Riverton Inn & Suites Riverton

This hotel is primarily noted for its pet-friendly policy, making it a viable option for travelers with animals who prioritize this amenity. While some guests find it to be a budget-conscious choice, the overall experience is frequently described as extremely challenging due to pervasive issues with cleanliness and the general condition of the property. The hotel appears to be undergoing renovation, which many guests believe contributes to its current state of disrepair. Despite widespread concerns about the rooms, some individual staff members are recognized for their helpfulness. This hotel might suit budget-conscious travelers or those specifically seeking a pet-friendly accommodation, provided they are prepared for a very basic and often unkempt environment. It is advisable for prospective guests to manage their expectations regarding the hotel's current condition and to confirm specific amenities, such as breakfast, directly with the hotel prior to arrival, as advertised services may not be available.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely negative, highlighting numerous issues with functionality and maintenance. Many rooms are reported to have non-working televisions, and guests frequently encounter broken lights and non-functional electrical outlets, making it difficult to power devices or illuminate the space adequately. Other common complaints include damaged furniture, torn blankets, and the absence of basic items like trash cans around the property. Some rooms are equipped with a microwave and refrigerator, and a few reviews mention the presence of an iron and ironing board, offering limited convenience. While one guest noted the air conditioning worked well, the overall sentiment points to a property in significant disrepair, with many amenities either broken or missing, impacting the convenience and comfort of the stay. Issues like broken shower rods and non-functional phones further detract from the guest experience.

Cleanliness & Room Comfort
The most consistent and severe criticism from guests pertains to the hotel's cleanliness and room comfort. Many reviews describe rooms as extremely dirty, with widespread reports of stains on sheets, mattresses, walls, and floors, including what appeared to be blood-like marks or other bodily fluids. A pervasive musty smell, often likened to urine or mold, is frequently noted upon entering rooms, making it difficult to breathe for some guests. The presence of bedbugs is also a recurring and alarming complaint. Beyond general dirtiness, rooms are often in poor repair, featuring broken bathroom tiles, holes in walls, unpainted drywall patches, and damaged doors. Guests also report sagging mattresses, threadbare towels, and clogged bathtubs or sinks. Noise from other guests is occasionally mentioned, but the primary concern remains the unhygienic and dilapidated state of the accommodations.

Dining & Food Quality
Guest feedback regarding dining and food quality is limited but consistently negative, primarily focusing on the absence of an advertised breakfast service. Many guests reported that despite online listings or initial inquiries suggesting breakfast was available, they were informed upon arrival that the hotel does not, in fact, offer this amenity. This discrepancy led to disappointment and inconvenience for those expecting a complimentary morning meal, forcing them to seek food and beverage options elsewhere. The lack of this expected service is a recurring point of frustration for guests who chose the hotel partly based on the promise of breakfast. There are no other significant mentions of on-site restaurants, room service, or other food and beverage options, indicating that the hotel does not provide a comprehensive dining experience for its guests, beyond what might be found in the immediate vicinity.

Location & Accessibility
The hotel's location receives mixed reviews, with many guests finding it convenient and easy to find, often situated directly on a main street with restaurants nearby. This accessibility is a positive aspect for travelers on a route or seeking quick access to local amenities. However, the immediate surroundings and the hotel's exterior are consistently described in highly negative terms. Guests frequently report the presence of trash, cigarette butts, and glass littering the parking lot and areas around the building, creating an unkempt and uninviting atmosphere. The hotel's exterior is often noted as run-down, with missing wall sections and a general appearance of disrepair, contributing to a sense of unsafety for many. Some reviews even mention a noticeable police presence, further reinforcing concerns about the area's security and making some guests feel uneasy about staying on the property.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendliness and helpfulness of the front desk personnel, particularly during check-in or when attempting to resolve immediate issues like providing clean bedding or trying to fix broken room amenities. These individual interactions are often highlighted as positive aspects of an otherwise challenging stay. However, a significant number of reviews express strong dissatisfaction with the hotel's cancellation and refund policies. Guests frequently report being denied refunds, even when rooms are deemed uninhabitable, leading to considerable frustration and financial loss. Furthermore, staff responses to complaints about room cleanliness or condition are often described as dismissive or unhelpful, with some guests being told rooms had just been cleaned despite clear evidence to the contrary.

Additional Information
Beyond the standard categories, several important details emerge from guest reviews. The hotel is widely recognized for its pet-friendly policy, making it a suitable choice for guests traveling with animals, although some note challenges in finding appropriate outdoor areas nearby. A significant recurring theme is the hotel's ongoing renovation process, which guests frequently mention as a reason for the property's current state of disrepair and general untidiness. This suggests that the hotel is in a transitional phase, impacting the guest experience. Additionally, some guests reported difficulty locating the hotel due to a lack of clear signage, causing initial confusion upon arrival. Other minor issues include occasional reports of no hot water for periods and the absence of room service, which might be expected in some hotel settings.