Novotel Toronto Centre

This hotel serves as a prime urban base, consistently praised for its central location that places guests within easy reach of Toronto's key attractions and transit hubs. Its signature feature is its exceptional walkability, making it an ideal choice for sightseers, business travelers, and families looking to explore the city with ease. Guests frequently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the attentive service provided by the staff. For those attending events, its proximity to major venues is a significant advantage. To enhance your stay, consider leveraging the hotel's excellent location for walking to nearby landmarks and utilizing the convenient public transportation options from the close-by Union Station.

Facilities & Amenities
Guests generally appreciate the range of facilities available, including a well-equipped gym with modern equipment and a pleasant ambiance, often featuring a sauna or steam room. The pool is a popular amenity, though some guests noted it could be busy or that the water temperature was cool. A recurring point of disappointment for several guests was the hot tub being out of service, sometimes without prior notification. The hotel also provides convenient water bottle filling stations and ice machines on each floor, adding to guest comfort. The lobby and common areas are frequently described as chic, bright, and inviting, contributing to a luxurious feel upon arrival.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless, immaculate, and well-maintained. The beds are a standout feature, frequently lauded for their exceptional comfort, quality linens, and the provision of good pillows, ensuring a restful night's sleep for most. Rooms are generally found to be spacious and modern, often recently renovated, though some guests noted minor wear or a lack of natural light in certain rooms. Bathrooms are typically described as large, clean, and modern, featuring convenient stand-up showers with removable shower heads. While most found the rooms quiet, some experienced hallway noise from slamming doors or occasional street noise from nearby establishments.

Dining & Food Quality
The hotel's breakfast service receives considerable positive feedback for its variety and quality, often featuring fresh fruit, pancakes, waffles, and good coffee. Many guests found it to be a convenient and delicious start to their day, especially with family-friendly options, though some noted it could be expensive or repetitive over extended stays. The on-site restaurant, Cafe Nicole, is mentioned for both breakfast and other meals, with some guests praising the food quality and attentive service. The bar is also highlighted for its appealing happy hour deals, offering a pleasant atmosphere for evening relaxation.

Location & Accessibility
The hotel's central location is overwhelmingly cited as a major advantage, placing guests within easy walking distance of numerous popular attractions. It is notably close to Union Station, providing excellent access to public transportation, including the airport train. Key landmarks such as St. Lawrence Market, the CN Tower, Rogers Centre, Scotiabank Arena, and the Hockey Hall of Fame are all easily accessible on foot. The surrounding area offers a wide array of restaurants, cafes, and even a nearby grocery store, enhancing convenience for guests. Parking is available underground, though it is often described as expensive, with tight spaces and low clearance.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional helpfulness, friendliness, and professional demeanor. Guests frequently highlight the welcoming and attentive service from the front desk team and the restaurant staff, who are often described as going above and beyond to assist with requests and provide local recommendations. The check-in process is generally reported as smooth and efficient. Housekeeping services are also commended for their thoroughness and attentiveness, ensuring rooms are kept clean and comfortable throughout guests' stays. While isolated instances of less satisfactory service were mentioned, the overall sentiment points to a dedicated and accommodating team.

Additional Information
Guests should be aware that the hot tub and sometimes the pool have periodically been out of service, which has been a source of disappointment for some, particularly when not communicated in advance. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. While rooms are well-equipped, some guests noted the absence of body lotion or bathrobes and slippers. A deposit is typically required upon check-in, which some guests experienced delays in receiving back. The hotel offers a convenient happy hour at its bar, which is a popular feature for many visitors.