Tivoli Hotel Aqua Park

This hotel is particularly noted for its aquapark and multiple swimming pools, which serve as a significant draw, especially for families seeking recreational activities. Guests frequently highlight the exceptionally friendly and cooperative staff as a major positive, contributing significantly to a welcoming atmosphere. The hotel's strategic location near the Old Market is also consistently praised, offering convenient access to local attractions. While many appreciate the overall value for money, feedback on the food quality and variety is notably mixed, with some guests finding it satisfactory and others expressing disappointment. Additionally, the hotel's maintenance and the age of its furnishings are recurring points of concern for some visitors. The hotel appears well-suited for budget-conscious travelers and those who prioritize a social environment, as it is often described as conducive to meeting other guests. To ensure a pleasant stay, it is advisable for prospective guests to manage their expectations regarding the hotel's physical condition and to thoroughly research specific amenities before arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience, with the aquapark being a prominent feature, particularly enjoyed by children, though some guests noted issues with its maintenance and operational hours. The swimming pools are generally described as large and clean, often accompanied by good music, providing a lively atmosphere, although some visitors found a lack of sufficient shade and noted early closing times. A jacuzzi pool is also available and frequently praised for its pleasant ambiance, despite one report of it being out of order. Wi-Fi access is primarily available and free only in the reception area, with guests often needing to re-enter login details, and reports of poor connectivity in rooms. On-site, guests can find a few small shops, and a supermarket is conveniently located nearby. While a gym is listed, some guests reported it was closed during their stay. The animation team is consistently highlighted for their active engagement and evening entertainment, contributing to a vibrant social environment.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness presents a mixed picture. Many guests found their rooms to be spacious and generally clean, with some appreciating the daily housekeeping service, which often included creative towel arrangements. The beds are frequently described as comfortable, contributing to a restful stay. However, a significant number of reviews highlight concerns regarding the overall condition and maintenance of the rooms. Some guests reported that the rooms did not match advertised pictures, featuring old furniture and issues such as doors or windows that were not properly secured. Specific amenities like a toilet brush were noted as missing, and some found the provision of towels insufficient for larger families. Issues with the shower head causing water to spray widely were also mentioned. While some rooms were quiet, others experienced noise from the air conditioning or evening entertainment, impacting sleep quality.

Dining & Food Quality
The dining experience at the hotel receives highly varied feedback, with many guests expressing significant concerns about the overall food quality and variety. While some found the meals acceptable with many choices, a considerable number described the food as repetitive, low quality, and at times unappetizing, with reports of mixed fresh and old vegetables. In contrast, the breakfast consistently garners positive remarks, often praised for being tasty, well-served, and offering a good selection in an open buffet format. However, the beverages are a frequent source of dissatisfaction; guests reported issues with diluted beer, poorly mixed cocktails, and the absence of genuine espresso or strong coffee, with only instant options available. Concerns were also raised about the cleanliness of the restaurant area, including reports of insects and reused plastic cups. Additionally, the pizza bar was noted by some guests as never being open, and room service was described as slow and requiring cash payments.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, receiving overwhelmingly positive feedback from guests. It is described as strategic and central, offering convenient access to key areas. Guests appreciate its proximity to the Old Souq and Old Market, making it easy to explore local attractions, shops, and dining options within walking distance. This central position is particularly beneficial for those who enjoy immersing themselves in the local culture and atmosphere. While the hotel itself is well-situated for city exploration, access to the beach is a point of mixed feedback. The beach area is noted as being somewhat distant from the hotel, and a shuttle bus service is provided, though it operates only twice a day, which some guests found to be insufficient for flexible beach visits. Parking facilities are not a prominent topic in guest reviews.

Staff & Service
The staff and service at the hotel receive widespread praise, consistently noted as a major highlight of the guest experience. Guests frequently commend the team for being exceptionally friendly, helpful, cooperative, and attentive throughout their stay, contributing significantly to a welcoming atmosphere. The reception team is often singled out for their warm welcome, quick check-in process, and efficiency in resolving guest issues, though a few guests reported less cooperative interactions. Housekeeping is highly regarded, with daily cleaning and towel changes ensuring rooms remain tidy and comfortable. The animation team is also frequently mentioned for their active engagement and friendly demeanor, providing enjoyable entertainment for all ages. While most interactions are positive, some guests noted inconsistencies with bar service, particularly regarding drink quality and perceived expectations for tips. Overall, the dedication of the staff to providing a positive experience is a recurring theme.

Additional Information
Guests should be aware of several additional aspects that may impact their stay. A notable point is that smoking is permitted in almost all areas of the hotel, which some non-smoking guests found to be a concern. Another recurring issue mentioned by visitors is the presence of mosquitoes, which can be bothersome, with some attributing this to gaps in room ventilation or balcony doors. Furthermore, guests frequently reported that drinking water is not provided in the rooms as a standard amenity, and the hotel does not include it with reservations, requiring guests to purchase their own. Many reviews also suggest that the hotel's actual condition and service level do not align with its advertised four-star rating, with some guests feeling it more closely resembles a lower category. Despite these points, some visitors acknowledged the hotel's underlying potential, suggesting that with more consistent maintenance and updates, it could offer a significantly improved experience.