Motel 6 Buffalo, NY - Airport - Williamsville

This hotel is primarily noted for its pet-friendly policy and affordable rates, making it a frequent choice for budget travelers and pet owners seeking a convenient overnight stay. While some guests find the property suitable for a quick stop, many reviews highlight significant inconsistencies in cleanliness and overall guest experience. The hotel's location near key transportation routes and dining options is a consistent positive. For overnight guests or those with pets, the hotel offers a basic accommodation option, though managing expectations regarding room condition and amenities is advisable. To enhance your stay, it is recommended to confirm specific room amenities like refrigerators or microwaves upon booking and be prepared for potential noise or strong odors in common areas.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is highly mixed, with many guests reporting issues. The elevator is a frequent point of concern, often described as broken, slow, or having erratic door behavior, which can be particularly challenging for guests with mobility issues or pets. While Wi-Fi generally receives positive remarks for its functionality, the absence of microwaves and refrigerators in most rooms is a common complaint, forcing guests to rely on a single communal microwave in the lobby. The laundry facilities are available but are often noted to have broken machines, and there is no on-site change machine. The swimming pool is mentioned as a positive feature by some, though others report it being closed or unused during their stay. Guests also note issues with vending machines and inconsistent ice machine availability.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary drastically, with many expressing significant dissatisfaction. Numerous reviews describe rooms as "disgusting," "filthy," or "dirty," citing issues like uncleaned floors, stained linens, hair, and even insects. A pervasive issue is the strong and unpleasant smell throughout the hotel, including cigarette, marijuana, chemical, and musty odors, even in non-smoking rooms. While some guests found the beds comfortable, others reported them as hard, lumpy, or having creaking frames, with some noting stained sheets or a lack of blankets. Noise levels are frequently high due to thin walls, loud neighbors, slamming doors, and outside disturbances. Bathrooms often receive criticism for being dirty, having mold, rust, low water pressure, clogged fixtures, or lacking basic toiletries like soap and toilet paper.

Dining & Food Quality
The hotel does not offer a full breakfast service. Most guests note that only coffee is available in the lobby during morning hours, though its quality and availability can be inconsistent. For dining options, the hotel's location is a significant advantage, as many guests appreciate its proximity to various restaurants and eateries, including popular chains, which are often within walking or a short driving distance. This allows guests to easily find external options for meals, compensating for the limited on-site food services.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its primary benefits. Guests appreciate its easy access to the airport and major highways, making it a convenient stop for travelers. It is also situated close to various shopping centers and a wide array of restaurants, providing ample options for dining and entertainment. While some guests found the area walkable for nearby amenities, others noted that it was not ideal for pedestrian exploration. Parking is generally described as ample, though some areas can be tight. However, a recurring concern among guests is the perceived safety of the surrounding area, with some reporting a general feeling of unease due to the presence of various individuals around the property.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests praise certain individuals at the front desk for being friendly, helpful, and accommodating, particularly in addressing room issues or providing local information. Some positive comments highlight quick check-in processes and a willingness to assist. However, a significant number of reviews describe staff as rude, unprofessional, dismissive, or unorganized, leading to long waits and frustrating interactions. Housekeeping services are a major point of contention, with numerous reports of rooms not being cleaned for days, sheets not being changed, and staff entering rooms without adequate notice. Issues with key cards deactivating frequently also contribute to guest inconvenience, requiring multiple trips to the front desk.

Additional Information
A key aspect of this hotel is its highly praised pet-friendly policy, which is a significant draw for guests traveling with animals. However, guests should be aware of an unexpected cash deposit of around $60 required at check-in, which has caused confusion and frustration for many, with some reporting difficulties in receiving their refund upon checkout. The hotel's general atmosphere is often described as transient, with many reviews noting the presence of long-term residents, which contributes to a varied guest demographic. Guests frequently mention issues with room doors not locking properly or key cards deactivating, raising concerns about security. Basic in-room amenities like an iron are typically not provided, and the hotel's non-smoking policy is often not enforced, leading to strong odors in common areas and rooms.