Holiday Inn Columbus - Hilliard By Ihg

The hotel consistently receives high praise for its recent renovations, which have transformed it into a modern and inviting space, alongside its commitment to exceptional cleanliness and a truly outstanding breakfast. These features make it a memorable choice for business travelers attending conferences or on work trips, event attendees visiting local venues or the casino, and families seeking comfortable and welcoming accommodations. Its convenient location near major interstates also makes it an ideal stop for travelers passing through. To enhance your stay, consider requesting a room on the west side to minimize potential noise from nearby industrial areas, and be sure to take advantage of the complimentary bottled water and the convenient EV charging stations available on-site.

Facilities & Amenities
Guests frequently commend the hotel's well-equipped fitness room, featuring top-level treadmills and free weights, allowing for a comprehensive workout. The availability of complimentary water bottles and cookies is a much-appreciated touch, adding to guest comfort. For longer stays, laundry facilities are available for a small fee. The hotel also boasts convenient EV charging stations, a significant benefit for electric vehicle owners. While many guests noted the absence of a swimming pool or hot tub, the hotel offers a welcoming bar and restaurant onsite, along with an inviting outside patio featuring seating and fireplaces, and a free-to-use outside grill. Some guests experienced issues with only one elevator operating or a thermostat screen being too bright.

Cleanliness & Room Comfort
The hotel consistently earns high marks for its meticulously clean rooms and spotless bathrooms, a recurring theme in guest feedback. Most guests found the beds exceptionally comfortable, ensuring a restful night's sleep, complemented by ample towels and quality body wash. The updated rooms with their modern aesthetic and hardwood floors are widely appreciated, though a few guests expressed a preference for carpet. While many found their rooms quiet, some experienced noise from thin walls, the air conditioning unit, or external sources like highway traffic or nearby industrial activity. Isolated incidents included a non-functional coffee maker, a firm bed, or minor maintenance issues like peeling paint or a damaged smoke detector.

Dining & Food Quality
The hotel's breakfast is a standout feature, consistently described as excellent, delicious, and one of the best many guests have experienced, offering a wide variety of hot food options and good coffee. The restaurant onsite receives positive feedback for its good food, reasonable prices, and appealing menu, with burgers being a particular highlight. The bar is also praised for its spectacular food and drinks, providing a pleasant atmosphere for unwinding. During periods of renovation, guests appreciated the option of room service for breakfast delivery. While most feedback is overwhelmingly positive, a few minor comments noted occasional slowness in cleaning tables or breakfast items not being kept warm enough.

Location & Accessibility
The hotel's excellent location is a significant advantage, offering easy access to Interstate 70 and being conveniently situated near various event venues, the casino, and an early television museum. Guests appreciate its proximity to a wide array of shopping and restaurant options, many within walking distance, making it ideal for exploring the area without venturing into busy downtown. Parking is generally ample and easy to access. However, some guests found the hotel's immediate street access tricky to navigate, especially when arriving from certain directions. A few noted concerns about the surrounding area's safety, with mentions of car break-ins, and some rooms experienced external noise from nearby industrial facilities or highway traffic.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and professional demeanor, making guests feel like family and at home. The check-in and check-out processes are frequently described as quick, seamless, and efficient. Guests highly commend the staff's accommodating nature, including their willingness to facilitate early check-ins, room changes, and special requests like extra pillows or late check-outs. Housekeeping is also praised for its attention to detail, even arranging children's stuffed animals. While the vast majority of feedback highlights outstanding service, a few isolated comments mentioned instances of the front desk being unattended or a feeling of being overlooked as a loyalty program member.

Additional Information
A significant point for guests to note is that the hotel has undergone extensive renovations, which, while resulting in beautifully updated rooms, temporarily impacted the availability of certain amenities. During these periods, the lobby, restaurant, and bar areas were sometimes closed, requiring guests to use a temporary entrance and receive breakfast delivered directly to their rooms. This temporary inconvenience was generally understood given the positive outcome of the upgrades. Guests should also be aware that the hotel's parking lot is monitored by security due to past incidents of car break-ins, a concern for some, particularly when parking in less visible areas. For loyalty program members, the hotel offers valuable rewards program benefits, including points and complimentary snacks, which are highly appreciated. Additionally, the hotel's design means there are no stairs to the lobby, with access solely via elevators, which some guests found notable.