The Westin Southfield Detroit

This hotel is frequently praised for its comfortable beds and the exceptional service provided by its attentive restaurant staff, making it a popular choice for many guests. Its convenient location also positions it as an ideal base for business travelers attending events or working in the area, as well as for event attendees utilizing the hotel's large conference facilities. While many appreciate the hotel's overall cleanliness and the spaciousness of the rooms, some guests have noted that certain areas and rooms appear dated. To ensure the best experience, it is advisable to confirm room condition upon arrival and be aware of potential additional costs for parking, which is a recurring point of feedback.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. The fitness center is generally well-regarded, providing a good space for workouts. However, the pool receives mixed reviews, with some guests reporting it to be dirty, overcrowded, or lacking towels, and the hot tub sometimes being out of order or emitting a high-pitched sound. While convenient, the Starbucks and deli within the hotel are noted for limited options. Wi-Fi is available, but some guests find it unreliable or not included in their stay, requiring an additional fee. Parking is a significant point of contention, often described as expensive, confusing, and impacted by ongoing construction, with issues finding spaces or clear signage.

Cleanliness & Room Comfort
Guest feedback on room comfort is largely positive, with many highlighting the comfortable beds and spacious rooms that contribute to a restful stay. However, the room condition itself receives mixed reviews; while some rooms are noted as clean, others are described as dated, showing signs of wear like peeling wallpaper, stained tubs, or a musty smell. Issues with bathroom cleanliness, including dirt and hair, are occasionally reported. Some guests experience noise from the freeway, parties, or unattended children, impacting the quiet atmosphere. In-room amenities like microwaves are generally not available, and some report issues with TVs, AC functionality, or water pressure.

Dining & Food Quality
The hotel's restaurant, Tango's, consistently receives high praise for its food quality and exceptional service. The breakfast buffet is a highlight for many, offering a good variety including an omelet station, though some guests find it overpriced or note that hot items can be cold. Specific dishes like burgers, French fries, and tater tots are frequently recommended. The bar area is appreciated for its attentive service and as a good spot for drinks and dinner, though some guests feel it lacks atmosphere or has limited operating hours. Room service is also available and generally described as excellent and timely.

Location & Accessibility
The hotel's location is widely considered convenient, offering easy freeway access and proximity to downtown areas and local businesses, making it suitable for both leisure and business travelers. It is often described as centrally located within the Southfield area, with various places to eat nearby. However, parking remains a significant concern for many guests. It is frequently noted as expensive, with charges for both self-parking and valet, and can be confusing to navigate due to construction, lack of clear signage, and limited availability of spaces.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, attentiveness, and professionalism. Many guests highlight the helpful staff at the front desk and in the restaurant, who go above and beyond to ensure a positive experience. The check-in process is often described as quick and smooth, though some guests report issues with room availability or unhelpful interactions. Housekeeping service is generally good, with staff being responsive to requests for extra towels or addressing minor issues. The valet service is also frequently commended for its efficiency and courteousness, contributing to a welcoming atmosphere.

Additional Information
Guests should be aware that the hotel's age is a recurring theme, with many areas described as dated and in need of renovation, particularly in guest rooms and pool facilities. A common policy noted is that housekeeping service may need to be requested daily rather than being automatic. There are frequent mentions of noise issues stemming from unattended children, particularly those on sports teams, and parties, which can disrupt the quiet atmosphere. Some guests have also reported persistent smell issues in rooms, ranging from musty odors to strong bleach or even marijuana smells, impacting their comfort.