Holiday Inn Express & Suites Collingwood By Ihg

This hotel stands out for its exceptional cleanliness and modern facilities, creating a welcoming and comfortable environment for guests. Its signature feature is the consistently praised high-quality breakfast and the attentive, friendly staff who go above and beyond to ensure a pleasant stay. The hotel is an excellent fit for families seeking a clean, kid-friendly environment with good breakfast options and a pool, as well as skiers and couples looking for a comfortable base near local attractions. Business travelers also find the quiet, well-appointed rooms suitable for their needs. To enhance your experience, consider requesting a room away from high-traffic areas if you are sensitive to noise, and be aware that the hot tub temperature might vary.

Facilities & Amenities
Guests generally appreciate the hotel's facilities, though some aspects receive mixed feedback. The indoor pool is often described as clean and warm, making it popular with families, but many note it is on the smaller side and can get crowded. The hot tub is a welcome addition, but several guests found its water temperature to be less than ideal, often only lukewarm. The fitness center is available and generally well-equipped, though some minor issues like lack of water or specific dumbbell weights were mentioned. Complimentary Wi-Fi is consistently available and reliable. The hotel offers ample free parking, which is a significant convenience. In-room amenities like a microwave and refrigerator are highly valued, as is the complimentary coffee machine in the lobby.

Cleanliness & Room Comfort
The hotel receives overwhelming praise for its cleanliness, with guests consistently describing rooms and common areas as spotless, new, and well-maintained. The rooms are frequently noted as spacious and comfortable, providing ample space for relaxation. Most guests find the beds to be very comfortable, ensuring a restful night's sleep, though a few found them to be too firm. Noise levels are generally well-managed, with many guests reporting the rooms are soundproof, contributing to a quiet stay, although some experienced noise from hallways or snow removal. In-room amenities such as quality toiletries, coffee makers, and effective blackout shades are frequently appreciated, enhancing the overall comfort and convenience.

Dining & Food Quality
The breakfast at this hotel is a major highlight, consistently receiving high praise from guests. It is described as excellent, delicious, and plentiful, offering a wide variety of hot and cold options. Popular items include eggs, sausages (both pork and turkey), a fun pancake machine, fresh fruits, yogurt, and particularly delicious cinnamon buns. Many guests commend the breakfast staff for their exceptional friendliness, attentiveness, and dedication to ensuring food is constantly replenished and the area remains tidy. While the dining area can sometimes get crowded, the overall quality and service of the breakfast significantly enhance the guest experience, making it a standout feature.

Location & Accessibility
The hotel's location is generally considered convenient and practical, especially for those visiting the surrounding area. It is situated a short drive from Blue Mountain, typically within 10-18 minutes, making it an ideal base for ski trips. Downtown Collingwood is also easily accessible by car, usually within a 5-10 minute drive, though it is not considered walkable for most guests. The hotel is close to various amenities, including a Tim Hortons and major stores, providing easy access to necessities. A significant advantage highlighted by many guests is the availability of ample free parking, which adds to the convenience for those traveling by car.

Staff & Service
The staff at this hotel consistently receive outstanding praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, from providing extra towels to offering assistance during unexpected events like power outages. The check-in and check-out processes are generally described as quick and smooth. Many reviews specifically commend the breakfast team for their exceptional service, making guests feel welcomed and well-cared for. While isolated incidents of less satisfactory interactions or management responses were noted by a few, the overwhelming sentiment is that the staff's dedication to providing excellent service significantly enhances the overall guest experience.

Additional Information
The hotel's pet policy received mixed feedback, with some guests encountering difficulties despite the hotel being advertised as pet-friendly, leading to last-minute booking changes. During a significant power outage caused by an ice storm, staff efforts to keep guests comfortable were appreciated by some, though others criticized the lack of a generator and limited breakfast options. Guests should be aware that while a quiet policy is in place after 10 PM, some reviews mentioned occasional noise from children or groups in hallways. Loyalty program members expressed disappointment regarding a perceived lack of recognition or room upgrades when booking with points compared to cash reservations.