Naturhotel Wieserhof

This hotel is celebrated for its breathtaking panoramic views of the Dolomites and its serene natural setting, offering a truly memorable escape into the mountains. Its unique charm and tranquil atmosphere make it an ideal retreat for nature lovers, hikers, and couples seeking peace and relaxation. Families also find it appealing due to dedicated play areas and a welcoming environment. A standout feature is its highly praised pet-friendly policy, making it a perfect choice for pet owners who wish to travel with their companions. Guests consistently highlight the friendly and attentive staff, contributing to a warm and welcoming stay. To make the most of your visit, guests strongly recommend utilizing the complimentary Ritten Card, which provides free access to local public transport and various attractions, allowing for exploration without needing a car. Additionally, be prepared for winding mountain roads when approaching the hotel, especially if arriving after dark.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and enjoyment. Many guests appreciate the spacious garden and outdoor areas, which provide a tranquil setting to relax and enjoy the stunning mountain views. For families, a dedicated children's play area and various game rooms are available, offering ample space for entertainment. A spa area, including a sauna and Turkish bath, is accessible for an additional fee, though some guests noted issues with cleanliness or amenities like towels and water not always being readily available. Wi-Fi is provided throughout the property and is generally sufficient for browsing and streaming. While some booking sites may mention a swimming pool, guests clarify that the hotel does not have one on-site, instead offering access to a municipal pool nearby. It is important to note that the main building does not have an elevator, which could be a consideration for guests with mobility challenges. A covered motorbike shelter is a welcome amenity for those traveling on two wheels.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied among guests. While many describe their rooms as generally clean, cozy, and functional, some reviews highlight significant concerns, including reports of hair (both human and animal), stained sheets and towels, and mold in bathrooms. The overall room condition is frequently noted as dated and in need of renovation, with some describing the decor as reminiscent of the 1970s. Bed comfort also receives mixed reviews; some found the beds comfortable and conducive to a good night's sleep, while others experienced hard mattresses or creaky beds leading to discomfort. Room sizes vary, with some guests finding their accommodations small, particularly single rooms or attic rooms with sloped ceilings. Issues with heating were reported by some during colder months, with rooms being cold or heating turned off at night. While the hotel's secluded location generally ensures quiet surroundings, a few guests mentioned thin walls leading to noise from neighboring rooms. Some rooms offer breathtaking views, enhancing the stay.

Dining & Food Quality
Dining at the hotel primarily consists of buffet-style breakfast and dinner, with feedback varying among guests. The breakfast generally receives high praise for its variety and abundance, offering a wide selection of sweet and savory options, including homemade cakes and local products. Guests appreciate the availability of lactose-free and gluten-free alternatives, catering to dietary needs. However, some minor criticisms include occasional queues at the coffee machine and a perceived lack of fresh bread or pastry variety. Dinner is also served buffet-style, with many guests finding the food good, varied, and offering excellent value, featuring multiple courses, sides, and desserts. Conversely, a notable number of reviews describe the dinner quality as subpar, repetitive, often cold, or lacking in local typical dishes, with some comparing it to "hospital food." Guests should be aware that drinks, including water, are typically not included in half-board packages and can be expensive. The restaurant is located in a separate building, requiring a short walk outdoors.

Location & Accessibility
The hotel boasts an exceptional location, offering stunning panoramic views of the Dolomites, including the Sciliar and Catinaccio mountains, and is deeply immersed in a peaceful natural setting. This secluded environment is highly praised for its tranquility, making it an ideal retreat. However, guests frequently note that the roads leading to the hotel are winding, narrow, and uphill, which can be challenging, particularly in adverse weather conditions or for those unfamiliar with mountain driving. Despite its isolated feel, the hotel is strategically positioned for exploring the region. It is well-connected to Bolzano and other areas via public transport, with the complimentary Ritten Card being a significant advantage, allowing guests free access to buses, the local train, and the cable car, enabling them to leave their vehicles behind. Spacious parking is available on-site, including a covered area for motorbikes. While not directly adjacent to ski lifts, the location is excellent for hiking and enjoying the surrounding nature.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, being a significant highlight of many stays. Reviewers frequently describe the team as exceptionally friendly, helpful, attentive, and welcoming, contributing to a warm and familiar atmosphere. The reception staff is particularly commended for their professionalism and willingness to accommodate requests, such as room changes or assisting with late arrivals. Restaurant staff are noted for their kindness and dedication, ensuring a pleasant dining experience. The cleaning staff is also recognized for their diligence and courteousness in maintaining room cleanliness. Guests appreciate the hotel's pet-friendly service, with staff genuinely welcoming animal companions. While the vast majority of feedback is positive, a very small number of guests reported isolated instances of staff being perceived as distant or unhelpful in specific situations. Overall, the team's commitment to providing a positive guest experience is a recurring theme, making visitors feel well-cared for throughout their stay.

Additional Information
Guests planning a stay should be aware of a few additional details to enhance their experience. The hotel is noted for its family-run atmosphere, which many guests feel contributes to its welcoming and personal charm. For those considering a winter visit, particularly around the holidays, the New Year's Eve celebrations are highlighted as a memorable and well-organized event with lively entertainment. It is important to note that the hotel operates a cash-only policy for certain transactions, which some guests found inconvenient. Additionally, there is no night porter on duty, a point raised by some for safety and convenience. Guests seeking specific recreational activities might find a dedicated yoga area and available bikes for exploring the surroundings. While the hotel offers a refreshing mountain climate, it is worth noting that air conditioning is not available in the rooms. For those interested in equestrian activities, the presence of horses on the property adds a unique touch to the rural setting.