Palm Inn Hotel

The hotel is widely praised for its exceptional staff and outstanding value for money, making it a memorable choice for many travelers. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. The overall atmosphere is often described as quiet and enjoyable. It is well-suited for work and vacation trips, couples seeking a pleasant stay, families looking for a comfortable base, and solo travelers appreciating the friendly environment. Sightseers will also find it convenient for exploring the area. To ensure a smooth experience, guests should clarify Wi-Fi availability in rooms upon arrival and consider booking excursions directly through the hotel for convenience.

Facilities & Amenities
The hotel offers a rooftop pool and a rooftop bar, providing a pleasant area for relaxation, though some guests noted the pool water could be cold and the area windy, especially in cooler months. An elevator is available for convenience. While free Wi-Fi is provided in the lobby, many guests found it to be slow and unreliable, leading to a common gathering of guests in the lobby area. Accessing Wi-Fi in rooms typically incurs an additional, often expensive, fee, and the signal can still be poor. The hotel also provides 24/7 security, contributing to a sense of safety for guests.

Cleanliness & Room Comfort
Rooms are generally described as clean and comfortable, with many guests praising the good beds and spacious rooms. The bathrooms are also frequently mentioned as being good. However, some guests reported significant issues, including noise from adjacent rooms or nearby clubs, a loose sliding window causing disturbance, occasional fuel smells, and noisy minibars. A recurring complaint is that bathrooms can become completely flooded after showering. Some rooms have also been reported to have ants. Guests noted a lack of shampoo or shower gel and inconsistent room cleaning unless specifically requested. Rooms are equipped with effective air conditioning and a small refrigerator.

Dining & Food Quality
Breakfast is included and generally described as good and varied by most guests, featuring options like omelets, salads, and bread. However, some guests found the breakfast to be awful or limited, noting a lack of fresh whole fruit and warm coffee or juice, with boiled eggs sometimes requiring a specific request. Dinner is available as a buffet and is often praised for its variety and tasty high-quality meals. In contrast, room service food is generally not recommended, with several guests finding it to be of very low quality and not worth the cost.

Location & Accessibility
The hotel is described as having a good location, being near the city center and within a 7-minute walk to town, making taxis unnecessary for many excursions. It is also conveniently located about 10 km from the airport, with the InDrive app recommended for transfers. While some reviews mention being 300m from the beach, many guests report that the nearby beach is difficult to reach, protected by a fence, or requires a paid entrance fee to other hotels, with some finding these beaches unsuitable or shallow. The area is generally considered quiet and close to shops and ATMs.

Staff & Service
The staff consistently receives high praise for being friendly, caring, helpful, and professional. Many guests highlight their willingness to assist with various requests, including room changes for better views and booking tours at reasonable prices. Housekeeping is noted for being great, with special thanks given for efficient laundry service. The check-in process is generally smooth and quick, though one guest reported a long wait. Overall, the staff's dedication to providing excellent service and making guests feel at home is a recurring theme. Some guests noted communication challenges due to staff having difficulty with English.

Additional Information
Guests should be aware of certain hotel policies, such as the limited provision of free drinking water, often only one bottle for the entire stay, forcing guests to purchase more. There are also inconsistencies regarding late check-out fees, with different prices quoted to guests. The hotel offers convenient excursion booking services, arranging transfers and meals for tours. Some guests appreciate the 24/7 security presence, contributing to a sense of safety. The hotel is generally considered an economy stay offering good value for money, though some find it to be older and worn.