Senator Inn & Spa

The hotel is often chosen for its extensive spa and pool facilities, which many guests consider its signature feature, providing a relaxing escape. It caters well to spa-goers and wellness seekers looking for rejuvenation, with many specifically booking for the hot tubs, steam rooms, and various spa services. Couples find it suitable for romantic getaways, appreciating rooms with jacuzzis and fireplaces, while families are drawn to the pools and pet-friendly options, making it a convenient base for events or local visits. Business travelers also utilize the hotel for conferences and work-related stays due to its amenities and location. However, guests should manage expectations regarding the hotel's age, as many areas are noted as outdated. It is advisable to confirm the availability of specific amenities like pools and spas before booking, as closures for maintenance or classes are sometimes unannounced.

Facilities & Amenities
The hotel's spa and pool facilities are a significant draw, featuring both an indoor pool and an outdoor pool, along with a hot tub, steam room, and sauna, providing ample opportunities for relaxation and exercise. A well-equipped fitness center is also available for guests. Many rooms offer unique amenities such as a fireplace, jacuzzi tub, balcony, and even a television in the bathroom, enhancing the comfort and luxury of the stay. Guests also appreciate the convenience of microwaves, refrigerators, and coffee makers in their rooms, along with free Wi-Fi. However, some guests reported issues with pool closures or limited access due to classes, and concerns were raised about the cleanliness of the pools, with mentions of floating particles. Some found the gym to lack music and the key card system to be unreliable.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is highly mixed, with many guests describing rooms as outdated and in need of renovation. Common complaints include stained rugs, peeling paint, and a pervasive musty smell, with some even reporting mold in bathrooms or smoke odors. While some rooms are noted as spacious and having comfortable beds, others found mattresses to be lumpy, sagging, or stiff, leading to discomfort. Issues with heating and air conditioning systems, often only producing heat or being excessively noisy, were frequently cited. Guests also experienced low water pressure in showers, non-functional jacuzzi tubs that released dirt, and thin walls that allowed noise from neighboring rooms and hallways to be easily heard, impacting sleep quality.

Dining & Food Quality
The hotel's breakfast service consistently receives high praise, with guests describing it as terrific, delicious, and amazing, particularly highlighting the quality of dishes like corned beef and eggs. Many consider it well worth the cost, despite it often not being included in the room rate. The bartenders are frequently commended for being attentive and accommodating, and the French fries served at the bar are noted as excellent. However, a significant point of contention is the restaurant's limited hours, often being closed for dinner due to staffing issues, which is not always clearly communicated online. Some guests found the breakfast portions small for the price, and there were isolated complaints about the quality of other bar food items, such as incorrect orders or unappetizing preparations.

Location & Accessibility
The hotel boasts a highly convenient location directly off the highway, offering easy access for travelers. Its proximity to various shopping options, including a major retail store and a coffee shop within walking distance, is a significant advantage. Guests appreciate being close to numerous restaurants and other amenities, making dining and errands straightforward. For those attending events, such as a local triathlon, the location proves ideal. The property offers ample parking, with many rooms providing direct drive-up access, which is particularly convenient for unloading luggage or traveling with pets. While generally well-regarded, some guests noted the hotel's position near the highway could lead to noise, and a few found the overall traffic pattern around the property somewhat confusing.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in process and the staff's willingness to accommodate requests, even in challenging situations like room issues or late arrivals. The spa staff are frequently highlighted for their professionalism and excellent service, contributing to a relaxing experience. However, there are notable instances of negative interactions, including reports of unfriendly staff at the front desk and lounge, and some feeling that staff were ambivalent or unapologetic when issues arose. Communication breakdowns, such as unannounced amenity closures or mismanaged spa appointments, also caused frustration for some guests, leading to feelings of being unheard or disrespected.

Additional Information
Guests should be aware of several important details that impact their stay. The hotel has a pet-friendly policy, though specific pet-designated rooms may be limited or undergoing renovation, and some guests found it challenging to locate suitable outdoor areas for pets. A significant point of concern is the $200 incidental deposit required at check-in, which is often not communicated beforehand and can take several days to be refunded. Access to the pool facilities sometimes incurs an additional fee per guest, and the pools may be closed for extended periods due to water aerobics classes, limiting general guest use. Furthermore, daily housekeeping service is not provided, requiring guests to request fresh towels, and some experienced issues with key card malfunctions and unannounced power outages.