The Biltmore Hotel Tbilisi

This hotel stands as an iconic high-rise in the city, offering stunning panoramic views that are consistently highlighted as a signature feature, visible from many rooms and dining areas. Its modern architectural design, incorporating a glass tower, makes it a memorable landmark. The hotel is particularly well-suited for sightseers and couples seeking a luxurious escape with breathtaking vistas, as well as business travelers due to its central location and comprehensive facilities. Families also find the spacious rooms accommodating for their needs. To maximize the experience, guests are advised to request a room on a higher floor to fully appreciate the cityscapes and to be aware of the hotel's specific policies regarding in-room amenities like the minibar.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are varied. The swimming pool is generally described as very nice, large, clean, and quiet, providing a relaxing escape, although some guests noted a potential hazard with steps near the water. The spa is highly praised for its professional treatments, with many guests enjoying the relaxing atmosphere and excellent massages. A well-equipped and spacious gym is available, often open 24 hours. While a casino is attached to the hotel, some guests found its internal restaurants to have extra charges. A significant point of contention is the minibar, which is often locked and requires a substantial deposit to access, frustrating guests who wish to use it as a refrigerator for personal items or medication. The TVs in rooms are frequently described as old and not smart, lacking modern streaming capabilities.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being very clean, immaculately maintained, and spotless, ensuring a comfortable stay. The spacious rooms are a consistent highlight, often featuring separate living areas and offering stunning city views. Most guests found the beds comfortable with high-quality linens, contributing to a restful night's sleep. However, some reviews mention issues such as dirty rooms, suboptimal daily cleaning, and dust on furniture. Concerns were also raised about outdated room amenities and design, including poor lighting. The bathrooms, while generally spacious and equipped with both showers and bathtubs, received complaints about non-draining sinks, non-functional jet sprays, and shower doors that leaked, leading to flooded floors. Some also noted a lack of basic toiletries like liquid hand soap or moisturizer.

Dining & Food Quality
The hotel's dining experience garners diverse opinions. The breakfast receives both high praise for its variety, delicious options, and professional staff, with some guests highlighting a multi-cuisine spread. However, a significant number of guests found the breakfast selection to be limited, lacking variety, and noted that specialty coffees like cappuccinos were an extra charge, with only basic filter coffee provided. The Xeme Restaurant on the 31st floor is celebrated for its amazing views and impeccable service, with many guests enjoying the food quality and presentation. Conversely, some found the food bland, poorly prepared, and the ambiance dull, with issues regarding incorrect orders and early kitchen closures. Room service is described as excellent and prompt by some, while others experienced very slow service and found the food quality to be inconsistent.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets. Guests appreciate its proximity to virtually everything, including shops, public transportation like the subway, and major attractions such as the Opera house and the old town, all within easy walking distance. Situated on a prominent street, it offers convenient access to luxury stores and cultural sites. The hotel's position also contributes to the stunning city views enjoyed from many areas. While the main entrance can be a bit tricky to locate initially, often being labeled as a casino, its overall accessibility to the city's main areas is a significant advantage for guests looking to explore. Parking is available, though some guests found the area confusing and narrow.

Staff & Service
The hotel staff receives highly mixed feedback, ranging from exceptional praise to significant criticism. Many guests commend the staff for being very professional, helpful, friendly, and attentive, particularly highlighting the quick check-in process and the willingness of reception staff to assist. The restaurant staff, especially during breakfast, are often described as excellent and professional. However, a notable number of reviews express disappointment with the service, citing unhelpful staff, particularly at reception and housekeeping, who were perceived as indifferent or even rude. Issues included long waits for luggage, unaddressed room maintenance problems like non-working AC or shower drains, and a perceived lack of customer care regarding policies like the limited complimentary water bottles. Some guests also reported staff being opportunistic or providing misleading information regarding charges.

Additional Information
Guests should be aware of certain hotel policies that frequently cause frustration. The minibar in rooms is typically locked and requires a substantial deposit to be used, which many guests find inconvenient and unexpected for a hotel of this caliber. The policy of providing only a limited quantity of complimentary water bottles per day, with extra bottles incurring a charge, is also a common point of dissatisfaction. While the hotel is designated as non-smoking, some guests reported a persistent smoke smell entering rooms through ventilation. The hotel's iconic architecture, blending Gothic and modern styles, is a unique feature. Some guests experienced significant disappointment with large-scale events hosted at the hotel, citing poor organization and unfulfilled promises, contrasting with positive experiences at smaller, private galas.