Trevone Hotel

The hotel's most notable feature is its prime seafront location, offering guests stunning sea views and direct access to the promenade. This makes it an excellent choice for sightseers and tourists eager to explore the local area, as it is conveniently situated just a few minutes' walk from the pier, shops, and various attractions. While many guests appreciate the hotel's value for money, particularly budget travelers, some also find it suitable for couples and solo travelers seeking a comfortable base. The hotel is currently undergoing refurbishment, which is seen as a positive step towards modernization by many. To make the most of your stay, consider requesting a room with a sea view to enjoy the picturesque scenery, and be prepared for potential ongoing renovation work. It's also advisable to confirm check-in procedures and payment methods in advance, as some guests have experienced issues with unattended reception and cash-only payments.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest comfort, though feedback is mixed. Many rooms are equipped with tea and coffee making facilities, a hairdryer, and shower gel and shampoo, providing essential conveniences. Guests also appreciate the presence of a Smart TV and reliable Wi-Fi connectivity. However, the lift receives frequent mentions for being somewhat outdated, small, and occasionally unreliable, often accommodating only one person at a time. While some guests found it helpful for accessing upper floors, others noted it stopping short of the desired level. The hotel also has a bar and lounges, but these are often reported as being closed or not inviting, limiting social spaces for guests. Some rooms are noted to have a limited number of power sockets, which can be inconvenient for charging multiple devices.

Cleanliness & Room Comfort
Guest feedback on cleanliness is predominantly positive, with many describing rooms and bathrooms as spotlessly clean and well-maintained, featuring fresh towels and clean bed linen. Most guests find the beds comfortable, ensuring a restful night's sleep. However, opinions on room comfort and decor are highly varied. While some rooms are noted as newly decorated and warm, a significant number of reviews highlight that the hotel's overall decor is dated, with instances of threadbare carpet, flaking paint, and wallpaper hanging off. Rooms are often described as small or tiny, with some bathrooms lacking a proper door, offering limited privacy. Issues such as cold showers, weak shower pressure, no hot water in the basin, and even leaking pipes or a musty smell from blocked drains are reported. Noise levels are a concern for many, with thin walls leading to disturbances from other guests.

Dining & Food Quality
The hotel's breakfast service receives mixed but generally positive feedback regarding its quality and value. Many guests praise the cooked breakfast as delicious, well-cooked, and plentiful, often highlighting it as good value for money. Options typically include a full English breakfast, with some mentioning vegetarian options and unlimited toast, juice, and hot beverages. However, some guests report issues with the food temperature, noting that items like beans were cold or the overall meal was only lukewarm. There are also comments about the use of cheap ingredients, such as tinned mushrooms or unappetizing toast. While the hotel does have a bar area, it is frequently mentioned as being closed or not operational, limiting evening dining or social options for guests within the premises.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests directly on the seafront with easy access to the promenade. Its proximity to the pier, various shops, and numerous restaurants makes it highly convenient for exploring the area on foot. Many rooms offer excellent sea views, enhancing the overall guest experience. The hotel is also within a short walking distance of the local train station, providing good public transport links. However, parking is a significant concern for many visitors, often described as difficult to find and expensive in the immediate vicinity. While some guests manage to find free street parking for blue badge holders, the general consensus is that parking options are limited and costly, requiring careful planning for those arriving by car.

Staff & Service
The staff at the hotel receive highly varied feedback, with many guests praising them as friendly, welcoming, and helpful. Numerous reviews highlight their willingness to assist with luggage, provide local recommendations, and address minor issues promptly. The check-in process is often described as efficient, with staff being accommodating to early arrivals or special requests. However, a notable number of guests report negative experiences, including unattended reception, difficulty reaching staff by phone, and issues with keys being left in insecure locations. Some reviews mention instances of staff being perceived as rude, arrogant, or unhelpful when problems arose, particularly concerning payment disputes or noise complaints. The lack of a consistent staff presence, especially during late hours, is also a recurring concern, impacting overall guest security and support.

Additional Information
Guests should be aware that the hotel is currently undergoing significant refurbishment and renovation work, which is a recurring theme in reviews. While this indicates a commitment to improving the property, some guests have noted scaffolding outside or ongoing construction noise. Another important point is the hotel's preference for cash payment, which has surprised some guests upon arrival. This policy has led to confusion and inconvenience for those expecting to pay by card. Additionally, some guests have reported a hotel policy prohibiting the consumption of alcohol or food in rooms, which may impact personal preferences for in-room relaxation. The hotel does provide an elevator, though its functionality and size have been noted as limitations by some.