The Grand Resort

The hotel offers a distinctive resort experience, often described as a hidden gem or a "paradise destination" within Ohio, making guests feel as though they are on a cruise without leaving the state. Its signature feature is the heated Roman Bath, which is highly praised for its beauty and relaxing ambiance, available year-round and often a highlight for guests. The property is particularly well-suited for couples seeking a romantic getaway, friends on a girls' trip, and those celebrating anniversaries or looking for a luxurious escape without extensive travel. Guests consistently highlight the spa services, diverse dining options, and the overall attentive staff as key elements of a memorable stay, contributing to a feeling of being pampered. To maximize your visit, consider exploring the various bars and lounges, and be aware that some areas can experience higher noise levels, especially on weekends, so planning quieter times for relaxation might be beneficial.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to provide a comprehensive resort experience. The Roman Bath is a standout, frequently lauded for its warm water and beautiful design, available 24/7 for relaxation. Beyond this, guests enjoy access to multiple pools, including outdoor options and an indoor pool, though some note occasional issues with crowding or chlorine levels. The spa is a major draw, offering highly-rated massages and facials, providing a relaxing escape for many. Other popular amenities include a well-equipped fitness center, a sophisticated cigar lounge, and several bars throughout the property. For active guests, a golf course and a recreation center with sports options and an arcade are available, ensuring plenty of activities without needing to leave the premises.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, though many guests describe the rooms as spotless and well-maintained, contributing to a peaceful atmosphere. Some find the rooms spacious and comfortable, with luxurious linens and comfortable beds ensuring a restful night's sleep. However, a notable number of guests describe the rooms as dated or basic, with some comparing them unfavorably to standard hotel chains. Recurring concerns include thin walls that do not block noise from adjoining rooms, and issues with the heating system. While some bathrooms are noted as fine, others lack expected amenities like an exhaust fan or a line to dry swimsuits. Some guests also reported initial cleanliness issues upon arrival, such as debris or hair, requiring additional attention.

Dining & Food Quality
The hotel offers a variety of dining options, including popular restaurants like Gatsby's and The Atrium, which receive high praise for their delicious food and excellent quality. Many guests rave about the flavorful meals, with specific mentions of well-prepared dishes and a wide range of choices, often exceeding expectations for resort dining. The breakfast is frequently highlighted for its variety and the attentiveness of the waitstaff. However, some guests experienced overpriced meals, with occasional reports of overcooked or poor quality dishes, and in a few instances, severe food-related illness. Service in the restaurants also receives mixed reviews; while many commend the attentive and professional waitstaff, some encountered understaffed or inexperienced service, leading to long waits or order inaccuracies.

Location & Accessibility
Situated in an Ohio community, the hotel is often lauded as a hidden gem or an unexpected resort experience in a suburban or rural setting, making it an ideal getaway without the need for extensive travel. Guests appreciate its proximity to major cities like Cleveland and Pittsburgh, being within a reasonable driving distance for a weekend escape. The property itself is expansive, offering numerous amenities on-site, which means guests rarely need to leave once they arrive. While the immediate surroundings outside the resort are described as having limited attractions, the hotel provides a self-contained destination. Parking is available on-site, contributing to the convenience for guests arriving by car, and the overall accessibility to the property is considered straightforward.

Staff & Service
The staff at the hotel generally receives high praise, with many guests describing them as friendly, helpful, professional, and attentive. Positive experiences frequently highlight the welcoming demeanor of staff from check-in to check-out, their willingness to go above and beyond, and their efficiency in handling requests. The check-in process is often noted as easy, and the overall service is seen as contributing significantly to a pleasant stay. However, some guests reported instances of unprofessional security interactions, dismissive management responses to complaints, and occasional lapses in service, such as unaddressed issues or a lack of apologies for inconveniences like recurring fire alarms or room problems. Despite these isolated concerns, the majority of feedback emphasizes a commitment to guest satisfaction.

Additional Information
The hotel utilizes a convenient bracelet system for room access, eliminating the need for traditional key cards and allowing for easy use of facilities like the pool or gym. While the property is generally considered pet-friendly, guests should be aware of the availability of suitable outdoor areas for pets. A recurring issue mentioned by some guests is the occasional occurrence of fire alarms being pulled, sometimes in the early hours, which can disrupt sleep and require evacuation. Additionally, some rooms may lack an elevator, requiring guests to use stairs, which could be a consideration for those with mobility concerns. Guests also noted that complimentary coffee is not available in the lobby, and some in-room coffee makers may not function properly.