Xoria Deluxe

The hotel's spa and wellness services are a consistent highlight, offering exceptional massages and traditional Turkish baths that leave guests feeling relaxed and rejuvenated. While advertised as a five-star property, many guests feel the hotel falls short of this rating, often describing it as a 3 or 3.5-star experience. The entertainment staff receives widespread praise for their engaging activities and lively evening shows, creating a vibrant atmosphere. However, the food quality and variety in the main restaurant frequently draw criticism for being repetitive and bland. The hotel's remote location and constant noise from a nearby highway are also significant recurring issues. The hotel is particularly well-suited for families with children due to its dedicated kids' activities and water slides, and for young partygoers who enjoy lively music and organized disco tours. Couples seeking relaxation can find solace in the highly-rated spa services. Guests are advised to manage their expectations regarding the hotel's star rating and be prepared for a long transfer from the airport. Bringing swim shoes is recommended for the pebbly beach, and requesting a room away from the highway might mitigate noise concerns.

Facilities & Amenities
The hotel's spa is consistently praised for its Turkish bath and various massage treatments, described as professional, relaxing, and offering a friendly atmosphere. Many guests highlight the quality of the services and the expertise of the therapists. The hotel features a large pool area with water slides that are popular, especially with families. However, some guests note that the main pool can become overcrowded, leading to difficulties in finding available sunbeds, which are sometimes reserved early in the morning. Concerns have also been raised about the condition of the pool tiles, with reports of black mold and broken grates. There is also a quieter relax pool for those seeking a more tranquil experience. The fitness center is generally described as small, poorly lit, and equipped with unserviced machines. Wi-Fi connectivity is a significant issue, often only working well in the lobby and not in guest rooms. The elevators are frequently criticized for being slow and occasionally giving incorrect floor numbers.

Cleanliness & Room Comfort
Most guests find the rooms to be clean, tidy, and spacious, often featuring a modern decor and ample storage. Some rooms offer a sea view, though a few guests found these views to be partial or disappointing. While many appreciate the constant work of the cleaners and the daily high standard of room cleaning, a notable number of reviews mention initial cleanliness issues upon arrival, including dirt, glass shards, and even insects like ants and bugs. Some also reported stained bedding and mould in the bathroom. The beds are generally described as comfortable, contributing to a restful stay. However, guests frequently point out the absence of standard amenities such as a kettle, iron, slippers, or bathrobes. Issues with non-functional televisions and inconsistent heating or air conditioning have also been reported. A major concern is the pervasive noise levels from the busy highway and loud music.

Dining & Food Quality
Feedback on food quality is highly mixed. Many guests describe the food as awful, terrible, monotonous, repetitive, and bland, with some noting that vegetables were not fresh or that leftovers were reprocessed. There were also complaints about a lack of seafood and limited fruit options. Conversely, a significant number of guests found the food to be good, varied, enjoyable, and plentiful, with something for everyone, highlighting fresh ingredients and a wide selection. Breakfast is often described as having a good choice, though it can be repetitive daily. Snacks during the day are limited, with ice cream only available for short periods. While waffles with melted chocolate and ice cream are popular, guests often face long queues. The drinks selection is also mixed; some find the spirits watered down and cocktails poor, while others appreciate the good range of cocktails and available beers. A serious recurring issue is reports of guests experiencing sickness bugs, E.coli, and food poisoning, which significantly impacted their stay.

Location & Accessibility
The hotel's location is a major point of contention. Most guests describe it as very isolated and remote, far from local shops, restaurants, and attractions. It sits directly by a motorway, with no promenade or beach walk nearby, making it difficult to explore the surrounding area on foot. The nearest shops are typically a 15-minute walk away, and Alanya town is about 30 minutes away by bus. The transfer from the airport is notably long, often taking between 2.5 to 3 hours. While public transportation is available, taxis can be expensive. The hotel's immediate proximity to the busy highway is a constant source of noise, affecting guest comfort both day and night. Additionally, some guests report being woken early in the morning by prayers from a nearby mosque. The hotel beach is accessible via an underpass, but it is widely criticized for being pebbly and rocky, making it uncomfortable to walk on or swim without swim shoes.

Staff & Service
Feedback on staff and service is highly polarized. Many guests praise the staff as lovely, friendly, helpful, attentive, and professional, particularly highlighting the cleaners, waitresses, and spa personnel. However, a significant number of reviews describe staff as rude, arrogant, unapproachable, unhelpful, and indifferent, especially at the reception and management levels. A recurring issue is the language barrier, with many guests finding it difficult to communicate effectively as few staff members speak English. The check-in process is frequently problematic, with reports of long waits, rooms not being ready, and guests being directed to "annex" rooms before being pressured to pay for upgrades to the main building. The entertainment staff consistently receives high praise for their energy, engaging activities, and lively evening shows, making a positive impact on the guest experience. Similarly, the spa staff are lauded for their professionalism and the quality of their services. Serious concerns about safety and security are raised, including staff entering rooms unannounced and lack of medical supplies.

Additional Information
A common complaint revolves around the hotel's practice of initially assigning guests to annex rooms located in a separate building, often described as inferior, and then requiring an additional payment for an upgrade to the main hotel building. This practice has led to significant frustration and a feeling of being scammed for many arrivals. The hotel's atmosphere is characterized by constant loud music around the pool and even in the restaurant, which some guests find excessive and more suited to a "Club 18-30" vibe rather than a relaxing holiday. Evening entertainment often takes place in a plain conference room or an outdoor annex across the road, which some guests feel lacks atmosphere. Guests are advised to be cautious when booking excursions through hotel representatives, as there are multiple reports of overpricing, misleading information, and attempts to upsell or scam. A serious and alarming concern is the repeated mention of guests contracting severe sickness bugs, including E.coli and Salmonella, during their stay.