Urbana Sathorn

The hotel is particularly noted for its exceptionally spacious apartment-style suites, often featuring a full kitchen and washing machine, providing a home-like environment for guests. This makes it an ideal choice for families seeking ample space and convenience, business travelers needing extended stay amenities, and couples desiring a comfortable and well-equipped base for exploring the city. Guests consistently highlight the excellent value for money offered by these large accommodations, which stand out for their generous size. While the property is recognized for its prime location and generally friendly staff, some areas show signs of age and could benefit from modernization. To enhance your stay, consider requesting a room on a higher floor to potentially mitigate street noise, and be prepared for occasional delays with the elevators, which are a recurring point of feedback regarding their speed and reliability.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Most notably, the rooms are exceptionally spacious, often equipped with a full kitchen including a microwave, stovetop, and refrigerator, along with a washing machine, which is highly appreciated by guests for longer stays. The pool area is a significant draw, featuring a large pool with ample sunchairs and offering impressive city views, often described as a relaxing escape. A gym or fitness center is also available, though some guests suggest its equipment could be updated. Feedback on elevators is mixed; while they provide access to high floors, many guests report frequent issues with their speed, reliability, and occasional breakdowns, leading to long wait times. Free Wi-Fi is provided, though its performance can be inconsistent. Some rooms include a balcony with great views, but smoking is generally prohibited, and some lack seating. The TVs in rooms are often noted as outdated, lacking smart features or streaming capabilities.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing the rooms as clean and spotless, and praising the comfortable beds and spacious layouts. However, a recurring theme is the outdated nature of the rooms and furnishings, with many areas showing significant signs of wear and tear. Specific concerns include dirty carpets and unpleasant odors, mould in bathrooms, and torn towels. Some guests have reported issues with water leakage from washing machines or sinks. While air conditioning is present, its functionality can be inconsistent, with some units being noisy or difficult to regulate, and others not cooling effectively. A frequent complaint pertains to the hot water supply in showers, which can be unreliable, taking a long time to heat up or providing inconsistent temperatures. Noise levels from the busy street outside are a common issue, impacting sleep for some guests, and thin insulation can allow sounds from neighboring rooms. Additionally, some guests note a lack of basic bathroom amenities like toothbrushes or tissues.

Dining & Food Quality
The hotel offers a breakfast buffet that receives mixed reviews from guests. Many appreciate the variety of options, catering to both Western and Asian tastes with fresh choices, and highlight the convenience of an egg station and a coffee machine. However, some guests find the breakfast offerings to be limited, mediocre, or not particularly tasty, with occasional reports of cold or congealed hot items. The restaurant itself is noted by some as closing early, and the food quality for evening meals is not consistently praised. The pool bar is frequently mentioned, but often for its overpriced drinks, with guests expressing frustration over not being allowed to bring their own beverages to the pool area. While the service at the breakfast area is often commended for its friendliness and attentiveness, the overall dining experience outside of breakfast can be inconsistent, with some guests opting to dine elsewhere due to cost or limited appeal.

Location & Accessibility
The hotel boasts a highly praised central location, making it a convenient base for exploring the city. Guests appreciate its proximity to popular areas like Patpong night markets, Silom, and Sathorn, with many restaurants, cafes, and street food stalls within easy walking distance. It is also well-situated near public transportation, including the BTS (Chong Nonsi, Sala Daeng) and MRT (Lumphini) stations, though some guests note that the walk to these stations can be around 10 minutes or more, suggesting a taxi or motorbike for quicker access. The hotel's position on a main street (Sathorn Road) ensures easy access for taxis, but this also contributes to the significant street noise experienced by some guests. While parking is available, some reviews suggest the area could benefit from renovation. Overall, the location is considered a major advantage for both leisure and business travelers due to its accessibility to key attractions and transport links.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlight the professional and welcoming demeanor of the front desk, bellboys, and housekeeping teams. The check-in process is generally described as smooth and efficient. However, there are notable areas of concern regarding specific service interactions. A significant number of guests report issues with the deposit policy, citing difficulties in receiving refunds, being treated as liars when reporting missing items, or being charged for minor damages. Some guests also experienced communication challenges due to staff's limited English proficiency. Instances of slow repair service, unfulfilled room make-up requests, and high charges for services like laundry or extra items have also been reported. Despite these specific service failures, the overall sentiment towards the staff's general disposition and willingness to assist remains largely positive.

Additional Information
A frequently discussed aspect of staying at the hotel is the cash deposit policy required upon check-in, which has caused considerable frustration for many guests due to delays or difficulties in receiving refunds after check-out. This policy is often perceived as inconvenient and has led to negative experiences for some. Another important detail is the strict no-smoking policy on balconies, with a substantial fine imposed for violations, which guests should be aware of. The laundry service provided by the hotel is noted for being exceptionally expensive, leading many guests to utilize the in-room washing machines instead. Furthermore, the hotel is widely described as being older and in need of significant renovation or modernization, with many areas showing signs of age and wear. Guests should also anticipate potential issues with the key card system, which frequently malfunctions, requiring multiple trips to the reception for reactivation.