Springhill Suites Freeport Brunswick

This hotel is currently undergoing extensive renovations, which is its most defining characteristic, creating a unique and often challenging guest experience. While the construction can be chaotic with debris and limited access to common areas, the newly updated rooms are frequently praised for their modern design and cleanliness. This makes the hotel a suitable option for budget-conscious travelers and those who prioritize a comfortable, updated room over full amenities during a transitional period. It also caters to pet owners seeking accommodations. To ensure a smoother stay, it is advisable to confirm the current renovation status and available amenities directly with the hotel before booking, and consider requesting a newly renovated room on a higher floor.

Facilities & Amenities
The hotel's facilities are significantly impacted by the ongoing renovations. Many guests reported that the swimming pool was closed, leading to disappointment, especially for families who booked specifically for this amenity. The elevator was also frequently out of service, causing inconvenience for guests with heavy luggage or mobility challenges. While some rooms include a mini-fridge and microwave, other conveniences like ice machines and vending machines were often unavailable due to the construction. The main lobby is currently closed, requiring guests to check in at a temporary outdoor window, which can be an unusual experience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, largely depending on whether guests received a newly renovated room or an older one. Most guests praise the newly updated rooms as spotless, sparkly clean, and beautifully appointed. These rooms often feature comfortable beds and are generally spacious. However, some older rooms and common areas are described as having stained carpets, peeling wallpaper, dust, or unpleasant odors like smoke or mustiness. Issues such as leaking toilets, slippery bathtubs, or a lack of hot water were reported in some instances. Noise levels from the adjacent highway are a recurring concern, though some guests found the in-room fan helpful in masking the sound.

Dining & Food Quality
The availability of dining options, particularly breakfast, has been inconsistent due to the ongoing renovations. Many guests were disappointed to find that the complimentary breakfast was unavailable despite being advertised, often due to construction. When available, the continental breakfast generally receives positive remarks for its variety and quality, with options such as waffles, eggs, sausage, pancakes, and pastries. The breakfast area is typically described as clean and well-maintained. However, some guests noted that the coffee quality could be improved.

Location & Accessibility
The hotel boasts a convenient location, situated close to major roadways, offering easy access to popular destinations. It is a short drive to Freeport and approximately 15-20 minutes from Portland, making it ideal for exploring local attractions, shopping, and dining. Guests appreciate its proximity to various shops and restaurants, including a highly-rated Thai restaurant directly across the street. However, parking can be challenging due to construction materials and equipment occupying portions of the lot, and some guests reported finding nails or screws. The hotel's position near the highway means that road noise can be noticeable, particularly for rooms facing the interstate.

Staff & Service
The staff at this hotel consistently receives high praise from guests for their friendliness, helpfulness, and attentiveness. Many reviews highlight the staff's willingness to go above and beyond to assist guests, even amidst the challenges posed by the ongoing renovations. While the check-in process can sometimes be unconventional, occurring at an outdoor window due to the closed lobby, staff members are generally described as polite and efficient. Guests appreciate the staff's efforts to address concerns promptly, such as switching rooms or providing extra towels. The overall sentiment is that the staff's positive attitude significantly enhances the guest experience.

Additional Information
A significant point of additional information is the hotel's pet-friendly policy, which is a major draw for guests traveling with animals, although some found the associated pet fee to be quite high. Guests should be aware that the extensive renovations are not always clearly advertised prior to booking, leading to unexpected conditions upon arrival, such as walking through active construction zones and encountering debris. Furthermore, some guests reported issues with hot water availability or consistency, particularly in the mornings. The hotel also maintains a strict check-in time, with no flexibility for early arrivals, which can be inconvenient for some travelers.