Sonesta Select Detroit Auburn Hills

The hotel's pet-friendly policy is a significant draw, making it an excellent choice for pet owners traveling with their companions. Many guests also highlight the appealing indoor pool area, offering a relaxing space. The hotel generally provides a clean and quiet environment, contributing to a peaceful stay for many. Its convenient location near major roadways and local attractions is consistently praised, appealing to various types of travelers. This makes it particularly suitable for concert-goers attending events nearby, business travelers seeking accessibility, and families looking for a comfortable base. While the staff is often described as friendly and helpful, guests should be prepared for potential inconsistencies in service, especially regarding key card functionality and breakfast availability, which are recurring themes. It's advisable to confirm specific amenities upon arrival to ensure a smooth experience.

Facilities & Amenities
The hotel offers several amenities that generally enhance the guest experience, though some areas receive mixed feedback. The indoor pool is a popular feature, frequently described as clean and refreshing, with a pleasant sunroom view, making it a highlight for many. A fitness center is available, though some guests noted missing dumbbells, impacting workout options. The lobby area is often praised for being nice, relaxing, and a good space for socializing. Guests appreciate the availability of free Wi-Fi throughout the property. However, a significant recurring issue is the frequent malfunction of key cards, often requiring multiple trips to the front desk for reprogramming, which can be frustrating. Some guests also reported ice machines not working on their floors. While some rooms are equipped with a refrigerator and microwave, many reviews indicate a lack of in-room microwaves, with only a communal one available in the lobby. The hotel's small market is often found to be poorly stocked or contain expired items.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests find their rooms to be clean, spotless, and comfortable, often highlighting the comfortable beds and high-quality linens that contribute to a restful sleep. Some rooms are described as spacious and feature a balcony, adding to the appeal. The bathrooms are generally considered nice, with some guests praising the shower head. However, a notable number of reviews report significant cleanliness issues, including food on the carpet, hair on the bathroom floor, sticky doorknobs, musty or dusty air, and stains on couches or bed sheets. Pillows are frequently criticized for being flat and providing no support. Noise is another common complaint, with guests mentioning thin walls, loud kids or adults in hallways, and freeway noise. Issues with air conditioning (stuck temperatures, extreme hot/cold) and toilet functionality (noises, low height, slow flush) are also reported. Many guests were disappointed by the lack of daily room cleaning, often attributed to new management or uncommunicated eco-friendly policies.

Dining & Food Quality
Dining options and food quality receive overwhelmingly negative feedback, often due to a significant discrepancy between advertised services and actual availability. Most guests were severely disappointed by the consistent lack of breakfast, despite it being advertised as included or available. This issue is frequently attributed to new management, staff shortages, or a failure of personnel to show up, especially on weekends. When breakfast is available, it is often described as so-so or expensive, with complaints about cold food or limited options. Many guests also noted the absence of a functional restaurant or bar on-site, contrary to expectations. The coffee situation is a frequent point of contention, with guests reporting the coffee pot being empty, no creamer or milk available, or having to pay for coffee in the lobby. The hotel's small market, intended for quick food purchases, is often found to be poorly stocked with limited or expired items, further exacerbating the lack of convenient dining choices.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, making it a convenient choice for many travelers. It is praised for its central position and easy access to major roadways like I-75, as well as its proximity to various restaurants, shopping areas, and local attractions such as Pine Knob and Meadowbrook Amphitheater. This makes it ideal for those attending events or exploring the area. However, guests frequently express frustration with the unexpected and often unadvertised parking fee, which many feel is an unnecessary charge given the ample parking space and the hotel's setting outside a dense urban area. Some reviews mention the road to the hotel being bumpy or having potholes, and a few note the presence of trash outside the property. While generally considered quiet, some rooms may experience noise from the freeway. Accessibility within the hotel can also be an issue, with some guests finding accessible rooms located far from the lobby and side doors often being locked, requiring a longer walk to the main entrance.

Staff & Service
Feedback on staff and service is mixed, with many positive mentions alongside significant criticisms, particularly concerning recent changes. Many guests commend the friendly staff, describing them as helpful, attentive, professional, and welcoming, contributing to a positive check-in and check-out experience. Specific individuals are occasionally singled out for their exceptional customer service, going above and beyond to resolve issues like lost items or room problems. However, a notable number of reviews report inconsistencies and shortcomings in service. Some guests found staff to be unhelpful or inconsiderate, at times appearing more focused on personal devices than guest needs. There are complaints about managers being unavailable to address concerns, and a lack of proper ID checks when reissuing room keys, raising safety worries. Instances of unprofessional behavior, such as staff smelling of marijuana or being rude, are also mentioned. The hotel's response to noise complaints from other guests is frequently criticized as inadequate, leading to disturbances.

Additional Information
Several other important details emerge from guest reviews that do not fit neatly into other categories. A significant recurring theme is the impact of new ownership or management, which many guests believe has led to a decline in services, particularly the unexpected discontinuation of complimentary breakfast and daily room cleaning. Guests frequently express frustration over an unadvertised deposit or incidental charge of around $100, which is often held for several days after check-out, causing financial inconvenience. While the hotel is generally pet-friendly, this policy sometimes comes with an additional, unadvertised pet fee. Some guests reported specific incidents, such as a prolonged power outage that severely disrupted their stay with poor communication and inadequate compensation. There are also mentions of a lack of basic in-room amenities like blow dryers or makeup wipes. The hotel's wedding block services have also received negative feedback, with issues regarding promised amenities not being delivered.