Mountains Hotel

The hotel is highly regarded for its central location and the appeal of its wellness area, particularly the outdoor pool which offers stunning mountain views. It is an excellent choice for couples seeking a relaxing getaway, families looking for convenient access to activities, and skiers or hikers due to its proximity to trails and slopes. Guests frequently commend the quality of the breakfast buffet and the modern design of some of the rooms. To ensure the best experience, it is advisable to confirm the type of room booked, as the hotel is undergoing phased renovations, and to manage expectations regarding dinner service and the maintenance of certain spa facilities.

Facilities & Amenities
The hotel offers a wellness area that, while having great potential, receives mixed feedback regarding its maintenance and functionality. The fitness center is consistently praised for being well-equipped and modern. The outdoor pool provides beautiful views, though some guests found its water temperature too cool, and the indoor pool is noted as being somewhat dated. Whirlpools are available, but several reviews mention them being out of order or having cold water. The sauna and steam bath are present, but some guests reported issues with their temperature or cleanliness, and a lack of amenities like water or towels. Parking is available in an underground garage, but spaces are limited and can be chaotic, sometimes requiring guests to use external parking.

Cleanliness & Room Comfort
The feedback on room quality and cleanliness is varied, reflecting the hotel's ongoing renovation. Some guests enjoyed modern, spacious rooms with comfortable beds and appealing designs, often highlighting good views. However, other reviews describe rooms as old, run-down, or not matching online pictures, with some noting shabby renovation work. Cleanliness is inconsistent, with reports of hair in beds and bathrooms, uncleaned surfaces, and empty soap dispensers not being refilled. Noise levels from outside, such as the ice rink or pool parties, and from adjacent rooms due to thin walls, were a concern for some. In-room amenities like kettles or water bottles are often not provided.

Dining & Food Quality
The breakfast buffet is a consistent highlight for many guests, praised for its variety, freshness, and quality, including options like an omelette station and a good selection of bread and coffee. However, some guests noted issues with dishes not being refilled promptly or food being served cold, and a lack of clear labeling for items. Dinner, particularly for those on half-board, receives more mixed to negative feedback. While some found it tasty and varied, many described it as expensive for the quality offered, often feeling canteen-like with cold food and limited choices, especially for vegetarians. Service during dinner was sometimes reported as disorganized and slow due to understaffing.

Location & Accessibility
The hotel's central location is widely celebrated as one of its strongest assets. Guests appreciate its easy walking distance to the town center, where numerous shops, restaurants, and attractions are found. Its proximity to ski slopes and cross-country trails makes it particularly convenient for winter sports enthusiasts, while hiking trails are also easily accessible directly from the hotel. The availability of parking, including an underground garage, is a plus, though many reviews indicate that spaces are limited and can be challenging to secure, especially during busy periods, sometimes requiring guests to use alternative parking facilities.

Staff & Service
The staff generally receives praise for being friendly and helpful, with many guests highlighting their efforts to be accommodating and attentive. However, some reviews point to challenges such as understaffing and language barriers, particularly with German, which occasionally led to communication difficulties or slower service. While check-in is typically described as efficient, some guests experienced disorganization, especially concerning restaurant service, where staff sometimes appeared overwhelmed. Despite these challenges, the overall sentiment is that the staff are well-meaning and strive to provide a positive experience, even when facing operational constraints.

Additional Information
The hotel is undergoing phased renovations, which means the quality and modernity of rooms can vary significantly depending on the specific unit assigned. Guests should be aware of the pet-friendly policy, which includes a notable daily fee for pets, though no specific amenities for animals are provided. Some reviews mention issues with booking accuracy upon arrival, leading to initial room discrepancies. The wellness area has specific operating hours, and some guests noted that certain features, like whirlpool jets or sauna temperatures, were not consistently functional or maintained during their stay.