Kasa Cadillac Square Detroit

This property stands out for its unbeatable central downtown location, offering guests direct walking access to major sports arenas, entertainment venues, and a wide array of dining options. Its unique appeal lies in providing spacious apartment-style accommodations equipped with full kitchens and in-unit washer/dryers, presenting a comfortable and convenient alternative to traditional hotels. The property is particularly well-suited for sightseers eager to explore the city on foot, sports fans attending games, and families seeking the comforts of home during their travels. While generally praised for its cleanliness and modern aesthetic, some guests noted occasional maintenance issues. To ensure a smooth stay, it is advisable to confirm all entry codes prior to arrival, as the self-check-in process can sometimes be challenging, and be aware that street noise can be noticeable, particularly on weekends.

Facilities & Amenities
Guests consistently appreciate the comprehensive full kitchen setups, which include a toaster, coffee pot, and often a full-size oven, dishwasher, and refrigerator, making self-catering convenient. The presence of an in-unit washer and dryer is a highly valued amenity, allowing guests to pack lighter and refresh their clothes during longer stays. However, feedback on seating arrangements is mixed, with many noting a lack of comfortable options like a sofa, often finding only a small bistro table and limited chairs. Entertainment is primarily via Roku, requiring guests to use their own streaming service logins, which some found inconvenient due to the absence of traditional cable. While Wi-Fi is generally accessible, some reported issues with streaming. The bathroom facilities are often described as beautiful and well-lit, though some units experienced issues such as slow-draining sinks, low shower water pressure, or a lack of grab bars and exhaust fan.

Cleanliness & Room Comfort
The cleanliness of the rooms is frequently highlighted, with many guests describing them as spotless and modern. However, some reviews mentioned instances of dirty floors, stained upholstery, or mold in the shower, suggesting inconsistency. Feedback on bed comfort is notably mixed; while some guests found the beds comfortable, a significant number reported uncomfortable mattresses, small beds, or noisy beds that creaked with movement. Noise levels are a recurring theme; many guests experienced street noise from outside, especially on weekends, and some noted thin walls or ceilings leading to disturbances from neighbors. A common complaint is the lack of effective blackout curtains or blinds, allowing significant light intrusion from the street at night and early morning. While AC generally functions well, some units struggled to cool adequately, and some guests noted cold floors despite heating. Issues with insufficient kitchen supplies, linens, and towels were also reported, alongside various maintenance issues like broken furniture or appliances.

Dining & Food Quality
Guests appreciate the convenience of the full kitchen in each unit, which facilitates self-catering and reduces the need to dine out for every meal. The kitchens are generally well-equipped with appliances and basic utensils, allowing guests to prepare their own food. While the property does not offer breakfast service or room service, its central location provides easy access to a wide array of nearby restaurants and coffee shops. Many guests found the 7-Eleven located within the building particularly convenient for quick snacks, beverages, and even hot food items. Additionally, the proximity to grocery stores like City Market allows guests to easily stock their kitchens. This setup is ideal for those who prefer the flexibility of preparing their own meals or exploring the diverse local dining scene rather than relying on on-site hotel dining options.

Location & Accessibility
The property's central location in downtown is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions. It is highly walkable to major sports arenas like Little Caesar's Arena, Comerica Park, and Ford Field, as well as various entertainment venues, restaurants, and coffee shops. Guests also found it convenient for accessing public transportation and the People Mover. While there is no on-site parking, several parking garages are available nearby, though costs can vary, especially during events, and some are cash-only. Street parking is also an option, typically with time limits. Some guests expressed concerns about the surrounding area at night, mentioning the presence of panhandlers or loud crowds, which could be off-putting for some, particularly families, though security personnel are often present.

Staff & Service
The property primarily operates with a contactless check-in and self-check-in process, which many guests found efficient and convenient. However, some experienced initial difficulties with the building's door code or keypad, occasionally requiring assistance from the on-site security staff, who are generally described as friendly staff and helpful. Guest feedback on the overall customer service responsiveness is mixed; while some found the support team responsive via chat for inquiries or maintenance requests like issues with hot water or supplies, others reported slow or unhelpful responses to specific needs, such as requests for more coffee or toilet paper. Requests for early check-in or late check-out are typically not accommodated or incur additional fees, which some guests found frustrating compared to traditional hotel policies.

Additional Information
Guests should be aware that the property operates with a unique communication system, primarily through an app or chat function, which some found less intuitive than direct interaction, especially for first-time visitors needing immediate assistance with entry codes. While not explicitly stated as a destination fee, some guests noted being "nickel and dimed" for services that might be included in a standard hotel stay, such as early or late check-out. The property offers luggage storage options, which is a convenient feature for guests arriving before check-in or departing after check-out, though its accessibility instructions could be clearer. Some units are equipped with a white noise machine, a thoughtful amenity to help mitigate potential city sounds. The property's location near a dog park suggests a potentially pet-friendly policy, though specific details should be confirmed.