Sandman Signature Toronto Airport Hotel

The hotel is a popular choice for its convenient location near Pearson Airport, offering an efficient shuttle service, and the notable presence of an on-site Moxies restaurant. Guests frequently highlight the spacious rooms and comfortable beds as key features, contributing to a pleasant stay. It is particularly well-suited for airport travelers seeking a seamless layover experience or quick access to flights, business travelers attending conferences or on work trips due to its well-equipped rooms and convenient amenities, and families who appreciate the larger room sizes and on-site dining options. Couples also find it a suitable option for convenient getaways. To enhance your stay, it is advisable to confirm shuttle pick-up procedures upon arrival and consider requesting a room away from high-traffic areas like elevators or ice machines for a quieter experience.

Facilities & Amenities
The hotel offers a highly valued airport shuttle service, frequently praised for its efficiency, though some guests reported extended wait times or communication issues. Many rooms feature a convenient kitchenette, equipped with a fridge, microwave, dishes, and cutlery, which is a significant advantage for longer stays or for preparing light meals. The fitness center is noted as well-equipped, providing guests with exercise options. While the pool and hot tub are available, they are often described as small, and some guests encountered issues with their functionality or cleanliness, with a lack of dedicated changing rooms. Wi-Fi is generally reliable, but occasional connectivity problems were mentioned. A small Starbucks is located in the lobby for quick coffee needs, and some rooms boast a balcony offering views. Guests also noted the presence of ice machines and vending machines on various floors.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the spacious and well-appointed rooms, often featuring separate living areas in suites. The beds are consistently highlighted as comfortable, complemented by high-quality pillows and linens, ensuring a restful sleep. However, opinions on cleanliness are mixed; while many found their rooms clean and spotless, a notable number of reviews reported issues such as hair, dust, stains on various surfaces, and general grime, suggesting inconsistency in housekeeping standards. Bathroom conditions also vary, with some being modern and clean, while others were described as outdated or having issues like low water pressure or non-functional fixtures. Noise levels received mixed comments, with some rooms being quiet, but others experiencing disturbances from hallway noise, slamming doors, or AC/heating units.

Dining & Food Quality
The on-site Moxies restaurant is a significant draw, frequently lauded for its convenience, delicious food, and lively atmosphere, making it a popular choice for both dinner and late-night dining. Many guests appreciate the option for room service directly from Moxies, which is often described as prompt and high-quality. Feedback on breakfast is varied; while some found early options available, others noted that breakfast was not included in their stay or that the on-site facilities were limited, with some finding the cost to be high. Vouchers were occasionally provided, though they might not cover the full expense. A small Starbucks in the lobby offers quick coffee solutions. For those seeking alternatives, other dining establishments are within walking distance, providing additional choices beyond the hotel's offerings.

Location & Accessibility
The hotel's primary advantage is its close proximity to Pearson Airport, making it an ideal choice for travelers with early flights or layovers. A complimentary and frequent airport shuttle service is a major convenience, though some guests experienced delays or communication challenges with pick-ups. The location also provides easy access to the UP Express train, allowing guests to reach downtown Toronto efficiently. However, the immediate surrounding area is described as lacking diverse shopping or dining options beyond the hotel's offerings, making guests somewhat reliant on the shuttle or other transport for city exploration. On-site parking is available, but it typically incurs an additional fee, and some guests expressed concerns regarding parking lot security.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, particularly at the front desk. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, contributing to a positive initial impression. While many found housekeeping staff to be efficient and thorough, some reviews noted inconsistencies in daily service or unaddressed room issues. Feedback on shuttle drivers was mixed, with some being highly praised for their professionalism, while others were perceived as less helpful. Overall, the staff's commitment to providing a welcoming and accommodating experience is a recurring theme, with many guests highlighting specific instances of exceptional service in resolving concerns or assisting with travel logistics.

Additional Information
The hotel is currently undergoing renovations, which some guests noted could impact their stay with occasional noise or temporary changes to facilities like elevators, though these are expected to enhance the overall experience upon completion. A recurring minor point of feedback is the absence of complimentary bottled water in the rooms, which some guests found inconvenient, preferring to have it readily available. While the hotel generally maintains a no smoking policy, some guests reported instances of policy violations. There were also specific concerns raised regarding the suitability of accessible rooms for guests with disabilities, suggesting a need for clearer information or improvements in this area to better meet diverse needs. Additionally, some guests experienced issues with key cards frequently deactivating, requiring multiple trips to the front desk for re-activation.