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Hotel Pullman ZamZam Makkah (Makkah, Saudi Arabia)

Hotel Pullman ZamZam Makkah (Makkah, Saudi Arabia)

About Pullman ZamZam Makkah

Pullman ZamZam Makkah offers guests views of the Kaaba and Masjid Al Haram mosque, both of which are within walking distance. The hotel is part of the Abraj Al Bait complex that has over 450 shops. Free Wi-Fi and complimentary bottled water is available in the rooms of Pullman ZamZam Makkah. Accommodations also feature coffee and tea making facilities, a flat-screen TV and an en-suite bathroom. There is a tour desk at the property and currency exchange is available. The hotel does have on-site parking but charges apply. The hotel has two restaurants with Al Yasmine offering an international buffet and Al Zahra serving an a la carte menu. Afternoon tea is also available at the Tea Garden. The Makkah Royal Clock Tower is connected to the hotel. The Mina Transit Station is a five-minute walk from the property and Makkah Airport is a 40-minute drive away.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool(Unavailable)
  • Spa(Unavailable)
  • Parking
  • Pets(Unavailable)
  • A/C
  • Restaurant
  • Hotel bar(Unavailable)
  • Gym(Unavailable)

Rating overview

trivago Rating Index based on 4398  reviews from:
  • Hotels.com(6.8/10),
  • LocationExcellent  (8.8 / 10)
  • RoomsGood  (7.7 / 10)
  • ServiceFair  (7.4 / 10)
  • CleanlinessOkay  (6.7 / 10)
  • Value for moneyGood  (7.9 / 10)

Positive Reviews


Excellent location

The property is a short walk away from the Kaaba and Masjid Al Haram mosque and offers partial views of both. Visitors say the property's location is very good if you would like to walk to these places and add that there are also plenty of shopping and dining options nearby.


Good food choices

There are two restaurants plus a tea room at the hotel and travellers note that the dining facilities are pretty good overall. Al Yasmine offers an all-day buffet with international cuisine while Al Zahra has a more traditional menu. Both outlets serve breakfast, lunch and dinner while Tea Garden is open during lunchtime.


Comfortable beds

Visitors note that the beds found in the accommodations of the hotel are comfortable and make it easy to rest at night.

Negative Reviews


Customer service can be improved

A number of visitors had unpleasant experiences with the staff at the property which can make your stay a difficult one. Speed of service was one area of concern for some travellers while a lack of friendliness was another thing that the employees could improve upon.


Some unpleasant odours

Several guests point out that a few of the accommodations could have an unwelcome scent in them such as cigarette smoke being found in non-smoking rooms. This was not an issue in every room, however.


Not the cleanest place around

The standard of cleanliness, especially in the rooms, left something to be desired. A few visitors claim that the accommodations were not tidy enough and areas like the bathrooms need more attention paid to them by the cleaners.

All amenities

Property amenities
  1. Café
  2. Entrance hall/lobby
  3. Lift
  4. Parking
  5. Porter service
  6. Non-smoking rooms
  7. Restaurant
  8. 24-hour reception
  9. On-site boutique shopping
  10. WiFi in public areas
  11. Room service
  12. 24-hour room service
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
  5. Teleprinter
Room amenities
  1. Bathtub (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
  5. Hairdryer
  6. Central heating
  7. Electric kettle
  8. Air conditioning
  9. Satellite TV
  10. Desk
  11. Sitting area
  12. Telephone
Food and beverage
  1. Halal food
For children
  1. Kids stay for free

Arrival / Departure

  1. Check in: 17:00
  2. Check out: 12:00


Abraj Al Bait Complex, King Abdel Aziz Endowment,  21955,  Makkah,  Saudi Arabia
Telephone: +966(2)5715555 | Fax: +966(2)5715999 | 

Frequently Asked Questions about Pullman ZamZam Makkah

  • Is there a pool area at Pullman ZamZam Makkah?

    No, Pullman ZamZam Makkah doesn’t offer pool areas.

  • Are pets allowed at Pullman ZamZam Makkah?

    No, Pullman ZamZam Makkah doesn’t allow pets.

  • Is parking available at Pullman ZamZam Makkah?

    Yes, Pullman ZamZam Makkah provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at Pullman ZamZam Makkah?

    Check-in at Pullman ZamZam Makkah is available from: . Check-out time is by .

  • Where is Pullman ZamZam Makkah located?

    Pullman ZamZam Makkah is located in Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955, Makkah, Saudi Arabia.