Radisson Blu Hotel, Zurich Airport

This hotel is highly regarded for its unbeatable location directly connected to the Zurich Airport terminal, making it an ideal choice for layover travelers, those with early departures, and business travelers seeking convenience. Its modern design, quiet rooms, and comfortable accommodations are frequently highlighted by guests. The hotel also caters well to families due to its spacious rooms and easy access to the airport. While the direct airport access is a signature feature, guests should be aware of ongoing construction work around the airport that can occasionally complicate navigation to the hotel. For a more restful stay, some guests recommend requesting an outward-facing room to avoid potential lobby noise.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience and comfort. The lobby bar is frequently praised for its beautiful ambiance and comfortable setting, though some guests noted slow or inattentive service at times. A fitness center is available, described as small but sufficient for basic workouts, and it includes saunas for relaxation, although some guests reported these were not always operational. In-room coffee machines and kettles are appreciated amenities, though some rooms were found to be missing these or other expected items like robes and slippers. While the hotel boasts free Wi-Fi, several guests experienced issues with poor connectivity, dead spots, and non-functional TVs or Chromecast systems. A unique feature is the presence of a robot butler, adding a modern touch to guest services.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many praising the well-maintained and clean rooms. The beds are often described as comfortable, ensuring a restful night's sleep, though some found the pillows to be uncomfortable or lacking support. Room sizes vary, with many guests finding them spacious and well-suited for families, while a few felt they were small or lacked sufficient storage. Most guests reported the rooms to be quiet and soundproofed, providing a peaceful environment despite the airport location. However, some experienced issues with noise levels from hallways or the surrounding area. The bathrooms are generally clean and spacious, but some reviews mentioned issues with shower heads, toilet flushing, water splashing from the bathtub, or a lack of hooks for towels. A recurring concern was the air conditioning, which many found to be weak or ineffective, leading to rooms being uncomfortably hot and stuffy.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is often described as excellent, offering a good variety of options, though some guests found it to be quite expensive for the selection provided and noted that it starts too late for very early flights. The Filini Restaurant and bar food are generally well-regarded, with guests enjoying the quality of dishes like pizza. However, some found the restaurant menu to be limited or overpriced, and a few experienced rushed service. A thoughtful touch for guests with early departures is the provision of free hot croissants and coffee in the lobby. Room service, however, was noted by some to have limited options and average food quality, with late-night food and drink access being a challenge.

Location & Accessibility
The hotel's central location directly connected to the Zurich Airport terminal is its most significant advantage, allowing guests to walk to check-in counters and the train station within minutes. This provides exceptionally easy access to both flights and downtown Zurich. However, recent construction work at the airport has made navigating to the hotel more challenging for some, with confusing signage and detours that sometimes require guests to go outside. While parking is available, it is noted as being expensive, and some guests reported issues with the parking system recognizing pre-payments. Despite these minor navigation challenges, the convenience of being able to walk directly into the terminal remains a major draw for most visitors.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlighted the quick check-in process and the staff's willingness to accommodate requests. However, feedback on service is mixed in some areas; while many experienced excellent service, others reported issues such as long queues at reception, unresponsive service phones, and a lack of flexibility regarding early check-in or late check-out. Some guests also noted inconsistencies with housekeeping, such as rooms not being refreshed or missing towels. Bar staff were often commended for their attentiveness, but some reviews mentioned slow service or instances of staff being overwhelmed or unhelpful. Overall, the hotel strives for good service, but there are areas where consistency could be improved.

Additional Information
Beyond the standard amenities, the hotel offers a pet-friendly policy, accommodating guests traveling with animals. For those needing a quick refresh without a full stay, the hotel provides a shower-only option for a fee, though some guests found the facilities for this service to be below expectations. The hotel's cancellation policy was a point of contention for some, with guests reporting inflexibility and difficulty in receiving refunds, even under extenuating circumstances, which contrasted with experiences at other hotels. Some guests also noted receiving excessive spam emails from the hotel leading up to their stay.