Vienna Marriott Hotel

The hotel offers a classic and well-maintained experience, with its central location being a signature feature, placing guests within easy reach of Vienna's main attractions, including the Opera and St. Stephen's Cathedral. It is particularly well-suited for sightseers and business travelers due to its accessibility and comprehensive facilities. Families appreciate the comfortable accommodations and convenient access to the city's parks and attractions, while couples can enjoy a refined stay with excellent dining options. Guests consistently highlight the hotel's exceptional breakfast, attentive staff, and overall cleanliness. To enhance your visit, consider exploring the diverse dining options within the hotel, and be aware that popular facilities like the pool can get busy, especially during peak times, so planning your visits accordingly is advisable.

Facilities & Amenities
The hotel provides a range of facilities for guests' convenience and relaxation. The fitness center is generally well-equipped, though some guests have noted issues with faulty equipment or limited hours, and some found it small or not perfectly clean. The indoor pool is a popular amenity, especially for families, but several reviews mention it can be crowded, small, or have cooler water temperatures, with some finding the spa area's "naked" policy unexpected. The Executive Lounge offers a pleasant space with great views and dedicated staff, though some elite members express disappointment regarding upgrade availability. The hotel also features spacious lobby areas and inviting bars, contributing to a welcoming atmosphere. While Wi-Fi is available, a few guests reported connectivity issues, and the elevators can sometimes be slow, leading to wait times. Guests also appreciate the presence of a sauna and steam room for relaxation.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the comfortable beds and high-quality linens that ensure a restful night's sleep. Rooms are often described as clean and well-maintained, though some guests have reported issues with dust or inconsistent housekeeping services, including rooms not being cleaned daily or items not being replenished. While some rooms are noted for their spaciousness, others are perceived as small or having an outdated decor, with some carpets appearing worn. Noise levels are typically low due to good sound isolation, but occasional reports of construction noise or noisy neighbors exist. Bathrooms receive mixed reviews, with some being spacious and well-equipped, while others mention issues like a hand wand for the shower, a non-functioning extractor fan, or inconsistent water temperature. The presence of a coffee machine and daily still water in rooms is appreciated, though some minibars have been reported to lock unexpectedly.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its excellence and extensive variety. Guests particularly enjoy the fresh omelette station, wide selection of fresh fruit, and overall high quality of the food. While many find the breakfast offerings superb, some note it can be crowded, leading to wait times, or that the menu does not vary significantly over longer stays. The hotel's brunch events are also highly regarded for their diverse and excellent food, though some guests find them to be on the expensive side, with additional charges for items like a water jug being a point of contention. The various restaurants and bars within the hotel, such as the Parkring restaurant, Champions Bar, and Garden Cafe, offer delicious food options and a pleasant ambiance, with the cocktail menu at the bar being a highlight. However, some guests have found the food quality at these venues to be mediocre or the options limited, and room service can be inconsistent. The cheesecake from the lobby cafe is specifically highlighted as exceptional.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate its proximity to major attractions such as the Vienna State Opera, St. Stephen's Cathedral, and various shopping and dining areas, all within easy walking distance. The beautiful Stadtpark is directly across the street, offering a pleasant green space. Public transportation is readily accessible, with a tram station right outside the hotel and a subway station nearby, providing easy access to other parts of the city and the airport via the CAT train station. While the location is widely praised for its convenience and safety, some guests have noted the cost of parking on-site can be high, with both valet and self-parking options available. The hotel's position also makes it a convenient stop for hop-on-hop-off bus tours.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Many guests highlight their helpfulness in accommodating requests and providing excellent customer care. The check-in and check-out processes are generally described as smooth and pleasant, though a few guests reported slow service or unhelpful attitudes at the front desk. The concierge service is particularly commended for its invaluable assistance with planning tours and making reservations. Staff in the Executive Lounge are frequently singled out for their warmth and dedication. While most interactions are positive, some guests have reported isolated incidents of rudeness or perceived lack of respect from certain restaurant staff members. Housekeeping service receives mixed feedback, with some praising its efficiency and others noting inconsistencies in room cleaning and replenishment of amenities. The staff's ability to speak multiple languages is also a significant asset, contributing to a welcoming environment.

Additional Information
Guests should be aware that the hotel has undergone or is currently undergoing renovations, which some guests have noted can lead to noise or temporary closures of certain areas like the Executive Lounge. While the hotel generally maintains a high standard, some guests have expressed concerns about the property feeling somewhat dated in certain areas. There have been isolated reports of unexpected charges, such as a deposit not disclosed at booking or charges for using the in-room minibar as a personal refrigerator. Some guests have also noted a policy of charging for printing beyond a certain number of pages. For those with loyalty program status, there have been instances where desired room upgrades were not granted despite perceived availability. The hotel also hosts various events, such as popular brunch and candlelight dinner experiences, which are generally well-received for their culinary offerings and ambiance.