Holiday Inn Express & Suites Freeport - Brunswick Area By Ihg

The hotel offers a convenient and comfortable stopover, particularly appealing to travelers seeking easy access to the highway and local attractions. Its signature feature is a warm indoor pool, which is a consistent highlight for families and those looking to relax. Guests frequently commend the hotel's exceptional cleanliness, friendly and professional staff, and the complimentary breakfast. This makes it an ideal choice for families traveling with children, business travelers needing a reliable base, and sightseers exploring the Freeport area and beyond. The recent renovations have also contributed to a modern and fresh ambiance. To ensure the most restful stay, guests are advised to request a room away from the highway to minimize potential noise, and for those utilizing pull-out sofas, it is recommended to confirm bedding is provided upon check-in.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. A standout feature is the indoor pool, frequently praised for being warm and clean, making it a popular choice for families and children. While some guests noted occasional issues with pool towel stocking, the overall experience remains positive. For those looking to maintain their fitness routine, a fitness center is available, though some visitors mentioned the absence of dumbbells. Rooms are well-equipped with practical amenities such as a refrigerator, microwave, and Keurig coffee maker, adding to the convenience. Guests also appreciate the availability of a clean and efficient laundry room. The Wi-Fi generally functions well, though a few guests experienced slower speeds. Ample parking is consistently available and easily accessible.

Cleanliness & Room Comfort
Guests consistently praise the hotel's immaculate cleanliness, describing rooms and common areas as "sparkling" and "very clean." The beds are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep, though some guests expressed a preference for a firmer mattress or found the pillows too soft. Rooms are generally spacious and have a modern feel due to recent renovations. However, noise levels are a recurring concern for some, particularly from the adjacent highway, loud guest activity in hallways and common areas, and the sound of doors slamming. While most bathrooms are clean and spacious with good water pressure and quality toiletries, a few guests reported minor issues such as a musty smell, mold under the sink rim, or a lack of a bathroom fan. Some rooms also had minor maintenance issues like a broken thermostat or non-functioning shower knob.

Dining & Food Quality
The complimentary breakfast receives widespread positive feedback, often described as "amazing" and "better than usual" for this type of hotel. Guests appreciate the variety of options available, which typically include hot items like eggs, sausage, and biscuits, alongside muffins, cereal, and yogurt. The cinnamon rolls are a particular favorite, frequently noted for being warm and delicious. While the coffee is generally well-received, some guests expressed disappointment with the quality of the hot food, describing the eggs as sometimes cold, powdered, or having an unusual texture, and the sausage as occasionally undercooked or microwaved. A few guests also noted the absence of waffles or pancakes and limited gluten-free options. The breakfast area itself is consistently described as clean with ample seating.

Location & Accessibility
The hotel boasts a highly convenient location, situated directly off the highway, making it an excellent choice for travelers on a road trip or those seeking easy access to major routes. Its proximity to Freeport attractions is a significant advantage, placing guests within a short driving distance of LL Bean, various outlet stores, and numerous breweries and restaurants. While the hotel is not directly in the downtown area, guests find the short drive into town manageable and appreciate the balance of accessibility without being in the midst of heavy tourist traffic. Ample parking is consistently available and well-maintained, even during winter conditions. However, the hotel's close proximity to the interstate does result in noticeable road noise for some rooms, particularly those facing the highway.

Staff & Service
The hotel's staff consistently receives glowing reviews for their friendliness, professionalism, and attentiveness. Guests frequently highlight the warm welcome and helpful demeanor of the front desk team, who are often praised for their efficiency during check-in and check-out processes. Many appreciate the staff's willingness to provide local recommendations and directions, enhancing their overall stay. Housekeeping is noted for its daily cleaning service, a feature many guests value. The breakfast staff also receives special mention for their pleasant and accommodating service. Overall, guests report feeling valued and well-cared for, with staff members going above and beyond, such as assisting with luggage or promptly addressing room issues like a malfunctioning heater.

Additional Information
Guests should be aware that the hotel has undergone recent renovations, resulting in updated and modern rooms, though some minor cosmetic work may still be ongoing in certain areas, occasionally leading to temporary noise during the day. A recurring issue noted by some guests, particularly those staying for extended periods, involves the television service, with reports of limited channels, poor satellite connection, or difficulties with the remote control, which management has not always addressed effectively, leading to some guests using personal devices for entertainment. For families, it's worth noting that bedding for pull-out sofas is not always provided in the room and may need to be requested from the front desk upon arrival. Additionally, while the pool is a popular amenity, guests occasionally found towels were not readily stocked in the pool area, requiring a trip to the front desk.