Quality Inn & Suites North Lima - Boardman

This hotel is primarily noted for its convenient location right off the turnpike, making it a practical and affordable stopover for road warriors and travelers on long journeys. Guests frequently commend the staff friendliness and the overall value proposition it offers. While the room comfort, particularly the beds, is often praised, the hotel faces recurring challenges with cleanliness issues and the general condition of its facilities. For families and pet owners seeking a budget-friendly option, the hotel serves its purpose, though managing expectations regarding room size and the property's age is advisable. To ensure a pleasant stay, guests should consider verifying their room's condition upon arrival.

Facilities & Amenities
Guests appreciate the convenience of in-room microwave and refrigerator units, which are considered a significant plus. However, the hotel's other amenities receive mixed feedback. The fitness center is frequently mentioned as having equipment in poor condition, with some machines being broken or in need of replacement. While a hot tub is available in some rooms, guests have reported issues with insufficient hot water availability to fill it. Wi-Fi connectivity can be inconsistent, and the elevator has been noted for occasional malfunctions or unpleasant odors. Ice machines are generally available for guest use.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. While some guests describe their rooms as clean and comfortable, a significant number report notable cleanliness issues, including hair on surfaces, stains on bedding and towels, dirty floors, and even insects like cockroaches. Beds are generally found to be comfortable and firm, contributing to a good night's sleep, though pillows are often described as small or uncomfortable. Noise levels can fluctuate, with some guests enjoying a quiet stay while others are disturbed by loud neighbors, barking dogs, or road traffic. Bathrooms frequently show signs of wear and tear, with issues such as broken fixtures, mold, and unpleasant smells. In-room TVs are sometimes reported to be non-functional, while coffee makers are typically provided.

Dining & Food Quality
The complimentary breakfast is generally viewed as a convenient offering, though its quality and variety elicit mixed opinions. Typical options include waffles, cereal, toast, bagels, yogurt, fruit, and microwaveable breakfast sandwiches. Many guests find it sufficient for a quick start to the day, but some express disappointment with the limited selection, particularly the absence of protein items like eggs or meat. The coffee quality is also inconsistent, with some finding it weak. The breakfast area itself is sometimes described as lacking privacy or being in need of better upkeep.

Location & Accessibility
The hotel's location is a major draw for many guests, offering easy access to the turnpike, which makes it an ideal stopover point for travelers. It is also conveniently situated near various restaurants, gas stations, and shopping areas, including a mall, providing ample options for dining and necessities. While generally described as being in a quiet area, some guests note that the immediate surroundings are not particularly walkable. Parking is readily available and typically free, though some guests have commented on the lot being dark or lacking aesthetic appeal.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight positive interactions with front desk personnel, who are noted for their attentiveness and willingness to resolve issues, such as room changes or technical problems with in-room amenities. The check-in and check-out processes are generally described as smooth and efficient. Housekeeping service, however, receives mixed reviews, with some guests reporting inconsistent room cleaning or a lack of daily service. Overall, the staff's dedication to providing good customer service is a recurring positive theme in guest feedback.

Additional Information
The hotel maintains a pet-friendly policy, allowing dogs for a fee, which is a significant advantage for many travelers, though some guests note a lack of designated pet relief areas on the property. The hotel is undergoing remodeling or updates in certain areas, which can lead to inconsistencies in room condition and overall appearance. Guests occasionally report disturbances from noisy neighbors or barking dogs, despite the hotel generally being quiet. Some minor operational issues include a lack of "Do Not Disturb" signs and occasional issues with hot water availability for specific amenities like jacuzzi tubs.