Hotel Zum Stern

This hotel is highly regarded for its exceptional culinary offerings and extensive wellness facilities, providing a memorable stay for many guests. Its convenient ski bus access directly outside the entrance makes it an ideal choice for skiers looking to easily reach the slopes. The spacious and comfortable accommodations, coupled with a generally attentive staff, contribute to a relaxing atmosphere. Families appreciate the dedicated amenities and welcoming environment, while couples can enjoy the serene spa and delicious dining. For those traveling with pets, the hotel is notably dog-friendly. To enhance your experience, consider utilizing the efficient ski bus system for seamless travel to the ski areas and be aware of the daily parking fee.

Facilities & Amenities
The hotel boasts a comprehensive wellness area that is a significant highlight for many visitors, featuring a panoramic pool with mountain views, various saunas (Finnish, bio), steam baths (sole, herbal), and an infrared cabin. Guests also appreciate the tranquil relaxation room equipped with waterbeds. While the main pool is generally enjoyed, some guests found its temperature to be too cool for extended relaxation, and the whirlpool is integrated into the same basin. The hotel provides a well-equipped ski room with boot drying facilities, and a dedicated children's playroom is available. Most guests found the Wi-Fi to be adequate, though some noted it could be inconsistent or poor in certain areas.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness and spaciousness of the rooms, often describing them as modern, well-appointed, and comfortable. Many rooms feature a balcony offering beautiful mountain views, enhancing the overall experience. The beds are frequently highlighted for their comfort, ensuring a restful night's sleep. While the bathrooms are generally well-maintained and often newly renovated, some guests noted the absence of a small sink in the separate toilet area. A few reviews mentioned that rooms are cleaned every other day, though daily cleaning can be requested. Some guests experienced issues with noise levels from adjacent rooms, indicating some soundproofing limitations.

Dining & Food Quality
The food quality is a major draw for many guests, with the half-board option receiving high praise. Breakfast offers a wide and varied selection, including fresh pastries, cold cuts, cheeses, fruits, and a coffee machine with various options. The afternoon snack (Jause) is a welcome inclusion, typically featuring soup, cold meats, cheeses, and cakes, though some found the cake selection repetitive. Dinner is often a multi-course menu with choices for the main dish, consistently described as delicious and high-quality. Most guests appreciate the assigned tables for the duration of their stay. However, some guests noted that drinks, including tap water and coffee, are charged separately during dinner, and some found the warm breakfast items to be cold or the buffet not consistently refilled.

Location & Accessibility
The hotel's location is highly convenient, particularly for skiers, with a ski bus stop directly in front of the hotel. The bus provides frequent and quick access (5-15 minutes) to the Angertal ski area and the Bad Hofgastein ski lift station, from where connections to other ski areas are available. While the hotel is situated on the outskirts, offering a quiet environment, walking to the town center takes approximately 30 minutes, and taxis can be limited. Parking is available on-site, though a daily fee is charged, which some guests found surprising or inconvenient.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and the staff's willingness to go above and beyond to assist with requests, from providing local recommendations to accommodating specific needs like gluten intolerance or children's meal preferences. The check-in process is generally smooth, and many guests felt well-cared for throughout their stay. However, some guests noted occasional instances of slow service, particularly during busy dining times, and a few mentioned that some staff members had limited English proficiency, though this did not significantly detract from the overall positive experience.

Additional Information
Guests should be aware that the minibar in the rooms is often empty upon arrival and may not be restocked. There is generally no kettle or coffee machine provided in the rooms, which some guests missed. While the hotel is pet-friendly, finding suitable outdoor areas for pets nearby can be challenging. Some guests experienced issues with the adult-only wellness area not being consistently enforced. There were also isolated reports of issues with the safe in the room not working and concerns regarding the frequency of room cleaning.