Park Inn by Radisson Makkah Al Naseem

This hotel is well-regarded for its convenient shuttle service to the Grand Mosque and its prime location adjacent to the Al-Rajhi Mosque, surrounded by various shops and cafes. It offers a comfortable stay for families seeking a dedicated play area for children and budget-conscious travelers looking for good value. While generally praised for its cleanliness and the helpfulness of its staff, some guests have noted inconsistencies in service and room maintenance. The hotel provides a practical base for those on pilgrimage or exploring the local area, though guests should be prepared for potential challenges with parking and the reliability of the shuttle service at peak times.

Facilities & Amenities
Guest feedback indicates significant issues with the hotel's Wi-Fi connectivity, with many reporting it as unreliable or only available in the lobby, which can be a major inconvenience for staying connected. Parking is another recurring concern, frequently described as very limited, tight, and often full, forcing guests to park far away. Additionally, some guests have experienced problems with the in-room telephone not working, making it difficult to contact reception or request services. While the hotel offers a comfortable environment, these fundamental amenities present notable challenges for guests during their stay.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness throughout its premises, with many guests appreciating the tidy and well-kept rooms. However, there are inconsistencies reported regarding housekeeping services, with some guests noting that trash cans were not emptied or towels replaced daily. Room size and comfort receive mixed reviews; while many find rooms spacious and comfortable, particularly the junior suites, others describe them as cluttered or smaller than expected, with some bathrooms being notably tiny. Issues with bed comfort are also mentioned, including uncomfortable joined single beds. Noise levels from adjacent rooms, air conditioning, or external construction can occasionally disrupt the quiet environment. Furthermore, some guests have reported a persistent cigarette smoke smell in rooms and corridors, and a lack of certain in-room amenities like hair dryers, slippers, or sufficient power outlets.

Dining & Food Quality
The hotel's breakfast offerings receive varied feedback. Many guests praise the food quality and the extensive selection, particularly highlighting the delicious Iftar buffet during Ramadan. The breakfast is often described as superb and tasty, catering to both adults and children. However, some guests have found the breakfast options to be dull or lacking in variety, especially regarding meaty protein. There are also comments about the serving of the buffet, with some finding it unappetizing due to how food is replenished. Room service quality is also mixed, with some guests commending its efficiency and the quality of the food, while others report slow service.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. While it is not directly close to the Haram area, requiring reliance on transportation, it boasts an excellent position right next to the Al-Rajhi Mosque, surrounded by numerous shops, cafes, and restaurants, offering great convenience for local exploration. The hotel provides a crucial shuttle service to the Haram, which is appreciated for its frequency and drop-off point near the mosque. However, the reliability and timings of this shuttle are inconsistent, with reports of delays, limited return services, and some routes requiring transfers, adding to travel time. Parking remains a consistent challenge, with limited and often full spaces.

Staff & Service
Guest experiences with the staff and service are notably varied. Many guests commend the staff for being friendly, helpful, and professional, often highlighting specific individuals who went above and beyond to assist them. The check-in process is a frequent point of contention; while some report quick and efficient service, a significant number of guests describe it as a nightmare, involving long delays and unhelpful reception staff. Housekeeping and room service also receive mixed feedback, with some guests experiencing delays or a lack of cooperation. Despite these inconsistencies, many positive remarks underscore the staff's overall willingness to assist and their welcoming demeanor.

Additional Information
The hotel features a well-received kids' play area, which is a notable amenity for families traveling with children. Guests should be aware that certain in-room items, such as slippers and shower caps, are only provided upon request. There are recurring complaints about cigarette smoke permeating from adjacent rooms, indicating a potential issue with the hotel's smoking policy or its enforcement. The hotel also has a specific late check-out policy, charging 50% of the nightly rate for extensions until 6 PM. One guest reported a significant issue with uncommunicated Hajj restrictions preventing their arrival, leading to booking complications.