Motel One Innsbruck

This hotel offers a memorable stay, primarily distinguished by its panoramic views from the upper floors and its exceptional rooftop bar and lounge. Its signature feature is its direct adjacency to the main train station, making it an ideal choice for train travelers and city explorers seeking convenience. Guests frequently commend the hotel's modern design, overall cleanliness, and the generally helpful demeanor of its staff. The stunning mountain vistas from many rooms and the top-floor bar create a captivating atmosphere, appealing to both couples looking for a romantic getaway and sightseers eager to soak in the local scenery. To maximize your experience, consider requesting a room on a higher floor for an even more breathtaking perspective, and leverage the hotel's prime location for seamless travel connections.

Facilities & Amenities
The hotel's standout feature is its rooftop bar and lounge on the 13th floor, which consistently receives high praise for its spectacular 360-degree views of the city and surrounding mountains. This space serves as a vibrant social hub in the evenings, offering a unique ambiance for guests to relax and enjoy. While the hotel maintains a modern aesthetic, some guests note the absence of certain in-room amenities typically found in other accommodations, such as a refrigerator or a coffee maker. However, the hotel does offer the option to request a kettle from reception, providing a solution for those who prefer to make hot beverages in their rooms. The overall design is sleek and contemporary, contributing to a pleasant and functional environment for visitors.

Cleanliness & Room Comfort
Guests generally find the rooms to be exceptionally clean and well-maintained, reflecting the hotel's modern standards. The beds are frequently described as comfortable, ensuring a restful night's sleep for most visitors. Many rooms boast impressive views through their large windows, enhancing the overall guest experience. However, a recurring theme in reviews is the small size of the rooms, which some guests find challenging, especially when traveling with multiple large suitcases, as storage space can be limited. While the hotel is remarkably quiet despite its proximity to the train station, some guests have reported issues with room temperature, finding them too warm with limited control over the thermostat, sometimes necessitating opening windows which can introduce some noise. Additionally, there are occasional mentions of minor shower issues, including fluctuating water temperature or reduced pressure.

Dining & Food Quality
The hotel's breakfast service, offered in the 13th-floor lounge with its stunning panoramic views, receives mixed feedback. Many guests appreciate the variety and freshness of the options, including organic products and a good selection for vegans, and highlight the incredible ambiance provided by the scenic backdrop. However, some guests feel the breakfast is expensive for what is offered, noting a lack of hot food items like scrambled eggs and occasional overcrowding in the dining area. The rooftop bar is widely popular, known for its good cocktails and vibrant atmosphere, especially in the evenings. It serves as a popular spot for both hotel guests and the public, though it can get busy.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets, particularly for those traveling by train. Situated directly adjacent to the main train station, it offers unparalleled convenience for arrivals and departures, with easy access to both train and bus services, including FlixBus. Guests appreciate being able to walk to the city center and Old Town within minutes, making it an excellent base for exploring local attractions, shopping, and dining. The nearby Sillpark shopping mall is also within easy walking distance. For guests arriving by car, parking is available in an underground garage beneath the building, which is convenient but noted by many to be quite expensive.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, contributing significantly to a positive guest experience. Many reviews highlight the staff's willingness to assist with inquiries, provide local tips, and accommodate requests, such as early check-in or luggage storage. The check-in process is generally described as quick and efficient. Guests appreciate the attentive service provided across various departments. While the vast majority of feedback regarding staff is positive, there are isolated instances where guests reported less welcoming interactions, such as perceived unhelpfulness regarding room availability or issues with payment disputes. Overall, the staff's dedication to service is a recurring positive theme.

Additional Information
Guests should be aware that while the hotel offers a pet-friendly policy, an additional charge applies for bringing pets. A unique and appreciated touch mentioned by some guests is the presence of lolly bowls throughout the hotel, adding a welcoming and playful element. It is also noted that the hotel does not provide the Innsbruck Welcome Card, which is offered by many other local accommodations and typically grants free access to public transportation and discounts on attractions. This is a point some guests found surprising. While rooms do not typically include a kettle, guests can request one from the reception desk for their convenience.