Hotel Indigo Detroit Downtown By Ihg

This hotel offers a prime urban experience, distinguished by its central downtown location that provides unparalleled access to major sporting venues and local attractions. It is an ideal choice for sports fans and event-goers seeking convenience, as well as sightseers and business travelers who appreciate being at the heart of the city. Couples and families will find the proximity to entertainment and dining options highly beneficial. Guests consistently highlight the friendly staff and the overall cleanliness of the property, though some rooms show signs of wear and tear. To enhance your stay, it is advisable to be prepared for the parking costs and consider requesting a higher floor room to minimize potential street noise.

Facilities & Amenities
The hotel provides a range of amenities designed for guest convenience and comfort. Many guests appreciate the presence of a well-equipped fitness center, described as spacious and well-maintained, allowing for workouts during their stay. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. Rooms are typically furnished with a refrigerator and a Keurig coffee maker, offering a touch of home comfort. While the TVs are generally large and offer a good range of channels, some guests reported issues with smart features or connectivity. However, the hotel does not feature a swimming pool, and some guests noted the absence of in-room microwaves, safes, robes, slippers, or bottled water. The elevators have been a point of mixed feedback, with some experiencing delays or finding them to be in need of maintenance.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many rooms are described as spacious, particularly the suites, and guests often praise the comfortable beds and high-quality linens, contributing to a restful sleep. The AC and heating systems generally function well, though some encountered issues with noise or leaks. However, a significant number of reviews indicate that rooms can appear tired or worn, with observations of dirty carpet, broken molding, and uncomfortable pullout beds. Noise from both hallways and the street is a recurring concern, even on higher floors, impacting sleep quality. Bathrooms are frequently noted as small or tiny, lacking sufficient counter space or hooks, and some guests reported issues such as broken fixtures, toilet roll holders falling off, long waits for hot water, and even instances of dirty showers or cockroaches.

Dining & Food Quality
The hotel's dining options receive mixed reviews, with a notable distinction between food quality and service. The breakfast is frequently lauded as outstanding and delicious, with guests praising the variety and specific items like the Detroiter omelette. The restaurant food, when received, is often described as good, with some highlighting dishes like tuna steak and steak. The bar lounge is considered a comfortable spot for cocktails. However, the service in the restaurant and bar is a consistent point of contention. Many guests experienced slow service, long waits for orders, and perceived rudeness or inattentiveness from staff, with some instances of the kitchen closing earlier than expected. Some found the food overpriced for the experience, and a few reported issues with specific items like nachos causing illness or coffee being weak.

Location & Accessibility
The hotel's central location in downtown is overwhelmingly praised as its strongest asset. Guests appreciate being within walking distance of numerous sporting venues, including major arenas and stadiums, making it ideal for attending games and concerts. Key attractions, restaurants, bars, and shopping areas are also easily accessible on foot. The hotel benefits from excellent proximity to public transportation, including the People Mover, Q-Line, and the DAX airport shuttle, providing convenient access throughout the city and to the airport. Freeway access is also relatively straightforward. However, parking is a significant drawback for many, consistently described as expensive, with valet parking often criticized for its cost, slow service, and occasional unprofessional conduct, including reports of vehicles being mishandled or double-charged.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the front desk staff for their professionalism, efficiency, and welcoming demeanor, often going above and beyond to assist with requests, facilitate quick check-ins, and provide bag check services. Housekeeping and valet staff are also frequently noted for their courteousness and efficiency. However, there are instances of mixed feedback, particularly regarding check-in lines during busy periods, with some guests experiencing long waits and rooms not being ready at the designated time. Some reviews mention inconsistent housekeeping and isolated incidents of unprofessional behavior from certain staff members, including issues with valet service and perceived dismissiveness from the front desk when addressing room problems.

Additional Information
The hotel's overall ambiance is often described as having an old school Detroit charm, reflecting its history as a refurbished property. While some guests appreciate this character, others feel the hotel design and decor do not fully embody the "boutique" or "Motown-themed" aesthetic advertised, appearing more basic than expected. The pet-friendly policy is a notable feature, though some guests reported issues with noisy pets. Recurring noise issues from both within the hotel (e.g., service elevators, thin walls, loud hallways) and outside (street noise) are a common complaint. Guests should be aware of potential billing issues, including concerns about security deposit holds and charges related to parking or third-party bookings. The hotel provides umbrellas in rooms, a thoughtful touch for unexpected weather.