Mercure Bangkok Makkasan

This modern hotel is a popular choice for its convenient access to the airport rail link and its clean, well-maintained environment. Its signature feature is its strategic location near the Makkasan Airport Rail Link station, making it an excellent option for transit travelers and those prioritizing easy airport connections. Guests consistently highlight the hotel's comfortable accommodations and the generally positive service from the staff. While the immediate surroundings can be quiet, the hotel's shuttle service helps bridge the gap to more active areas, making it suitable for leisure travelers seeking a peaceful retreat after exploring the city. To maximize your stay, consider utilizing the hotel's complimentary shuttle service to navigate the area, especially if you plan to explore on foot.

Facilities & Amenities
The hotel offers a range of facilities that guests generally appreciate. The swimming pool on the tenth floor is frequently praised for being clean and offering city views, though some guests note it can be small, cold, and lacks sun exposure in the afternoon. A bar is conveniently located near the pool, enhancing the relaxation experience. The fitness center is described as clean, spacious, and well-equipped, providing ample opportunity for workouts with city views. Guests also value the availability of free Wi-Fi, which is reported to be strong and reliable throughout the property. The hotel provides ample and convenient parking for guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as spotless, tidy, and well-maintained. The beds and pillows receive widespread praise for being exceptionally comfortable and soft, ensuring a restful night's sleep for most, though a few found them too soft. Rooms are generally considered cozy and adequately sized, with some guests finding them spacious. The bathroom setup, featuring separate shower and toilet areas with the sink often in the main room, receives mixed feedback; some find it convenient, while others consider it unusual. In-room amenities are comprehensive, including glass water bottles and basic toiletries, though some guests noted the absence of USB plugs or an iron and ironing board. Noise levels from outside, particularly from trains, were occasionally mentioned, but overall, rooms are perceived as quiet.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive varied but generally positive feedback. Many guests describe the breakfast as delicious, amazing, and offering a wide variety of choices, including Thai, Indian, Japanese, and Western selections, along with an egg station and noodle station. The quality of the food is often highlighted as good. However, some guests found the breakfast spread to be limited in choice or not consistently hot, and a few felt it was not worth the additional cost. The hotel's restaurant and room service are noted for providing good quality food, with some guests enjoying the Thai dinner options, though a few found the menu limited or the flavors too sweet.

Location & Accessibility
The hotel's location is a significant point of mixed feedback. It is highly praised for its proximity to the Airport Rail Link Makkasan station and the MRT Petchaburi station, making airport transfers and city exploration by public transport relatively easy. However, many guests report that the immediate surroundings lack sidewalks and are not pedestrian-friendly, with busy roads and limited shops or restaurants nearby. This makes walking to and from the stations or local amenities challenging and potentially unsafe, especially at night. The hotel's shuttle service to the MRT station and certain shopping areas is therefore considered essential and highly convenient by most guests, mitigating the walkability issues. Parking is readily available on-site.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the staff's polite, kind, and attentive demeanor, noting their willingness to assist with various requests and provide excellent service. The check-in and check-out processes are generally described as quick, smooth, and hassle-free, with staff often accommodating early check-ins. The concierge service is commended for being knowledgeable and supportive, particularly in arranging transportation. While most experiences with housekeeping are positive, a few guests noted inconsistencies in thoroughness or refilling amenities. Overall, the staff's dedication to guest satisfaction is a recurring theme, contributing significantly to a pleasant stay.

Additional Information
Guests should be aware of a unique check-out policy where the room is inspected before guests are allowed to leave, which some found to be an unusual and potentially delaying procedure. The hotel is a non-smoking property, ensuring a fresh environment for all guests. For loyal members, the hotel offers rewards program benefits, which can include room upgrades and other perks. The hotel's design incorporates a distinctive railway theme, adding to its modern aesthetic. While the hotel provides a shuttle service, guests are advised to confirm its schedule as it may not operate late into the evening.