your stay, it is advisable to manage expectations regarding Wi-Fi availability and be prepared for a bustling atmosphere, especially during peak dining times.

Facilities & Amenities
The hotel boasts an impressive array of pools, including a large main pool and several smaller ones, all consistently described as clean and well-maintained. A standout feature is the water park, accessible via a footbridge over a busy road, offering various slides that are a hit with children and adults alike. Guests appreciate the ample availability of sunbeds around the pools and on the beach, eliminating the need for early morning reservations. However, a significant point of contention is the Wi-Fi, which is available only for an additional fee per device, often suffers from poor signal strength, and requires frequent re-login. Some guests also noted that the lifts can be small and crowded, especially during busy periods. On-site shops are available but are generally considered expensive.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, spacious, and modern, with many offering pleasant balcony views. The beds are frequently praised for their comfort, contributing to a restful stay. Housekeeping services are consistent, with rooms tidied daily and towels and linens regularly replaced, though some guests mentioned needing to actively seek out cleaners for fresh supplies. However, several reviews highlight issues with air conditioning being weak or prone to turning off. Noise can also be a concern, with reports of traffic noise from the adjacent main road, loud music at night, and thin walls allowing sound from neighboring rooms. Some guests also noted the absence of body wash or the provision of only hand soap in dispensers, and a lack of in-room coffee makers.

Dining & Food Quality
The hotel offers a plentiful and wide variety of food options throughout the day, ensuring guests can always find something to eat, including late-night buffets and snacks at pool bars. While many appreciate the sheer quantity and choice, the food quality receives mixed reviews, often described as "hit and miss" or "mundane" after a few days, with some finding it below expectations for a resort of this size. Breakfast includes continental choices, eggs, and salads, though some feel it caters more to local tastes. The main restaurant can become extremely crowded, resembling a "cattle market" during peak hours. Drinks from the bars, including local spirits and cocktails, are often served in plastic cups and are sometimes perceived as weak or of low quality, and basic beverages like fresh orange juice and ice cream incur extra charges.

Location & Accessibility
The hotel's location is a significant factor for guests, situated approximately two hours from the nearest major airport. It is positioned next to a dual carriageway, which results in noticeable traffic noise day and night. While the hotel offers convenient access to its private beach via a footbridge over this busy road, the beach itself is described as having gritty sand and being rocky in the shallows, with some guests noting cleanliness issues. For those wishing to explore, local buses are available outside the hotel, providing access to nearby towns like Alanya. On-site and nearby shops are available, though prices can be high, and a supermarket is within walking distance for essentials.

Staff & Service
The staff generally receives positive feedback for being friendly, helpful, and polite, with many guests highlighting their hard work and dedication. The check-in process is often described as quick and efficient. Housekeeping is consistently praised for daily room cleaning and responsiveness to requests for fresh towels. The animation team is frequently commended for their engaging activities, lively shows, and popular mini disco, contributing significantly to guest enjoyment. However, some guests experienced challenges due to a language barrier, as not all staff members are proficient in English. There were also isolated reports of some restaurant staff being less courteous or exhibiting preferential treatment, and concerns about staff asking for tips.

Additional Information
Guests should be aware that Wi-Fi is not complimentary and must be purchased per device, a policy that many find inconvenient and outdated. Similarly, in-room kettles are not standard and require a refundable deposit, with other amenities like ice cream and fresh orange juice incurring extra costs. A recurring concern is the pervasive smoking throughout outdoor areas, including dining spaces, which can detract from the experience for non-smokers. The hotel's accessibility for guests with mobility challenges is notably poor, with reports of inaccessible toilets and difficulties navigating the expansive property. Furthermore, some guests experienced stomach issues during their stay, and there were serious concerns raised about unclear allergen labeling, particularly regarding nuts in desserts.