Hotel Sailer

The hotel offers a distinctive blend of traditional charm and modern updates, with its highly-regarded on-site restaurant serving authentic regional cuisine being a signature feature. Guests consistently praise the hotel's prime location, placing them conveniently close to the city's main attractions and transport hubs. The attentive staff and overall cleanliness of the premises also contribute significantly to a positive experience. This hotel is particularly well-suited for train travelers due to its proximity to the station, sightseers eager to explore the old town on foot, and families who appreciate the welcoming atmosphere and spacious accommodations. Business travelers also find it a practical choice. To enhance your stay, consider making a reservation at the popular hotel restaurant in advance, as it can get busy, and inquire about the complimentary city card for easy public transport access.

Facilities & Amenities
Guests generally appreciate the range of facilities available, though some aspects receive mixed feedback. The hotel features a sauna room and a spa area, which many guests find wonderful for relaxation, although some wish for extended operating hours. While there is no traditional swimming pool, the wellness amenities are a welcome addition. Free Wi-Fi is provided, allowing guests to stay connected, though a few reported it could be weak or unreliable at times. For convenience, vending machines are available on some floors. The hotel also offers ski storage, a practical amenity for those visiting during the winter season. Most rooms are equipped with a mini fridge, though some guests noted it did not keep items sufficiently cold. A recurring comment from guests is the absence of a kettle or coffee/tea making facilities in the rooms, which many would find beneficial. The hotel also provides EV charging options for electric vehicles.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as spotless, well-kept, and impeccably maintained. Rooms are often noted for their spaciousness and comfortable beds, with some highlighting the quality of the memory foam mattresses and linens, ensuring a restful night's sleep. However, a few guests found the beds to be either too soft or too hard, and a common complaint was the provision of only one, often soft, pillow per person. The bathrooms are frequently praised for their modern design and generous size, featuring large vanity sinks and good shower pressure. A distinctive and often polarizing feature is the glass bathroom design, which some guests found to lack sufficient privacy. While many rooms offer a quiet environment, some guests reported street noise, hallway noise, or noise from adjacent rooms, particularly due to ongoing construction nearby. The absence of a kettle or coffee maker in the room is a frequently mentioned point.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the breakfast buffet, which is widely praised for its excellent variety and quality. Guests appreciate the extensive selection of fresh items, including traditional options, and many find it to be a good value. However, a few guests felt the breakfast was overpriced or that the hot food was not consistently warm. The on-site restaurant is frequently lauded for its traditional cuisine, described as delicious, high-quality, and authentic, with many considering it among the best in the city. The restaurant's ambiance and extensive wine list also receive positive mentions. While the food quality is consistently praised, some guests reported issues with the restaurant's service, particularly regarding attentiveness or availability for hotel guests without prior reservations. The bar is noted as a pleasant spot for an evening drink, though some guests experienced slow or inattentive service from the bar staff.

Location & Accessibility
The hotel boasts an exceptionally convenient and central location, making it an ideal base for exploring the city. It is situated just a few minutes' walk from the main train station, providing excellent connectivity for arrivals and departures. Guests also appreciate its close proximity to the Old Town and other major attractions like Maria-Theresien Street, which are easily accessible on foot within 5 to 10 minutes. The hotel's position on a side street generally ensures a quiet environment despite its central setting. For those traveling by car, parking is available on-site, including a garage, though spaces are limited and often incur an extra charge. Some guests reported difficulties with parking availability or maneuvering in the garage, suggesting it's advisable to reserve a spot in advance. The hotel also offers a useful city card for complimentary public transportation, enhancing accessibility to wider areas of the city.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many guests highlight the staff's professionalism and willingness to go above and beyond, offering valuable advice on local attractions and assisting with various requests, such as early check-in or luggage storage. The check-in process is generally described as quick and efficient, though a few guests reported isolated instances of confusion or delays. While the majority of feedback on service is overwhelmingly positive, there were a few isolated reports of less attentive or even rude service from specific staff members, particularly in the bar or restaurant areas. However, the overall sentiment is that the team is dedicated to providing excellent customer service, making guests feel welcome and well-cared for throughout their stay.

Additional Information
Guests should be aware of ongoing construction directly across the street from the hotel, which has been a significant point of feedback. This activity can lead to noticeable noise, particularly in the mornings, and may affect the views from rooms facing that direction. While the hotel has undergone modern renovations, some areas still reflect its traditional, older structure. This can manifest in aspects such as thinner walls, which occasionally allow for sound transfer, or less effective air conditioning in certain rooms, particularly during warmer periods when guests might find rooms too warm. Despite these potential drawbacks, the hotel maintains a generally quiet atmosphere due to its location on a side street. A notable benefit for guests staying multiple nights is the provision of a city card, offering access to free public transport and discounts on various attractions, which is highly valued for exploring the area.