Hotel Pullman Zamzam Makkah (Makkah, Saudi Arabia)

Hotel Pullman Zamzam Makkah (Makkah, Saudi Arabia)

About Hotel Pullman Zamzam Makkah

Pullman ZamZam Makkah offers guests views of the Kaaba and Masjid Al Haram mosque, both of which are within walking distance. The hotel is part of the Abraj Al Bait complex that has over 450 shops. Free Wi-Fi and complimentary bottled water is available in the rooms of Pullman ZamZam Makkah. Accommodations also feature coffee and tea making facilities, a flat-screen TV and an en-suite bathroom. There is a tour desk at the property and currency exchange is available. The hotel does have on-site parking but charges apply. The hotel has two restaurants with Al Yasmine offering an international buffet and Al Zahra serving an a la carte menu. Afternoon tea is also available at the Tea Garden. The Makkah Royal Clock Tower is connected to the hotel. The Mina Transit Station is a five-minute walk from the property and Makkah Airport is a 40-minute drive away.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955, Makkah, Saudi Arabia

Rating overview

trivago Rating Index based on 1786  reviews from:
  • Location
    Excellent  8.8 / 10
  • Rooms
    Good  7.7 / 10
  • Service
    Fair  7.4 / 10

Positive Reviews


Excellent location

The property is a short walk away from the Kaaba and Masjid Al Haram mosque and offers partial views of both. Visitors say the property's location is very good if you would like to walk to these places and add that there are also plenty of shopping and dining options nearby.


Good food choices

There are two restaurants plus a tea room at the hotel and travellers note that the dining facilities are pretty good overall. Al Yasmine offers an all-day buffet with international cuisine while Al Zahra has a more traditional menu. Both outlets serve breakfast, lunch and dinner while Tea Garden is open during lunchtime.


Comfortable beds

Visitors note that the beds found in the accommodations of the hotel are comfortable and make it easy to rest at night.

Negative Reviews


Customer service can be improved

A number of visitors had unpleasant experiences with the staff at the property which can make your stay a difficult one. Speed of service was one area of concern for some travellers while a lack of friendliness was another thing that the employees could improve upon.


Some unpleasant odours

Several guests point out that a few of the accommodations could have an unwelcome scent in them such as cigarette smoke being found in non-smoking rooms. This was not an issue in every room, however.


Not the cleanest place around

The standard of cleanliness, especially in the rooms, left something to be desired. A few visitors claim that the accommodations were not tidy enough and areas like the bathrooms need more attention paid to them by the cleaners.

All amenities

Hotel facilities
  1. Café
  2. Entrance Hall/lobby
  3. Lift
  4. Car park
For children
  1. Cot
  2. Kids stay for free
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Teleprinter
Room facilities
  1. Bathtub (upon inquiry)
  2. Shower
  3. Openable windows
  4. Hairdryer
Food and beverage
  1. Halal food
  2. All inclusive (upon inquiry)

Arrival / Departure

  1. Check in: 17:00
  2. Check out: 12:00


Abraj Al Bait Complex, King Abdel Aziz Endowment , 21955 , Makkah , Saudi Arabia
Telephone: +966(2)5715555 | Fax: +966(2)5715999 | 

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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