Twin Towers Hotel

This hotel is widely recognized for its grand lobby and spacious rooms, offering guests a sense of luxury and comfort at a competitive price point. Its signature feature is the blend of traditional elegance with modern amenities, making it a suitable choice for a diverse range of travelers. Families appreciate the ample room space and kid-friendly facilities, while sightseers and budget-conscious travelers benefit from its convenient location and overall value. Business travelers find the meeting facilities and on-site amenities practical for their needs. To enhance your stay, be prepared for potential check-in delays during peak times and consider exploring the vibrant local food scene on Banthat Thong Road, which is just a short walk away.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. Many guests enjoy the swimming pool, though some note it can be noisy and doesn't always receive direct sunlight. A fitness center is available, though some equipment may be dated. The lobby bar, known as 88 Bar, provides a pleasant atmosphere for drinks, and the H.A.F. Coffee shop is praised for its quality beverages. For convenience, meeting rooms are available, and guests appreciate the presence of convenience stores like 7/11 and Lawson right next to the hotel. While Wi-Fi is generally available, some guests reported intermittent connectivity issues.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and notably spacious, providing ample room to relax. Many rooms are equipped with a bathtub, a safe box, a kettle, and a fridge, adding to guest convenience. However, a recurring theme is that the rooms and bathrooms appear old and dated, with some guests noting issues like molds, rusty showers, low water pressure, and a lack of hot water. The beds are frequently described as hard and uncomfortable, with some guests feeling the springs. Noise can be an issue, with reports of street noise, hallway noise, and thin walls impacting sleep. Some TVs are old or not fully functional, and guests occasionally find insufficient toiletries or non-working charging plugs.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is often described as having a good variety, with the omelette station being a highlight, though some guests find the overall selection bland or lacking certain items like bacon. The Chinese restaurant, Fu Marn Lau, is highly praised for its authentic cuisine and popular dim sum buffet, offering excellent value. The on-site bakery is well-regarded for its delicious cakes and pastries, often featuring a 1-for-1 promotion in the evenings. The coffee shop also receives positive remarks for its quality coffee. However, some guests have found the general restaurant food to be of poor quality, and service at breakfast can sometimes be slow, with basic items like cutlery not always readily available.

Location & Accessibility
The hotel boasts a central location that is appreciated by many guests, placing it within walking distance to Siam shopping centers like MBK. It is also conveniently close to the vibrant Banthat Thong Road, known for its burgeoning foodie scene. The immediate vicinity benefits from the presence of a 7/11 and a Lawson convenience store, making it easy to pick up essentials. While the hotel is well-served by taxis and ride-sharing services like Grab, its distance from BTS/MRT stations means public transport access requires a short taxi ride or a paid shuttle bus service. Parking is available and described as spacious and free, which is a significant advantage for guests with vehicles.

Staff & Service
The staff at the hotel consistently receive high praise for being friendly, helpful, attentive, and polite. Many guests highlight the smiling demeanor of the team, from the bell boys who are often described as excellent, to the housekeeping staff who maintain cleanliness. Specific individuals at the front office staff are frequently commended for their efficiency and warmth. However, the check-in process can be a point of frustration for some, with reports of slow check-in times, issues with room cards, and incorrect room assignments. While many experience quick check-in, others note a lack of initial assistance with luggage upon arrival. Some guests also reported instances of staff being less welcoming or having communication challenges.

Additional Information
Guests should be aware that a deposit of THB 1,000 is typically required upon check-in, which is refunded upon departure. The hotel has a strict early check-in policy, generally not allowing check-ins before 2 PM without a significant additional fee. There are also specific pool rules, with one guest noting a policy that restricts women from swimming without a bikini, which may impact some visitors. The hotel is a popular choice for tour groups, particularly from China, which can sometimes lead to crowded common areas and increased noise levels. While the hotel has a kids zone and a robot cleaner, some guests noted that certain lobby games for children did not consistently pay out prizes.