Hotel St. Gotthard

The hotel's most notable feature is its prime location, situated just a block from the main train station, making it an ideal base for exploring the city. This central position is highly praised by train travelers and sightseers who appreciate easy access to public transport and major attractions. Guests frequently highlight the generally clean rooms and the attentive staff as key positives, contributing to a welcoming atmosphere. While the hotel exudes an old-world charm, some guests note that accommodations can be compact or show signs of age. The hotel caters well to solo travelers and business travelers due to its convenience, and some families find the larger rooms suitable. To enhance your stay, consider requesting a room on a higher floor for better views, and be prepared for potential street noise given the bustling central setting. It is also advisable to confirm air conditioning functionality upon arrival, as some guests experienced issues.

Facilities & Amenities
Most guests find the Wi-Fi generally available, though some report it can be slow, impacting connectivity. The air conditioning and heating systems receive mixed feedback; while some rooms maintain comfortable temperatures, many guests experienced issues with rooms being too warm or the AC not functioning, sometimes necessitating open windows which can introduce noise. The hotel's elevators are noted by several guests as being small and somewhat dated. In-room amenities often include a coffee machine, though some guests found them old or noted a lack of replenishment for pods or water. The overall lobby and decor are described as having an old-fashioned charm, but some guests feel the common areas appear tired and could benefit from renovation. Luggage storage is a convenient service offered.

Cleanliness & Room Comfort
Most guests find the rooms generally clean and well-maintained, though some reviews mention specific issues such as stained sheets or duvets, or bathrooms not being thoroughly cleaned. Room sizes receive mixed feedback; some guests describe them as spacious or decently sized, while many others found them to be small or compact, with particularly tiny bathrooms. The beds are a point of frequent discussion, with many guests finding them hard and uncomfortable, akin to a box spring, while others reported a restful sleep. Noise levels vary, with some rooms being quiet, but many guests experienced disturbances from the hallway or street noise, including trams and people outside. Bathrooms are often described as dated, with some guests noting issues like leaking showers, poor water pressure, or a lack of hot water.

Dining & Food Quality
The breakfast experience garners mixed reviews; many guests praise its variety and quality, describing it as delicious with fresh options, while others found it to be average, lacking in certain items like pastries or fresh juice, and sometimes poorly presented. The hotel features a restaurant and a bar, with some guests enjoying the atmosphere and service. The specialized Lobster Bar receives varied feedback; some found the lobster roll tasty, though small, while others reported disappointing food quality and service issues, including cold dishes and overwhelmed staff. Overall, while some dining experiences are positive, others suggest inconsistencies in food quality and service efficiency, particularly during busy periods.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests just a short walk, often within one block, from the main train station. This makes it exceptionally convenient for train travelers and those arriving from the airport. Guests appreciate the ease of access to major attractions, including the Old Town, various shopping areas, and numerous restaurants, all within comfortable walking distance. The presence of tram stops directly in front of the hotel further enhances accessibility, providing convenient connections to other parts of the city. While some guests note the area can be bustling, the prime position allows for effortless exploration of the city on foot or via public transportation.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professional demeanor, with many guests highlighting their attentiveness and willingness to go above and beyond. The concierge service is particularly commended for being exceptional, providing valuable local recommendations and assistance with travel plans. However, feedback on the front desk experience is mixed; while some guests report a quick and welcoming check-in, others describe slow processes, unhelpful interactions, or a lack of warmth. Housekeeping also receives varied comments, with some guests appreciating their efficiency, while others noted inconsistencies in room cleaning or replenishment of amenities. Similarly, restaurant staff are sometimes described as friendly, but other reviews mention instances of being overwhelmed or providing less attentive service.

Additional Information
The hotel's overall ambiance is often described as having an old-world charm, though many guests note that the property feels dated and could benefit from significant renovation and modernization. While some guests consider the hotel to offer reasonable value for its central location, others feel the pricing is high given the perceived age and condition of some rooms and facilities. Soundproofing receives mixed feedback; some guests found their rooms quiet, while many others reported considerable noise from the street or adjacent rooms. A unique and concerning issue mentioned by one guest involved an alleged hotel policy offering financial compensation in exchange for the removal of negative online reviews, which raises questions about the transparency of guest feedback.