Holiday Inn Florence By Ihg

This hotel consistently earns high praise for its exceptional staff service and impeccable cleanliness, establishing itself as a highly reliable and comfortable choice for various travelers. Its signature feature is the dedication of its team, who are frequently highlighted for their thoughtfulness and willingness to assist guests. The hotel is particularly well-suited for business travelers seeking a smooth and efficient stay, families looking for spacious and quiet accommodations with convenient amenities, and couples desiring a comfortable and well-maintained environment. Guests often commend the hotel's comfortable rooms and its convenient location near local attractions and dining. To enhance your experience, consider taking advantage of the flexible late check-out options, and be mindful that while breakfast is available, it typically incurs an additional charge.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest comfort and convenience. Many guests appreciate the presence of an indoor pool, often described as a great spot for relaxation, though some note it can be small or show signs of wear like chipped paint. A fitness center or gym is available for guests to maintain their routines, although some feedback suggests a desire for more diverse equipment, such as weightlifting options. In-room conveniences are a highlight, with many rooms featuring a microwave, refrigerator (some even with a freezer compartment), and a Keurig or coffee maker. Free Wi-Fi is generally available, ensuring connectivity, and a guest laundry facility is provided on one floor. Guests also value the availability of fresh brewed coffee in the lobby.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless and well-maintained, contributing to a fresh and inviting atmosphere. The comfortable beds and luxurious linens are frequently praised, ensuring a restful night's sleep for most visitors. Rooms are often noted for being spacious, providing ample room for belongings with features like shelves and hooks. Many rooms are equipped with effective room darkening shades, which are appreciated for blocking out light. While the majority of guests report a quiet environment, some have experienced noise from the highway or nearby airport, or occasional issues with air conditioning or heating units. Feedback on room condition is mixed, with some finding them modern and recently renovated, while others describe them as a little dated or in need of refresh, with occasional mentions of chipped paint or worn carpets. The bathroom facilities are generally clean, though some minor issues like a lack of a fan or specific fixture placements have been noted.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive mixed but often critical feedback regarding value. While some guests find the breakfast buffet to offer a good selection and hot items, a significant number express disappointment that it is not complimentary, with a notable charge per person. Many feel the cost is excessive for the quality or variety offered, describing it as bland, basic, or consisting of heated-up frozen food. This has led some guests to seek breakfast elsewhere, such as nearby restaurants. The on-site restaurant and bar are available, with some guests praising specific items like teriyaki chicken wings or finding the overall food quality to be good. However, others mention a limited menu options or issues with staffing and service in the dining area, suggesting room for improvement in the overall dining experience.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent choice for various travel purposes. It is situated near the interstate, providing easy access for travelers. Guests appreciate its proximity to numerous restaurants and shopping areas, allowing for convenient dining and retail experiences. For those visiting local attractions, the hotel is well-placed for reaching destinations like the Ark Encounter and the Creation Museum, as well as the nearby baseball ballpark. While the central location is a major advantage, some guests have noted noise from the adjacent highway or the nearby air cargo airport, particularly for rooms facing that direction. Parking is available on-site and generally described as ample and well-lit, though some guests have occasionally found it challenging to find a spot directly in front of the entrance.

Staff & Service
The staff and service at this hotel consistently receive glowing reviews, standing out as one of its strongest attributes. Guests frequently commend the team for being exceptionally friendly, helpful, and accommodating, often going above and beyond to ensure a pleasant stay. The quick check-in and check-out processes are appreciated, contributing to a smooth arrival and departure. Many reviewers highlight the staff's attentiveness, mentioning instances where requests were promptly addressed, such as maintenance issues or providing assistance with room keys. The willingness of staff to offer late check-out options is also a significant plus for many travelers, especially those with specific schedules like sports tournaments. Overall, the genuine and welcoming demeanor of the hotel's employees creates a positive and memorable experience for guests.

Additional Information
For guests who are members of the rewards program, the hotel often provides benefits and a welcoming acknowledgment of their status. While the hotel is generally described as clean and comfortable, some reviews indicate that certain areas or rooms might be a little dated or could benefit from further renovations to match the modern aesthetic seen in other parts of the property. Guests should be aware that while the hotel aims for a quiet environment, some rooms may experience noise from external sources like the highway or airport. The availability of a guest laundry facility on one floor is a practical amenity for longer stays. The hotel's commitment to providing a comfortable and convenient stopover for travelers is frequently highlighted, making it a recommended choice for those passing through the area.