Thai Garden Resort

This resort is widely regarded as an oasis of tranquility in the bustling city, with its beautifully maintained gardens and an enormous swimming pool serving as its signature features. It offers a peaceful escape, making it an ideal choice for couples seeking a romantic getaway and families looking for a relaxing environment with ample space. Many guests, particularly long-term visitors, appreciate the serene atmosphere that contrasts sharply with the vibrant surroundings. The hotel is also well-suited for relaxation seekers who value a calm retreat after exploring the city. To make the most of your stay, be aware that sunbeds around the pool are often reserved early in the morning, so plan accordingly if you desire a specific spot. Additionally, while the resort offers a quiet haven, some rooms may experience external noise, so consider requesting a room further from the main road for maximum peace.

Facilities & Amenities
The resort boasts a truly impressive swimming pool, described by many as huge, massive, and a central highlight, often measuring around 63 meters in length. It features a dedicated children's pool area and various functions like water jets, though some guests found the water temperature to be a bit too warm at times. The lush, meticulously maintained gardens are consistently praised as a wonder, providing a beautiful and peaceful setting. For those looking to stay active, a fitness center is available, noted for being small but functional with well-maintained equipment and free weights. While the Wi-Fi is generally available, feedback is mixed, with some finding it very good and others reporting it to be slow or unreliable, especially in rooms further from the reception. Guests also appreciate the convenience of an on-site massage parlor and tailoring service, both offered at reasonable prices, and a book exchange library with a variety of languages. The low-rise design means there are no elevators, which is generally not an issue for guests.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often described as large or apartment-like, and housekeeping ensures they are freshened daily. However, feedback on bed comfort is mixed; while some guests report comfortable beds and good sleep, many others found the mattresses to be very firm or hard, and some noted issues with springiness or narrowness. Similarly, pillows are frequently described as too high or hard. In-room amenities are comprehensive, including a microwave, a decent-sized refrigerator, a small kitchen area with a basin, bath robes, pool towels, and even umbrellas. Bathrooms are generally spacious with good hot water pressure, though some older rooms lack an exhaust fan or have minor maintenance issues like broken locks. Noise levels are a point of mixed feedback; while the resort itself is an oasis of tranquility, some rooms, particularly those closer to the perimeter, can experience external noise from traffic, dogs, or local activities. The air conditioning also receives mixed reviews, with some units being loud, inefficient, or prone to issues like dripping water, and the overall room condition is often described as dated or in need of refurbishment. A recurring concern is the presence of mosquitoes and, occasionally, other pests like cockroaches, especially given the lush garden setting.

Dining & Food Quality
The breakfast buffet receives varied feedback. Many guests praise it as excellent, very tasty, and offering a huge variety with a good European selection, including an attentive egg station. However, some found the selection to be adequate but not exceptional, with occasional issues like items running out or a chaotic atmosphere during peak times, and some pastries were noted as bland. The overall food quality at the resort's restaurant is generally considered good and surprisingly well-priced, with many guests enjoying the diverse menu for lunch and dinner. The Saturday night buffet with live music is a particular highlight, highly recommended by many as a must-try experience. The pool bar offers reasonably priced drinks, contributing to a relaxing atmosphere. However, some guests noted that the air conditioning in the dining room or bar area was not always working effectively, leading to discomfort.

Location & Accessibility
The resort's central location in North Pattaya is a significant advantage, placing guests near everything they might need. Its most praised feature is its direct proximity to Terminal 21, a major shopping center located just across the road, offering extensive shopping and dining options. While the resort provides a quiet retreat, it is still within walking distance to the beach, typically around a 10-minute stroll, though some reviews suggest the beach might feel further away. Other nearby conveniences include a Lotus shopping center and 7/11 stores. For further exploration, guests can easily access public transportation like Baht Buses or utilize the hotel's shuttle service for local venues. The resort also offers ample and safe parking for guests with vehicles. Despite being close to a busy area, the hotel grounds are consistently described as peaceful, with minimal traffic noise penetrating the interior.

Staff & Service
The staff at the resort consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go above and beyond, remembering preferences and providing excellent service from arrival to departure. The check-in process is generally described as quick and welcoming, with staff assisting with luggage. Specific mentions include the diligent housekeeping team and the efficient egg station attendant at breakfast. However, there are instances of mixed feedback regarding staff interactions; some guests reported unpleasant experiences with certain check-in staff, surly pool bar attendants, or a general lack of smiles compared to typical Thai hospitality. A few reviews also mentioned uncooperative or arrogant responses from reception staff regarding specific requests or issues, such as refusing umbrellas during rain or being dismissive about room problems. Despite these isolated negative comments, the overwhelming sentiment is that the staff are a significant asset to the resort.

Additional Information
A notable characteristic of this resort is its predominant clientele, with a significant majority of guests being German-speaking and often older, creating a distinct atmosphere that some compare to a retirement village. This demographic often leads to a recurring issue with sunbed reservation; despite clear rules against it, many guests reserve sunbeds early in the morning with towels, leading to frustration for others who struggle to find available spots later in the day. Another frequent concern is the hotel's smoking policy, or lack thereof, as smoking is permitted in many outdoor common areas, including patios, restaurants, and around the pool, which can be bothersome for non-smoking guests. The resort is known for hosting special events, with the New Year's Eve show receiving particular acclaim for its spectacular performances and extensive buffet.