Olivia Palm Hotel

The rooftop pool with its stunning views of the sea and castle is a signature feature, offering a unique and memorable experience for guests. This hotel is consistently praised for its excellent location, placing visitors within easy reach of the city center and harbor, making it an ideal choice for sightseers and those looking to explore on foot. The friendly and helpful staff are frequently highlighted for their attentive service, contributing significantly to a positive stay. Guests also rave about the fantastic breakfast, noting its wide selection and quality. The spacious and clean rooms further enhance the comfort of the stay. Couples will appreciate the romantic sea views available from some rooms, while families can benefit from the generous room sizes. To ensure a comfortable stay, guests should note that in-room tea and coffee facilities are not standard, so bringing a travel kettle is a practical tip. Additionally, while sea view rooms are highly sought after, their availability can sometimes be inconsistent.

Facilities & Amenities
The hotel features a popular rooftop pool that offers impressive views, though some guests noted it might be closed during off-peak seasons or could benefit from more consistent cleaning and maintenance around the area. While free Wi-Fi is available, its performance can be inconsistent, with some guests experiencing slow speeds or unreliable connections within their rooms. For relaxation, the hotel provides a spa in the basement, offering services such as a hammam, sauna, steam room, and massage treatments, with a discount for guests. A 24-hour bar is on-site, though opinions on its pricing vary. A delightful ice cream parlor is located on the ground floor, serving freshly made treats. An elevator is available for easy access to all floors. A recurring point of feedback is the absence of kettles or tea and coffee making facilities in the rooms, which many guests found inconvenient.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and notably spacious, providing ample room for comfort. The beds are largely described as comfortable, though a few guests reported them to be firm or lumpy, impacting sleep quality. Bathrooms are typically large with good showers, but some reviews indicate a need for renovation in certain areas, with occasional issues like broken faucets or wet floors. Noise can be a concern, with some guests mentioning disturbances from noisy neighbors or sounds from the corridor. Many rooms feature a small balcony with seating, offering a pleasant space, though views from land-facing rooms can be less appealing due to surrounding construction or waste. Sea view rooms are highly recommended for their picturesque outlooks. While air conditioning is generally effective, some units were reported as faulty. Most guests found the linens and towels to be clean, but a few noted them as old or stained.

Dining & Food Quality
The breakfast at the hotel receives overwhelmingly positive feedback, frequently described as amazing, fantastic, and plentiful, offering a wide array of choices. Guests appreciate the extensive buffet style spread, which includes both cold and warm products, with the option for made-to-order omelettes. While the overall selection is praised, some guests noted a lack of variety in certain items over longer stays, and limited vegan options were a point of feedback. The coffee is generally well-regarded, though a few found the machine coffee to be of lower quality. The hotel also has a restaurant that serves meals, but it was often observed to be quiet or empty in the evenings. The bar is available for drinks, though some guests found the prices to be on the higher side. The on-site ice cream parlor is a popular addition, serving delicious, freshly made ice creams.

Location & Accessibility
The hotel boasts an excellent central location, consistently highlighted by guests as a major advantage. It is conveniently situated within easy walking distance of the city center, the harbor, and the Kyrenia Castle, making it ideal for exploring local attractions on foot. Public transportation links, such as the bus station, are also readily accessible. While parking is available and free for guests, it is often described as limited and can be challenging, with some spaces being used by local residents or being in less-than-ideal conditions due to nearby waste. The immediate surrounding area received mixed comments; while the hotel itself is well-maintained, some guests noted the presence of rubbish, builders' waste, or a faint cat smell in the vicinity outside the hotel, which detracted slightly from the overall impression.

Staff & Service
The staff at the hotel consistently receive high praise, with guests frequently describing them as exceptionally friendly, helpful, and attentive. Their willingness to assist in various languages and their overall pleasant demeanor significantly contribute to a positive guest experience. The check-in and check-out process is generally reported as easy and efficient. Housekeeping is noted for daily room cleaning and towel refreshing, though some guests occasionally had to request additional towels. While the vast majority of feedback on service is positive, a small number of guests reported difficulties with problem resolution or encountered less satisfactory interactions when attempting to address specific issues, particularly concerning booking discrepancies or room allocations. However, the general consensus highlights the staff's dedication to providing excellent service and making guests feel welcome.

Additional Information
A notable recurring issue mentioned by some guests pertains to payment discrepancies, where the price displayed during booking in Euros differed significantly from the amount charged in local currency at the hotel, often at an unfavorable exchange rate. This led to frustration and perceived overcharging for a minority of guests. It is a hotel policy not to provide kettles or tea/coffee facilities in the rooms, a point frequently raised by visitors. While Wi-Fi is available, its reliability can be inconsistent, with some guests experiencing poor signal or complete outages in their rooms. Guests should also be aware that the rooftop pool may be closed during the off-season, limiting access to this amenity. Furthermore, some guests encountered challenges with room allocation, specifically regarding pre-booked sea view rooms, which were not always immediately available upon arrival, requiring negotiation or changes.