Inn at Portland

The hotel serves as a practical and affordable option for travelers seeking convenient access to the airport and major highways, making it particularly suitable for short-stay travelers, road trippers, and budget-conscious guests. Its primary appeal lies in its strategic location, offering a base for quick stops rather than extended stays. While many guests appreciate the comfortable beds and the overall value for the price, a significant number of reviews highlight a pervasive and strong musty odor throughout the hallways and some rooms, often attributed to the age of the building and carpets. The property appears to be undergoing renovations, which contributes to a mixed impression of its current state, with some areas updated and others appearing dated or cluttered. To ensure a more comfortable experience, guests might consider bringing air fresheners or requesting a recently updated room, and earplugs are advisable due to occasional noise from thin walls and hallways.

Facilities & Amenities
The hotel offers a range of facilities that cater to basic traveler needs, though some areas are noted for being dated or undergoing renovation. Guests frequently mention the presence of a pool, which is described as a good size, though some found it cold or noted it was under construction during their stay. The availability of a guest laundry with commercial washers and dryers is a significant convenience for longer-term visitors. While the property provides free Wi-Fi, some guests reported spotty internet connectivity. Other amenities include microwaves and refrigerators in rooms, though some noted the refrigerators were often turned off upon check-in. The overall impression of the facilities is that they are functional but could benefit from further updates to match modern expectations.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests found their rooms to be clean and the beds comfortable, often highlighting the king-sized beds and fresh sheets as positive aspects. However, a recurring and significant concern is the presence of a strong musty or mildew smell in both the hallways and some rooms, which greatly impacted the perceived comfort for many. Some reviews also detailed issues such as stained carpets, dirty floors, non-functioning USB plugs, and difficult-to-use door locks. Noise levels are frequently mentioned, with thin walls allowing sounds from the hallways and adjacent rooms to be heard, disturbing sleep. While some rooms are described as updated and spacious, others are noted for being dark, having outdated bathrooms, or issues with curtains not closing fully, affecting privacy and light control.

Dining & Food Quality
The hotel offers a complimentary breakfast, though guest feedback indicates it is quite basic and often falls short of expectations. Most reviews describe the breakfast as minimal, consisting primarily of dry cereal, yogurt, small muffins, and various types of bread, with a notable absence of hot items like eggs. Some guests found the coffee to be acceptable, but the overall food quality and variety are frequently criticized. The toasters are sometimes described as household rather than industrial, and some found the fruit bruised or the boiled eggs spoiled. While the dining area itself is occasionally noted as clean and modern, the limited selection often leads guests to seek breakfast elsewhere.

Location & Accessibility
The hotel's location is consistently highlighted as a significant advantage, particularly for its proximity to the airport and easy access to major highways. This makes it a convenient stop for travelers passing through or needing quick transit. It is also noted for being close to town and within a short driving distance of downtown areas and various stores. Guests appreciate its situation near local restaurants, including an Asian restaurant next door, and other amenities like a market basket for grocery shopping. While the central location is praised, some guests found the hotel's entrance and layout confusing, as it is somewhat hidden behind other businesses or requires navigating through a parking lot. Parking is available and generally considered ample, with some noting a recently repaved lot.

Staff & Service
Feedback regarding staff and service is varied, with both positive and negative experiences reported. Many guests describe the staff as friendly, helpful, and attentive, particularly during check-in and when addressing immediate concerns. Some appreciate the quick check-in process and the willingness of staff to accommodate requests, such as early check-in or providing dining suggestions. However, a notable number of reviews mention instances of rude or unresponsive staff, particularly when issues like room problems or reservation discrepancies arose. There are also comments about staff being absent from the front desk or appearing unconcerned with guest complaints. Despite these inconsistencies, when staff are present and engaged, they are often praised for their politeness and efforts to assist guests.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which can lead to areas with construction materials or outdated aesthetics in hallways, contrasting with potentially updated rooms. A common point of frustration is the hotel's payment policy, with some guests reporting issues with debit cards not being accepted for deposits or reservations, and a strict no cash policy. The hotel has a specific cancellation policy that may involve charges if guests leave shortly after check-in due to dissatisfaction. Some guests noted a rule against bringing breakfast food back to rooms. The hotel provides ironing facilities in rooms, which is appreciated. The key cards are frequently reported to malfunction, requiring multiple trips to the front desk.