Tribe Hotel, Nairobi, a Member of Design Hotels

The hotel offers a distinctive experience, celebrated for its striking artwork and modern, eco-conscious design that seamlessly blends luxury with a serene, nature-inspired retreat, often described as feeling like an art gallery. Guests consistently praise the exceptional service provided by the staff, the highly convenient location adjacent to a major shopping mall, and the outstanding quality of the food and dining options. The overall ambiance is frequently highlighted as beautiful and tranquil, contributing to a memorable stay. This establishment is particularly well-suited for business travelers seeking a productive and comfortable environment, leisure travelers looking for a relaxing escape, and families or couples desiring a blend of convenience and refined luxury. To enhance your visit, guests are advised to take full advantage of the direct access to the adjacent Village Market for shopping and dining, and to immerse themselves in the hotel's unique artistic and architectural details.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities, which significantly enhance their stay. The gym is consistently praised as well-equipped, with excellent trainers, providing a quiet and effective space for workouts. The Kaya Spa is highlighted as a top-notch, relaxing urban retreat, offering various treatments and even a garden deck for unwinding. While the hotel has its own pool, some guests note it can feel quite public due to its proximity to the restaurant, and a few found the water to be cold. However, guests also appreciate the added advantage of being able to use the heated top-floor pool at the sister hotel, Trademark, which adjoins the neighboring mall. The presence of an executive lounge is also noted, providing an additional comfortable space for guests.

Cleanliness & Room Comfort
The cleanliness of the rooms is widely praised, with many guests describing them as spotless, well-arranged, and very clean. Rooms are generally considered a comfortable size and spacious, though some guests noted that the furnishings appeared a little tired or in need of touch-ups. The beds are consistently highlighted for their exceptional comfort, ensuring a restful night's sleep, with many appreciating the squishy pillows. In-room amenities are well-received, including complimentary chocolate bars left nightly, coffee makers, and luxurious toiletries, with special mention of the organic soap and excellent rain showers. However, noise levels received mixed feedback; while some found rooms exceptionally quiet, others reported issues with noisy air conditioning, housekeeping, or disturbances from parties near the pool, and occasional construction noise, impacting overall tranquility.

Dining & Food Quality
The hotel's dining experience consistently receives high acclaim, with guests frequently praising the food quality as fantastic, excellent, and delicious. The Jiko restaurant is particularly highlighted for its exquisite cuisine, offering a modern twist on African dishes, and its pleasant ambiance. Many guests enjoyed the breakfast, describing it as ample with diverse choices and very nice, though some vegetarian, vegan, and diabetic guests found the options limited on certain days. The room service is noted for its high quality, with one guest calling it the best they had ever experienced, though some found it slow. Specific dishes like the seafood soup and Caesar salad garnered special mention. The bar is also popular, known for its trendy vibe and excellent cocktails.

Location & Accessibility
The hotel's location is a significant advantage, frequently highlighted for its exceptional convenience. It is situated directly adjacent to the Village Market mall, providing guests with immediate access to a wide array of shops, restaurants, a grocery store, and various amenities, making it incredibly easy to find anything needed just steps away. This proximity is described as super handy and a major draw. The hotel is also noted to be in a safe and secure gated compound, contributing to a sense of peace of mind for guests. While not explicitly central to all city attractions, its position in the Gigiri district, near the UN and various embassies, is considered ideal for both leisure and business travelers. The hotel also offers convenient airport transfer services.

Staff & Service
The staff at the hotel consistently receives overwhelming praise, being described as the heart of the guest experience. They are frequently lauded as exceptional, friendly, courteous, and genuinely attentive, often going above and beyond to ensure guest satisfaction. Many reviews highlight their helpfulness, professionalism, and proactive approach in assisting with various needs, from airport pickups to specific requests. The check-in process is generally smooth and efficient, though a few guests experienced delays or unorganized service. Housekeeping and restaurant staff are particularly commended for their attentiveness and excellent service. The hotel's unique "Chieftains" concept, where dedicated staff members provide personalized assistance, is also a notable aspect of the highly praised customer service.

Additional Information
Guests appreciate the thoughtful touch of receiving complimentary chocolate bars in their rooms each night. The hotel also offers the convenience of bag storage for guests before or after their stays, particularly useful for those embarking on safaris. While the hotel provides a chauffeur service, some guests found it more expensive than ride-sharing options for local trips, though the ability to charge it to the room was convenient. The hotel is noted for its conference facilities, making it a suitable venue for workshops and business meetings. Guests should be aware that some rooms may lack a traditional desk, which could be a consideration for business travelers. There were also comments regarding the limited selection of digital TV channels. Additionally, some guests noted the absence of clear information regarding the potability of tap water, requiring them to inquire with staff. A few guests also reported issues with the laundry service, mentioning items not returning clean or having an unusual smell.